Shawna Smith

Shawna Smith Email and Phone Number

Design Student
Shawna Smith's Location
Victoria, British Columbia, Canada, Canada
Shawna Smith's Contact Details

Shawna Smith personal email

n/a
About Shawna Smith

As a natural leader and communicator, I value inspiration, determination, honesty, and positivity. I believe in inspiring the hopes and dreams within others.My decade-long journey in the travel and tourism industry afforded me the privilege of exploring some of the world's most incredible destinations. In May 2022, I joined my dream company, G Adventures, as a Global Connection Officer, curating dream vacations. Ten months later, I transitioned to a pivotal support role as a Travel Services Specialist.I bolstered our air support department, assisted with scheduling changes, voluntary modifications, and resolved flight-related issues. Additionally, I embraced the role of a travel agent for our dedicated staff and ventured into sales with Just You, a company specializing in solo travel. I played a key role in the planning and logistics for G Adventures' first post-pandemic conference, GX, held in Peru in September 2023.In November 2023, I left the workforce to pursue education in interior design. This journey has been profoundly enriching, teaching me valuable lessons in self-belief, time management, and creativity. I've honed my ability to balance rigorous coursework with personal commitments, nurturing my passion for design. This educational experience has equipped me with fresh perspectives and skills that I am eager to apply in my future career.

Shawna Smith's Current Company Details

Design Student
Shawna Smith Work Experience Details
  • G Adventures
    Travel Services Specialist
    G Adventures Feb 2023 - Nov 2023
    Canada
    • Work in a team environment to support the sales team with their customers • Provide that beautiful customer experience by contacting customers about their schedule changes and voluntary change requests• Act as travel agent for staff by booking their travel requests with G Adventures and their flights• Support the implementation of Just You into the North American market by selling product, answers questions for agents and travellers• Assist in slack channels by supporting any air related questions for our sales team •Pivotal team member in booking flights for GX, a world wide tourism conference which had 500 + attendees •Actioned airline schedule changes, voluntary changes•Assisted sales team with complicated flight itineraries
  • G Adventures
    Global Connection Officer (Gco)
    G Adventures May 2022 - Feb 2023
    Canada
    • Work in a team environment to achieve monthly targets• Provide that beautiful customer experience by answering inquiries, booking travel or assisting with online issues through phone calls, emails and live chat
  • Ef Educational Tours
    Tour Consultant
    Ef Educational Tours Jan 2020 - May 2022
    Vancouver, Canada Area
    • Ensure that all educators we partner with are provided a beautiful customer experience• Account management for our VIP educators that have been partnering with EF for years• Grow sales in my territory by inspiring educators to open the minds of their students to the world• Action trip requests for group leaders to ensure a smooth transaction before, during and after their educational tour
  • Flight Centre Travel Group
    International Travel Consultant
    Flight Centre Travel Group May 2019 - Jan 2020
    Guildford Towncentre
    • Maintained portfolio by providing clients with excellent customer service• Consistently achieved sales targets• Collaborated with leadership team to create a cohesive sales goal• Hosted meetings• Trained junior staff
  • Flight Centre Travel Group
    Assistant Team Leader
    Flight Centre Travel Group Jul 2017 - May 2019
    Surrey Central
    • Assisted Team Leader with administrative and operating duties• Supported the team vision and goals• Facilitated ongoing professional development for all team members• Collaborated with team leader to come up with a strategy to boost profit by $45,000
  • Flight Centre
    International Travel Consultant
    Flight Centre Mar 2016 - Jul 2017
    Surrey Central
    • Consulted with clients regarding their travel plans• Achieved sales targets• Provided excellent customer service by ensuring that clients received their dream vacation within their budget• Maintained all accounting ledgers as financial director
  • Grupo Vidanta
    Sales Representative
    Grupo Vidanta Sep 2015 - Feb 2016
    Cancún Area, Mexico
    • Provide clients with information about vacation ownership• Present a 5 diamond property to prospective clients
  • Holiday Inn Vancouver Downtown
    Guest Service Agent
    Holiday Inn Vancouver Downtown Jul 2012 - Sep 2015
    Vancouver, Canada Area
    • Deliver efficient and memorable experiences to guests• Manage room blocking for the hotel• Make reservations and up-sell to better room categories
  • Executive Hotels And Resorts
    Guest Service Agent
    Executive Hotels And Resorts Apr 2012 - Jan 2014
    Richmond, Canada Area
    • Deliver efficient and memorable experiences to guests• Make reservations and up-sell to better room categories
  • Delta Hotels & Resorts
    Housekeeper
    Delta Hotels & Resorts May 2011 - Sep 2011
    Sun Peaks, Canada Area
    I maintained the Delta standard by providing guests with luxuriously cleaned rooms.

Shawna Smith Skills

Leadership Tourism Customer Experience Auditing Travel Management Hotel Booking Account Management Site Inspections Sales Customer Retention Front Office Portfolio Management Customer Focused Service Housekeeping Customer Satisfaction Food And Beverage Team Leadership Travel Planning Reservation Hospitality Management Sales Management Hotels Sabre Direct Sales Night Audit Budgeting Hospitality Rooms Division Resorts Employee Training Customer Service Hotel Management Customer Support Travel Banquets Visual One Customer Acquisition Management Inventory Management Opera French Organization Organization Skills Retail Sales Hospitality Industry Guest Recovery

Shawna Smith Education Details

Frequently Asked Questions about Shawna Smith

What is Shawna Smith's role at the current company?

Shawna Smith's current role is Design Student.

What is Shawna Smith's email address?

Shawna Smith's email address is sh****@****.com.au

What schools did Shawna Smith attend?

Shawna Smith attended Yorkville University, Westcoast Hot Yoga, British Columbia Institute Of Technology, Thompson Rivers University.

What are some of Shawna Smith's interests?

Shawna Smith has interest in Social Services, Children, Cooking, Yoga, Civil Rights And Social Action, Politics, Environment, Live Music, Hiking, Camping.

What skills is Shawna Smith known for?

Shawna Smith has skills like Leadership, Tourism, Customer Experience, Auditing, Travel Management, Hotel Booking, Account Management, Site Inspections, Sales, Customer Retention, Front Office, Portfolio Management.

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