Shawn Smith Email & Phone Number

Los Angeles, California, United States

Develop and execute strategic plans to optimize the performance of the recovery department and accomplish organizational goals. Offer leadership and guidance to the recovery department.Evaluate the current recovery processes, pinpoint areas that can be improved, and devise strategies to increase efficiency and effectiveness. Implement best practices and streamlined workflows to maximize the outcomes of the recovery process.Monitoring and report performance via established key performance indicators (KPIs) and metrics that gauge the performance of the recovery department. Consistently monitor progress, track results, and provide comprehensive reports to senior management that offer valuable insights.

Los Angeles Metropolitan Area

Oversee and manage a team of recovery specialists working to obtain payment from individuals with past due debts for lenders in the marketplace.Ensure staff is meeting production goals, complying with company standards and federal collection laws and generally performing the essential functions of their position.

North Hills, California

Our mission is to simplify the process. You can rest assure that our dedication, commitment, an resolution to your default portfolio issues will allow you to focus on growing your business.

Van Nuys, California

Late Stage Collection/Supervisor Managed a team of 10-12 account managers; responsible for all collections of accounts 45-89 days past due. Provided guidance and direction on escalated accounts. Locate delinquent customers’ accounts through various means, such as skip tracing, phone contact, written correspondence and make arrangements for payments. Manage and monitor inbound and outbound calls for quality and compliance.

Woodland Hills, California

Manage and service delinquent accounts by investigating the reasons behind aged delinquent accounts and initiating appropriate actions to maximize collateral and minimize losses.

Pasadena, California

Providing leadership and direction to the Recovery Department to meet recovery goals while enhancing customer service experience. Development, direction and execution of operational standards and benchmarks for department to ensure recovery results and high service levels. Providing overall direction and support for integrated business partners. Conducts vendor reviews and audits of all integrated business partners in the Recovery and Risk-Management Area.

Chatsworth, Ca

In this role I oversaw a team of 12 processors, ensuring the timely and accurate packaging of all loans originated by loan officers throughout the Southern California region. Gathered information and developed each file from pre-approval to closing. Executed input of proper loan information into the system for processing and ensured that all loan documentation was complete, accurate and in compliance with company policy. Verified loan documents including income, credit appraisal, and title insurance. Prepared application for submittal for underwriting department. Reviewed file documentation and requested missing documents to complete files. Achievements: • Led my team to meet all crucial deadlines and consistently exceed monthly goals.

Chatsworth, Ca

I was responsible for the management of 10 underwriters, reviewing and analyzing borrower documentation to determine income and repayment ability. Assessed borrower hardships, analyzed housing expenses and determined proper loan resolution. Evaluated delinquency, performed escrow analysis, assessed modification scenarios and proposals and recommended optimal modification.

Chatsworth, Ca

Managed a team of 20 collectors; responsible for all levels of debt collections (30 days through 180 days). Reviewed and recommended foreclosure and/ or default alternatives to ensure compliance with all investor/insurer guideline. Achievements: • Promoted twice within the first 3 years from Section Manager to SM II to SM III for exceptional work.

Chatsworth, Ca

As a Default Specialist I was accountable for all levels of debt collections (30 days through 180 days). Interacted daily with clients, attorneys and third parties via telephone, expertly executing collections and negotiations while delivering exceptional customer service.

Business

Telecommunications, Telecommunications