Shawn Baumgartner Email & Phone Number

Orlando, Florida Area

Performed as a general purpose systems engineer, working across all technical disciplines as needed to maintain critical services, investigate new opportunities, and optimize systems.• Managed multiple instances of JFrog Artifactory as a service to development teams across the organization.• Managed a self-service virtual machine management and provisioning solution using VMware vRealize Automation and SQL Server as a backend.• Built out monitoring and reporting using Grafana… Show more Performed as a general purpose systems engineer, working across all technical disciplines as needed to maintain critical services, investigate new opportunities, and optimize systems.• Managed multiple instances of JFrog Artifactory as a service to development teams across the organization.• Managed a self-service virtual machine management and provisioning solution using VMware vRealize Automation and SQL Server as a backend.• Built out monitoring and reporting using Grafana, Telegraf, Prometheus, and Splunk.• Performed technical work for pilot programs of Citrix virtual desktop solutions for multiple employee roles.• Providing planning and execution guidance for datacenter migrations and consolidations.• Provided automation to multiple services on request using Python, PowerShell, and Bash scripts used standalone or as components of Gitlab and Jenkins pipelines. Show less

Orlando, Florida Area

Provided consulting services to the technical architecture team of Electronic Arts, a globally recognized leader in interactive entertainment development and publishing.• Deployed multiple VMware vRealize Automation environments for development and production use, along with documentation, integration with external systems, and scripts to assist with the migration from the previous version in use. • Developed an Excel-based tool to assist with decisions about hosting applications and… Show more Provided consulting services to the technical architecture team of Electronic Arts, a globally recognized leader in interactive entertainment development and publishing.• Deployed multiple VMware vRealize Automation environments for development and production use, along with documentation, integration with external systems, and scripts to assist with the migration from the previous version in use. • Developed an Excel-based tool to assist with decisions about hosting applications and services. Designed and deployed an associated database which is automatically updated from external data sources to keep the tool continuously updated. Show less

Orlando, Florida Area

Provided consulting services to the systems administration team of a multinational fixed base operator and aircraft services corporation.* Developed, tested, and delivered on a plan for the integration of Active Directory and Exchange between the parent company and a similarly sized acquisition.* Provided planning, training, and support for the migration of all company mailboxes to Office 365.

Orlando, Fl

Designed and implemented solutions for an IT managed service provider targeting small creative businesses. Completed projects for current clients or for the internal development of new products and services to offer prospective clients. • Created an Active Directory architecture for a multi-site global company and assisted in the initial deployment. • Installed backup solutions for several clients based upon Unitrends Enterprise Backup.• Administrated development-centric client… Show more Designed and implemented solutions for an IT managed service provider targeting small creative businesses. Completed projects for current clients or for the internal development of new products and services to offer prospective clients. • Created an Active Directory architecture for a multi-site global company and assisted in the initial deployment. • Installed backup solutions for several clients based upon Unitrends Enterprise Backup.• Administrated development-centric client networks running Linux, Windows, and Mac OS X systems on Cisco, Fortinet, and Palo Alto network and Dell Equallogic and FreeNAS storage.• Integrated client systems into a centralized monitoring system built on Icinga and Nagios and a logging solution using Elasticsearch, Logstash, and Kibana. Configured and created custom checks in Bash, PowerShell, and Python. Show less

Maitland, Fl

Designed and implemented test, pilot, and production environments for the global IT systems architecture team. Coordinated with development and business teams across the company to determine their needs and discuss potential solutions. Created technical documentation for business processes and project deliverables.• Deployed hybrid cloud environment using VMware vCloud Automation Center and NetApp storage to provide self-service and automated virtual resource provisioning to all… Show more Designed and implemented test, pilot, and production environments for the global IT systems architecture team. Coordinated with development and business teams across the company to determine their needs and discuss potential solutions. Created technical documentation for business processes and project deliverables.• Deployed hybrid cloud environment using VMware vCloud Automation Center and NetApp storage to provide self-service and automated virtual resource provisioning to all employees.• Managed the replacement of myriad site-based wireless networks with a unified network built upon Cisco identity management and mobile monitoring solutions.• Spearheaded the deployment of a pilot virtual desktop infrastructure based upon Citrix XenDesktop focused on evaluating the efficacy of GPU virtualization and identifying use-cases across the company.• Directed Microsoft Office 365 pilot project enabling coexistence with the existing internal Exchange and Lync servers, and providing identity federation with corporate Active Directory. Show less

Maitland, Fl

Researched and documented technologies for the global IT research and development team. Performed detailed assessments of potential solutions for a myriad of business needs, such as unified communications, cloud computing, desktop management, and asset management.• Prepared reports on new IT technologies and processes with application to operations within the company. • Developed technology roadmaps for determining the lifecycle of deployed systems and projected… Show more Researched and documented technologies for the global IT research and development team. Performed detailed assessments of potential solutions for a myriad of business needs, such as unified communications, cloud computing, desktop management, and asset management.• Prepared reports on new IT technologies and processes with application to operations within the company. • Developed technology roadmaps for determining the lifecycle of deployed systems and projected acquisitions.• Developed a benchmarking suite utilizing common internal applications and custom tools to provide metrics on new workstations and components.• Provided level 3+ support for urgent issues that go beyond the service level expectation for support personnel. Show less

Maitland, Fl

Performed on-site technical support for a high-intensity game development studio. Managed software licensing for all client systems. Provided mentoring and support to the junior members of the desktop support team. Researched developments in the information technology sector to provide purchasing and policy recommendations.• Supported studio operations across a wide variety of job families, platforms, and applications.• Led the development of a global knowledge wiki in MediaWiki for IT… Show more Performed on-site technical support for a high-intensity game development studio. Managed software licensing for all client systems. Provided mentoring and support to the junior members of the desktop support team. Researched developments in the information technology sector to provide purchasing and policy recommendations.• Supported studio operations across a wide variety of job families, platforms, and applications.• Led the development of a global knowledge wiki in MediaWiki for IT teams across the company.• Automated software license tracking with a Microsoft Excel spreadsheet that integrated with PeopleSoft and LANDesk databases to optimize license allocations.• Coordinated the studio-wide annual workstation refresh to upgrade and redistribute systems while providing them with updated master images. Show less

Maitland, Fl

Identified and isolated issues with pre-release software, with an emphasis on online performance and stability. Ensured that products worked in accordance with the intended design and remained compliant with legal restrictions and third-party standards.

Lake Mary, Fl

Provided technical support to external customers in a high volume call center environment via email and telephone. Addressed many different issues, including hardware and software installation, local and network operation, and troubleshooting. Particularly focused on supporting Palm Organizers and their associated software.

Uss Tarawa (Lha-1)

Performed maintenance on Dresser-Rand low pressure air compressors and Worthington high pressure air compressors. Performed firefighting and recovery operations as part of the onboard damage control team.

Bachelor Of Arts (Incomplete), Political Science - International Relations And Comparative Politics

Associate In Arts, General Studies

Dean's List 2003.