Shawn Brown Email & Phone Number

Harley-Davidson Motor Company Technical Service RepresentativeGeneral Manager / Fixed Operations DirectorFormer Service Manager at Motosport Hillsboro Harley-Davidson Master Technician/Shop Foreman.Focused on providing spectacular customer service with an emphasis on customer retention.Experienced Dyno Tuning using Dynojet Power Vision, Power Commander III/IV, Harley-Davidson Super/Street Tuner, ECMspy, CobraFi2000, Vance and Hines Fuelpak. Engine performance and diagnostics.Fuel injection/engine management data and troubleshooting. Routine Maintenance and accessory installation.Flat-rate in high volume service department. Understands importance of proper scheduling and setting customer expectations, while delivering the best quality service.Ability to troubleshoot complex issues with limited information from customer. as well as, providing easy to understand comprehensive analysis and repair/recommendation information to customer.Kawasaki Certified Specialist TechnicianYamaha Bronze StarHondaPro Factory Training Suzuki F.A.S.T. Certified Harley-Davidson PHD Master of Service Technology 2010-CurrentHarley-Davidson PHD Master of Powertrain awarded 2010.Harley-Davidson PHD Master of Chassis awarded in 2009.Harley-Davidson PHD Master of Electrical awarded in 2009.Factory trained at Motorcycle Mechanics Institute in Phoenix, Arizona with certificates from: Harley-Davidson, Honda, Kawasaki, Suzuki and Yamaha.

Listed skills include Dyno Tuning, Data Analysis, Electrical Troubleshooting, Computer Aided Diagnosis, and 4 others.