Shawnda Steed Email & Phone Number

Woodbridge, New Jersey, United States

Driven Benefit Operations Analyst, who successfully managed the installation of new benefit plans, ensuring accurate setup and documentation.• Configured benefits systems in preparation for new client implementation, new plans and renewal changes. • Partnered with Accounting and Payroll teams to reconcile billing and enrollment discrepancies.• Audited benefit plans to ensure accuracy and compliance with client specifications.• Collaborated with carriers and vendors to resolve service issues related to claims, billing, and enrollment discrepancies.• Supported the annual Open Enrollment process:

Roselle, New Jersey

Springfield, New Jersey, United States

Dedicated Agency Team Member who through effective communication strategies engaged in meaningful client interactions, driving a substantial amount of business for the agency. • Evaluated customers' financial goals and life insurance needs, providing tailored insurance solutions.• Managed the collection of premiums for various insurance policies.• Generated insurance quote requests and worked with underwriting and service departments to resolve customer inquiries.

New Providence, New Jersey, United States

Enthusiastic Client Success Analyst, who successfully implemented EDI feeds through effective communication strategies and engagement with remote partners, resulting in strong professional relationships with assigned clientele.• Collaborated closely with partners and clients to understand their EDI needs.• Leveraged company’s technology, tools and best practices to implement clients’ feeds utilizing the company’s EDI solution and manage their accounts. • Pioneered the development and execution of new end-user client engagement and all pre/post-implementation support.

Woodbridge, New Jersey

• Motivated HRIS Administrator, who successfully served as a Technical Service Group (TSG) resource for the• maintenance, integrity and coordination of company’s human resources information systems (HRIS).• Tasked with setup, day-to day maintenance, troubleshooting and report generation of client PTO policies in HRIS system.• Tested and implemented ad-hoc management reports as well as monitored and improved data collection and reporting procedures for efficiency.

Woodbridge, New Jersey

Accomplished Benefit Administrator who leveraged an in-depth understanding of benefit plans, regulations, and policies to bolster department success, showcasing exceptional independent judgment and problem-solving skills within established parameters.• Successfully managed and administered benefits for over 15,000+ Work Site Employees (WSE), ensuring accuracy and compliance.• Appointed as the liaison between the Benefit Operations Team and the Technical Service Group (TSG) to chair • meetings for process improvement.• Supervised training and development of new team members to ensure optimal performance. • Collaborated with Executives during managerial meetings as an intermediary in the absence of Benefits Director.

Summit, New Jersey

•Managed and greeted visitors at window. •Aanswering incoming telephone calls and resolved email inquiries. •Launched employment termination paperwork process via PeopleSoft. •Partnered with Recruiting Assistants to process post physical paperwork for new hires. •Initiated employment and income verification requests. •Addressed vendor inquiries regarding unemployment claim submissions.•Generated employee review ratings into PeopleSoft. •Facilitated the creation and maintenance of accurate files for active & terminated employees.

Woodbridge, Nj

•Implemented as backup for Senior Benefits Assistant LOA. Conducted investigative research to acquire optimal medical premium rate quotes for clients needing new or replacement health insurance.

Newark, Nj

•Accepted additional responsibility and clients after demonstrating proficiency with a smaller group.•Effectively provided an array of special services to new and existing accounts to maximize the potential for new sales, retention, and expansion of business relationships.•Conducted open enrollment meetings for new and existing clients.

Mount Laurel, Nj

•Correlated knowledge of Group Health and Life insurance product lines including Managed Care products to respond to coverage inquiries from Master Brokers and their affiliates. • Resolved and proactively prevented service issues regarding enrollment, claims processing, billing, and benefit inquiries with the assistance of the appropriate service teams. •Conducted open enrollment meetings for new and existing clients.

Newark, Nj

•Maximized detailed understanding of plan benefits to accurately address phone and written inquiries from members, providers, and benefit coordinators regarding enrollment and health coverage. •Ensured accurate and timely resolution of claims and correspondence.•Reviewed issues raised by members as well as providers, and took corrective action to ensure customer satisfaction.•Knowledge of medical terminology, ICD-9 coding, CPT4 coding, and HCFA 1500/UB92 coding. •Processed professional, Medicare, and COB [Coordination of Benefits] claims. Assisted with training of new hires.