Shawn Waters Email and Phone Number

* Assist in driving sales in the facility by ensuring merchandise presentation, including accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales and assessing economic trends and community needs. * Assist in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, including assisting with leading he management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility, overseeing the creation of budgets, and participating in analyzing economic trends and community needs for budget forecasting. * Assist with directing the management team in Facility operations and communicating with both management and hourly Associates about Facility operations, merchandising , and Company direction. * Provides supervision and development opportunities for management and hourly Associates in the Facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. * Models, enforces, and provides direction and guidance to hourly associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are successfully resolved within Company guidelines and standards.

This position is responsible for assisting in the operation of a facility. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring, assigning duties, evaluating performance, providing recognition, and ensuring diversity awareness.• Responsible for every phase day-to-day store operations.• Established sales goals, managed budgets and devised sales forecasts.• Maximized sales and profitability of assigned areas through execution of company programs. • Interviewed, hired, trained, mentored, coached and evaluated performance of hourly associates.Responsible for personnel management, merchandise selection and presentation and store operations.Worked with store managers to ensure merchandise changes aligned with sales.• Responsible for overseeing the entire store operations.• Assisted manager in all areas of resets, remodels, relocations, and new store openings.• Handled sales tracking and reporting, inventory control, and employee payroll.Training and supervised full and part time personnel.• Worked directly with vendors to confirm and verify shipments.• Managed all aspects of merchandising, window displays, and stocking, • Ensured excellence in customer service and resolved all problems at the store level.• Uphold the company's open door policy by meeting with associates and listening to concerns.• Ensures compliance with company policies and procedures by holding hourly associates accountable. • Drives the financial performance of assigned area by ensuring that sales and profit goals are achieved.• Models, enforce, and provide direction and guidance to hourly associates on proper customers service.• Manages merchandising operations.• Planning and improvement - Review work plans and make changes.

• Assists management with the supervision of associates in multiple departments by assigning duties, developing and communicating goals, teaching, and ensuring compliance with company policies and procedures, supporting the Open Door Policy, and conducting daily meetings.• Managed accounting office tasks by verifying daily bank deposits, assisting accounting office associates with researching register overages and shortages.• Maintained staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities. • Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.• Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.• Supervised and developed Department Managers by teaching and training per the companies One Best Way.• Continuously plan/supervise/evaluate hourly Associates, operations, merchandise, and financial areas within the store. Mentor, teach, assign duties, recognize, supervise, and communicate with hourly associates correctly and efficiently.

Responsible for training pharmacy technicians in the operation of CONNEXUS to obtain patient and drug information, process prescriptions and perform other necessary functions on the system in accordance with policies and regulations.Correcting and resubmitted third-party claims according to individual Plan requirements in a timely and efficient manner.Provide customers with courteous, friendly, fast and effective service.Utilized education of pharmacy laws to provide customers with the best possible service.