• Develop website, business plan(s), financial forecast models, and achieved budgeting cash flow goals• Negotiated service prices with suppliers and customers resulting in 20% cost savings annually in reduced transaction cost• Produced advertising content and promoted services on social channels boosting sales response rate by 25% per marketing campaign• Develop sales training and onboarding programs resulting in increased sales productivity 10% annually

Collaborated closely on a SCADA Headend Replacement Distribution project with various levels of key business stakeholders from Operations, IT/Integration, Network Engineers, Telecom, Cybersecurity, Supply Chain, Legal, Subcontractors, and Corp Vendor Partners to meet business objectives with technical solutions:• Provided clear, detailed meeting minutes within 24hrs resulting in the successful completion of the task also responsible for multiple communication channels: monthly Corp Newsletter, SharePoint dashboard (timeline, risk, accomplishment & upcoming events) • Mapped and develop MS Access Firewall Rule database for the technical team to track port/protocol traffic integrations• Created SharePoint system change tracker library with version control to manage all business & system changes during system deployment (SharePoint Site front & backend administrator, managed dashboards/docs, access permissions, etc.)• Supported the successful coordination & installation of brand-new cabinets & hardware equipment at primary and backup control centers• Delivered assign work package activities on-time & within budget by coordinating with SME’s early-on to establish task priorities and exact timelines• Resolved system issues remotely through command prompt using Putty & WinSCP to transfer & update new database/display files to appropriate environment also administered password changes, ping/restart server processes, etc.• Led coordination efforts with Developers, Database Administrators, and IT to migrate MS Power BI to the new enterprise gateway and MS SQL Server database• Designed, tested, and published (web and phone view) Power BI Electric Distribution Outage Dashboards• Performed fit-gap analysis to assess the impact of current state SCADA system hardware and software processes against vendor system proposal and found unnecessary recommendations that resulted in savings off vendor original LOD proposal

• Coordinated group collaboration and facilitated communications between Business Researchers, Advisors, and Sponsors• Analyzed company data and conducted a needs assessment survey of 300 clients to determine the efficiency level in the current system• Interviewed and documented the current state of customer experience from requesting a proposal, invoicing, and then provided recommendations for an idealized future state for the IT team to build• Generated a Flow Chart and Data Flow Diagram to map out how data flows throughout the organization• Provided weekly status reports to senior management on the team progress of the project• Communicated clear analysis using both qualitative and quantitative metrics; provided recommendations in the final report, PowerPoint presentation and participated in trade shows to display work

• Ensured a safe, attractive environment for customers and met ISO 22000 quality standards• Maintained inventory; Negotiated prices with vendors and restocked supplies as needed• Provided supervision and guidance; Evaluated employee performance regularly and handled discipline issues as they arose• Hired and trained new team members; Delegated daily responsibilities and ensured completion of tasks on time• Created merchandising displays visually appealing to the eye; Purchased and presented high-quality products enticing customers to buy• Worked closely with store managers, assistant managers, purchasing/buyers, and vendors

• Provided direct supervision and created a productive atmosphere for 18 employees• Managed the orientation process for new hires and educated trainees on company policies• Created strategies to address shrinkage to optimize revenue• Implemented performance measures resulting in reduced inventory cost by 10% annually• Coordinated staffing schedules that aligned with weekly budget projections

• Composed maintenance reports ensuring building met semiannual health safety inspection audit • Managed Request for Proposals and coordinated procurement planning of maintenance supplies• Scheduled, performed and delegated 700+ maintenance actions and hundreds of time-sensitive inspections annually• Exceeded 8-hour fix rate by 13% due to efficient time management and proactive prioritization• Maintained a safety-conscious environment with 0 safety incidents; in compliance with OSHA and personal protective equipment (PPE) regulations

• Stood as Gate-Keeper and Overseer of 139 inmates and detainees• Managed a large database that monitored the progression of inmates• Established and maintained relationships with business in alignment with government contracts• Maintained confidentiality standards while having access to various levels of information• Ensured that inmates actions complied with military policy

• Processed over 750 base decals to assist in identifying various levels of accessibility on base • Performed audit of base access controls by verifying vehicle registration forms, Federal PIV credentials (DoD CAC, USIDs), current liability insurance, current registration and proof of valid driver’s license• Issued over 200 Business and Volunteer Passes to individuals with valid credentials to conduct business on base• Generated 1250 Identification Cards per month for Military Personnel, Civilian Employees and Government Contractors

• Optimized first-call resolutions 85%, reduced average-handle time 20% and increased service-level satisfaction 82% per month.

• Collected, interpreted, & synthesized key data and trends across the Communications, Food, Health, Defense, and Energy industries to support internal and external decision making• Extracted customer and market data from internal & external databases: CRM’s, market research reports (Mintel, Gartner, Forrester, eMarketer), social media channels, email, and online surveys• Analyzed demand for client’s products and services against competitors using qualitative and quantitative methods. Forecasted future trends & identified new market opportunities for growth and improvement• Summarized and presented report findings to key decision-makers and made recommendations based on future trends• Advised management and business stakeholders on strategy for pricing, promotion, and marketing campaigns• Designed and conducted survey campaigns with an average 35% survey response rate