Shawn Andersen Email & Phone Number

Belmont, CA, US

• Built a detailed dashboard and developed a communication plan to manage the Return to Office (RTO) initiative for ~1000 US employees across 4 sites. Also leveraging the US process to mentor global teams as they launch.
• Collaborated with HR IT to implement a self-service Employee Hub in Workday that decreased employee RTO inquires. Also provide HR IT integration files to upload large volume of data into the Employee Hub.
• Own the quarterly and annual Goal Setting & Assessment process that allows employees and managers to provide performance feedback tied to MBO & Merit Cycle processes.
• Maintained data integrity by conducting 10 timely Workday audits, enhancing overall HR system efficiency and accuracy.

Renton, Washington, US

• Client: Symetra; Sr Project Manager, Human Resources
• Identified and evaluated 3 vendors for a comprehensive Talent Intelligence Platform to efficiently identify potential candidates as well as grow and retain current talent.
• Guided team in implementing new safety measures, and providing a secure environment for employees returning to the office.
• Improved vendor selection process, resulting in a decrease in hiring time for temporary employees, boosting operational efficiency and saving costs.

Coral Gables, Florida, US

• Manage strategic projects that drive business growth.
• Directed the development and execution of a product launch plan including areas of pricing, contracts, training and communication, resulting in a successful launch of a new Student Portal.
• Successfully led the migration of 1700 customers to a new echeck processor, meeting compliance regulations and timelines, resulting in improved payment processing efficiency.
• Led the migration of 8 customers moving to a new IVR solution with no customer downtime resulting in improved efficiency and decrease in cost.

Greenwood Village, Colorado, US

• Managed a high priority $2.5M project to replace the dispatch software the Communications Center uses to dispatch and flight follow air medical aircraft that respond to medical emergencies.
• Worked with vendor on software customization to ensure business requirements were met.
• Provided ongoing communication to project team, business and stakeholders to communicate status updates, open issues and risks.
• Successfully launched the new software with no impact to business or the safety of our pilots, medical crews or patients.
• Managed the prioritization with the vendor of new enhancement requests from the users
• Collaborated with the vendor to resolve new system bugs as they were identified.

Houston, Texas, US

• Managed employee engagement initiatives for 1800+ employee organization in 12 countries throughout the Americas region.
• Analyzed annual “Voice of the Workforce” employee survey results and developed comprehensive plan to address key focus areas.
• Led employee engagement initiatives based on results of annual employee survey.
• Managed Rewards & Recognition program to recognize employee accomplishments.
• Worked closely with Learning & Development on training needs and opportunities.
• Facilitated discussions with leadership team on Degree Assistance Program approvals.

Houston, Texas, US

• Led HR confidential strategic initiatives.
• Identified and transitioned 13 invoicing processes equivalent to four headcount from Bay Area, CA to Omaha, NE in alignment with co-location strategy.
• Led project to close Indianapolis, IN customer service site and move 858 customer accounts impacting 45 resources to Omaha, NE and Guadalajara, MX.
• Moved 18 resources of work from outsourced business back in-house in Guadalajara, MX to align to the corporate strategy.
• Transitioned seven existing Corporate Enterprise e-invoicing accounts to outsourced vendor and on-boarded eight new e-invoicing accounts with no collection issues.

Houston, Texas, US

• Led operations team supporting customer service and business planners to drive strategic initiatives.
• Accountable for hiring, on-boarding and performance management of team.
• Oversaw development of metrics dashboard to manage open orders for all customer segments.
• Contributed to development of open order database to increase order management team efficiency.

Houston, Texas, US

• Led Customer Support teams responsible for assisting customers with all aspects of order entry, order management, post shipment issues and ongoing customer support needs.
• Worked closely with team to ensure the daily priorities were set based on the business needs.
• Resolved internal and external business escalations in a timely manner.
• Conducted interviews and on-boarding of new hires
• Managed team performance that included but not limited to goal setting, performance reviews, development planning, compensation and rewards, and talent management
• Promoted from a CSR to Supervisor after 3 year