Responsible for communicating and demonstrating Certain technology and product strategy to various audiences including prospects, customers, partners, staff, management and investors. Possesses expert level and hands-on capability on all aspects of the Certain platform with the ability to effectively connect strategic vision, business practice, customer needs and software implementation.Effectively articulates complex technical concepts to a wide variety of stakeholders including Developers, IT Managers, Event Planners, Marketers and C-Level Executives. Plays a key role in providing customer insight from the field back to services, product, marketing and engineering organizations; helps define and articulate customer needs and recommends how Certain’s platform will best meet those needs. Establishes best practices and ensures application of them in architecting customer solutions that are innovative, effective, easily implemented, and advance Certain’s competitive position in the marketplace

- Managed and executed complex travel processes with an emphasis on exceptional guest service for Media partners traveling as part of a Disney Cruise Line or Adventures by Disney vacation experience. - Coordinated and managed individual and group travel arrangements for all media and Cast travelers in accordance with the guidelines of the Walt Disney Company’s Travel & Entertainment policy. - Developed and managed an Online Booking Tool built in Certain Software to gather traveler information in a PCI and PII compliant manner. - Trained new and existing users on use of booking tools. Traveled with media groups to assist with on-site travel related needs, media production and other responsibilities as needed. - Partnered with shore side, shipboard and in-destination colleagues across time zones to continuously deliver a flawless experience for media travelers and their guests. - Managed one full time direct report in the execution of media prize fulfillment for Disney Cruise Line and Adventures by Disney.

- Managing web-based product development processes and timelines for multiple Disney business units worldwide- Partnering with GBTS, WDPRO, eBusiness Solutions, and vendor development teams to build and maintain eCommerce, informational, registration, and mobile websites for 19 internal lines of business worldwide- Building and maintaining online registration forms and websites using a SaaS solution for managing housing, integrated credit card processing, email messaging and reporting for conferences, events and training- Supporting all aspects of an event including website design, email creation, registration management and complex reporting- Implementing a new bulk online ticketing application, BOLT, to domestic Disney Destinations lines of business- Writing detailed business specifications and technical requirements for application enhancements and Cast Member training- Facilitating training, demonstrations, and discovery sessions to efficiently execute projects from conception to completion- Coordinating UAT and Production testing to ensure successful implementation of all deliverables on time

- Delivered exceptional guest service making Disney Vacation Club resort reservations within a call center- Advised members on resort, dining, and entertainment options at the Walt Disney World Resort and the Central Florida area- Recognized as a “Great Service Fanatic” by Guests 16 times within a four month time period

- Collaborated with Disney Vacation Club Sales to efficiently operate the Disney Vacation Club Preview Centers- Responsible for providing personalized Disney Vacation Club villa model tours and issuing cash based incentives- Spotlight on Professional Interns article featured in weekly newsletter and on company intranet in September 2009

- Lead a cabin of nine counselors and thirty campers through daily activities during two separate 3 ½ week overnight camp sessions- Responsible for campers health and safety including prevention of attacks from dietary and environmental allergies- Documented daily reports of events, incidents, and feedback for campers and counselors to leadership - Engaged with campers and counselors to ensure everyone was having the time of their life

- Partnered with Walt Disney World College Recruiting to motivate students to attend a College Program presentation through information tables, online presentation sessions and career fair booths- Assembled a comprehensive marketing plan and implemented its tactics.- Developed a support program for South Korean students combining Murray State and Disney College Program experiences into a 1 year capstone course that launched in 2007

- Lead a team of students and full-time team members to cater events ranging in size from 1-5000 Guests- Collaborated with Front of House and Back of House teams to ensure every aspect of an event was flawless- Streamlined interview and hiring process for student employees across nine separate University dining venues- Coordinated venue, resource, and staffing logistics for over 100 student organized events per semester- National Association of College and University Food Services Student Employee of the Year nominee

- Performed as the University mascot “Dunker” and “Air Dunker” at athletic games, events, and community engagements - Collaborated with University pep teams to incorporate Dunker into routines and performances to motivate students and fans