Foster and maintain strong relationships with customers, acting as a trusted advisor and primary point of contact.Understand customer needs and objectives, providing personalized solutions to maximize product adoption and value.Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify opportunities for improvement.Proactively address customer issues, ensuring timely resolution and maintaining high levels of customer satisfaction.Collaborate with sales, marketing, product, and support teams to deliver a seamless customer experience.Develop and deliver training and onboarding programs to help customers effectively use products and services.Monitor customer health metrics, identifying risks and implementing strategies to mitigate churn.Gather and analyze customer feedback to inform product development and improve service offerings.

Oversee day-to-day operations, design strategy, and set goals for growth.Maintain budgets, optimize expenses, and set policies and processes.Ensure employees work productively and develop professionally.Oversee recruitment and training of new employees.Evaluate and improve operations and financial performance.Direct the employee assessment process and prepare regular reports for upper management.Ensure staff follows health and safety regulations and provide solutions to issues such as profit decline, employee conflicts, and loss of business to competitors.

Manage kitchen staff and coordinate food orders.Supervise food prep and cooking, check food plating and temperature, and establish portion sizes.Schedule kitchen staff shifts, price menu items, and order food supplies and kitchen equipment as needed.Train kitchen staff on prep work and food plating techniques, store food products safely, and maintain sanitation and safety standards.Keep weekly and monthly cost reports.

Verify all outbound order accuracy and analyze root causes of inventory adjustments.Perform cycle counts to correct errors found during adjustment research.Verify and test 15,000 assets a day for quality control.

Perform sales and customer service at a retail window on a computerized system.Issue and cash foreign and domestic postal money orders.Accept and respond to customer claims and inquiries, providing information on postal regulations.Handle and process customer purchases and returns using a point-of-sale system.Sort and distribute incoming/outgoing mail.

Set up stations and prepare menu items compliant with established standards.Maintain a clean work environment and use safe and hygienic food handling practices.Assist high-level clients with culinary services.