Shawn D. Email & Phone Number

Honolulu, Hawaii, United States

· Assemble, image and configure client workstations, laptops and servers· Perform onsite and remote tech support troubleshooting of hardware, software and networking issues for various clients· Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application· Monitor central ticketing system to ensure timely resolution of issues· Document any and all changes to IT environments· Apply industry “Best Practices”· Follow check lists to ensure a consistent result for routine and common tasks.· Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution· Leverage front-line client experience to identify sales opportunities.

Laie, Hawaii, United States

Utilizes IT knowledge to analyze, design, program, debug, test, modify, and write documentation and procedures for installation and maintenance of technology-related products, Internet applications, or information support systems. Handle routine issues or issues of a limited scope.Primary Responsibilities:Handle the installation, modification, minor repairs to personal computer hardware, and technical support and training on software systems for education environments.System administration in Windows & Linux OS.Provides support, technical assistance, and/or training to end-users on personal computer hardware and software.Complete assigned software and network development tasks.Work with project team to ensure product specifications address the customer business requirements. Agile methodology with weekly scrum meetings.Manages the installation of IT hardware and software and provides user training and problem-solving expertise as requested.Applications: PeopleSoft, Brightspot, Instructure(Canvas), TeamDynamix

Laie, Hawaii, United States

Greet guests at work place. Ensure safety of guests before, during and after entertainment. Operate a 30-seat canoe up to full capacity and be able to push it to and from each starting point. Give an entertaining tour for about 15 minutes or longer. Have sufficient knowledge of the PCC and its history, each of the Polynesian Islands and their cultures, and be able to share it clearly with the guests.

Pocatello, Idaho, United States

Supervise a team of cleaners assigned to a building. Demonstrate effective leadership to assist team and ensure everyone remains on task. Ensure all daily, weekly, and monthly tasks assigned by the client are completed. Inspect cleaning equipment daily and restock all supplies for the team as needed. Secure all doors and windows before leaving each night.

Tamuning, Guam

Assist with after school program to help middle school to high school age students. Tutor in Math and English. Supervise night returns of rented cars. Demonstrate excellent customer service in a kind, welcoming manner with each client. Ensure all cars are returned on time and any damages are reported and dealt with appropriately. Assign employees to provide transportation for clients back to their hotel or other destination. Manage and update log book of keys for each rental car on the premises. Count money in cash box to ensure everything is accounted for and matches daily records. Secure all doors and windows at closing time before end of shift.

Dededo, Guam

Completed Eagle Scout in Feb 2012