Shawn Andersen Email & Phone Number

Belmont, Ca, Us

• Built a detailed dashboard and developed a communication plan to manage the Return to Office (RTO) initiative for ~1000 US employees across 4 sites. Also leveraging the US process to mentor global teams as they launch RTO in their countries.• Collaborated with HR IT to implement a self-service Employee Hub in Workday that decreased employee RTO inquires. Also provide HR IT integration files to upload large volume of data into the Employee Hub.• Own the quarterly and annual Goal Setting & Assessment process that allows employees and managers to provide performance feedback tied to MBO & Merit Cycle processes.• Maintained data integrity by conducting 10 timely Workday audits, enhancing overall HR system efficiency and accuracy.

Renton, Washington, Us

Client: Symetra; Sr Project Manager, Human Resources• Identified and evaluated 3 vendors for a comprehensive Talent Intelligence Platform to efficiently identify potential candidates as well as grow and retain current talent.• Guided team in implementing new safety measures, and providing a secure environment for employees returning to the office.• Improved vendor selection process, resulting in a decrease in hiring time for temporary employees, boosting operational efficiency and saving costs.

Coral Gables, Florida, Us

Manage strategic projects that drive business growth.• Directed the development and execution of a product launch plan including areas of pricing, contracts, training and communication, resulting in a successful launch of a new Student Portal.• Successfully led the migration of 1700 customers to a new echeck processor, meeting compliance regulations and timelines, resulting in improved payment processing efficiency.• Led the migration of 8 customers moving to a new IVR solution with no customer downtime resulting in improved efficiency and decrease in cost.

Greenwood Village, Colorado, Us

Managed a high priority $2.5M project to replace the dispatch software the Communications Center uses to dispatch and flight follow air medical aircraft that respond to medical emergencies.• Worked with vendor on software customization to ensure business requirements were met.• Provided ongoing communication to project team, business and stakeholders to communicate status updates, open issues and risks.• Successfully launched the new software with no impact to business or the safety of our pilots, medical crews or patients.• Managed the prioritization with the vendor of new enhancement requests from the users• Collaborated with the vendor to resolve new system bugs as they were identified. • Coordinated the testing and the implementation of new system builds into production environment• Integrated 3rd party comm centers into the software system allowing them to utilize the software that saves them time and money for the software and customization• Rolled out a newly developed mobile app for 911 agencies and hospitals to initiate a helicopter flight request allowing them to also monitor status of aircraft arrival

Houston, Texas, Us

Managed employee engagement initiatives for 1800+ employee organization in 12 countries throughout the Americas region.• Analyzed annual “Voice of the Workforce” employee survey results and developed comprehensive plan to address key focus areas.• Led employee engagement initiatives based on results of annual employee survey.• Managed Rewards & Recognition program to recognize employee accomplishments.• Worked closely with Learning & Development on training needs and opportunities.• Facilitated discussions with leadership team on Degree Assistance Program approvals.• Organized special events within budget: (eg: Employee Development Day and HP Way Now recognition event).• Participated in the development of an on-boarding process to welcome new hires• Collaborated with Communication Manager to promote the Employee Engagement program initiatives through various communication methods.• Built and maintained strong relationships with employees, management and HR.

Houston, Texas, Us

Led HR confidential strategic initiatives.• Identified and transitioned 13 invoicing processes equivalent to four headcount from Bay Area, CA to Omaha, NE in alignment with co-location strategy. • Led project to close Indianapolis, IN customer service site and move 858 customer accounts impacting 45 resources to Omaha, NE and Guadalajara, MX. • Moved 18 resources of work from outsourced business back in-house in Guadalajara, MX to align to the corporate strategy. • Transitioned seven existing Corporate Enterprise e-invoicing accounts to outsourced vendor and on-boarded eight new e-invoicing accounts with no collection issues.

Houston, Texas, Us

Led operations team supporting customer service and business planners to drive strategic initiatives.• Accountable for hiring, on-boarding and performance management of team.• Oversaw development of metrics dashboard to manage open orders for all customer segments.• Contributed to development of open order database to increase order management team efficiency.

Houston, Texas, Us

• Led Customer Support teams responsible for assisting customers with all aspects of order entry, order management, post shipment issues and ongoing customer support needs.• Worked closely with team to ensure the daily priorities were set based on the business needs.• Resolved internal and external business escalations in a timely manner.• Conducted interviews and on-boarding of new hires • Managed team performance that included but not limited to goal setting, performance reviews, development planning, compensation and rewards, and talent management• Promoted from a CSR to Supervisor after 3 year