Jaysin Nguyen, Mba, Mscia Email & Phone Number

Belmont, Ca, Us

Sunnyvale, Ca, Us

Directed customer operations to secure regulatory approvals for digital payment solutions, spearheading partnerships and ensuring operational compliance across multiple regions.Key Contributions:- Secured central banking approvals for a groundbreaking digital payment platform across the US, MENA, and Caribbean regions, setting a precedent for blockchain payment solutions with regulatory endorsement.- Led the successful rollout of pilot projects with premier commercial banks, forging impactful partnerships with Abu-Dhabi Commercial Bank, Dubai Smart Government, First Data, NCB Jamaica, and Middle-East Payment Services.- Directed a skilled team of project managers and technical support engineers, ensuring seamless pre- and post-sales support across retail, international, and OEM channels.- Designed and implemented robust operational processes, enhancing client onboarding and driving customer satisfaction.- Established strong partnerships with national system integrators, enabling seamless integration of digital payment solutions into local infrastructures.- Provided strategic oversight on client projects, ensuring alignment with regulatory standards and achieving full operational compliance.

Belmont, Ca, Us

Established and led the inaugural sales engineering team, pioneering OEM integrations, and driving seamless client onboarding and technical support for diverse sales channels.Key Contributions:- Built and led the inaugural sales engineering team, establishing a strong support framework for direct, partner, and carrier sales initiatives.- Pioneered the launch of OEM product integrations with carrier partners, achieving a wide-reaching market presence across 20+ major U.S. markets.- Oversaw post-sales client onboarding, implementing strategies to increase solution adoption and enhance client satisfaction across key accounts.- Developed technical enablement programs for channel partners, ensuring they were equipped with the skills and resources needed for successful product deployment.- Facilitated a seamless customer experience by streamlining onboarding and training processes, resulting in improved client loyalty.- Supported business development efforts by providing technical expertise that facilitated successful sales engagements with prospective clients

San Jose, Ca, Us

Managed 24/7 contact center systems and network operations, supporting high availability and reliability while leading technology transformation and business continuity projects.Key Contributions:- Administered contact center technology systems within a 24/7 production environment, maintaining high availability and reliability standards for mission-critical operations.- Oversaw network operations, managing server performance and ensuring minimal downtime to uphold service level agreements.- Acted as a primary liaison between technology and business units, managing carrier relationships to align service offerings with organizational objectives.- Played a key role in technology transformation projects, guiding system upgrades and ensuring smooth transitions with minimal business impact.- Managed business continuity and disaster recovery plans, implementing failover protocols that fortified system resilience.- Member of the Unified Communications Business Unit (UCBU), contributing to developing and optimizing innovative communication solutions.

Leading Organizations & Change

Mba, Information Technology Management

Ms, Cybersecurity & Information Assurance

Bs, Justice Studies