Shawn Fields's Location
Flowery Branch, Georgia, United States, United States
Shawn Fields's Contact Details
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About Shawn Fields
Shawn Fields is a industry veteran whose experience includes Talent Platforms, Solution Development, Future of Work, Strategy, Field Services, Design Thinking, Customer Success, Digital Transformation, Innovation Management, Digital Workplace, Automation, Professional Services, ITSM, ITIL, IT Outsourcing, Service Operations and Sales.Shawn worked for industry leaders such as Computacenter, NCR, CompuCom, General Electric, Siemens, Alsbridge and Inacom in a variety of service leadership roles. Customers have included Walmart, Target, Rockwell Automation, Deutsche Bank, NASA, Honeywell, The Coca-Cola Company, AT&T, BMW, Bank of America, SunTrust, Georgia-Pacific, and Southern Company.Shawn has worked with customers and service teams globally - and led the efforts to create new Digital Business Units, Design Thinking and Innovation Roadmapping products, Enterprise Account Strategies and has been successful at every role for every company of which he's been a part.Specialties: - Future of Work- Talent Platforms- Solution Development- Strategy- Field Services- Design Thinking- Customer Success- Innovation Management- Digital Transformation- Digital Workplace- Automation- Professional Services- ITSM- ITIL (Foundations, Service Strategy, Service Design)- Persona Modeling- Sales
Shawn Fields Work Experience Details
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Transformation StrategistKinettix Nov 2024 - PresentCincinnati, Ohio, UsKinettix is the go-to global leader in providing IT field technicians and break/fix dispatches to US-based enterprises and managed services providers. With our wide and reliable global talent pool, expert project coordination and innovative ticket management model, we bridge the gap between staffing and a reliable contingent workforce. -
Principal Solutions DirectorComputacenter Oct 2023 - Nov 2024Hatfield, Hertfordshire, GbComputacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. -
Senior Field Services StrategistField Nation Dec 2020 - Oct 2023Minneapolis, Minnesota, UsField Nation is the leading SaaS on-site labor platform. We help service organizations and product companies grow faster, improve bottom line results and drive predictable brand experience. -
Leader, Retail North American Services SalesNcr Corporation Jul 2019 - Dec 2020Atlanta, Georgia, UsAt NCR, we know digital has completely changed how brands compete. To differentiate and win more business, having a digital-first mindset is key—even for physical locations—it’s the way to meet consumers in every moment and transform transactions into meaningful interactions.Shaping the future for 134 years, NCR is the world’s enterprise technology leader for restaurants, retailers and banks. The #1 global POS software provider for retail and hospitality, and the #1 provider of multi-vendor ATM software, we create software, hardware and services that run the enterprise from back office to the front end and everything in between for our clients. Digital first but not digital only, we’re positioned to help our clients bridge their digital and physical operations—helping them connect with consumers anytime, anywhere and streamline their business so they can differentiate, compete and win in our evolving digital world. -
Vice President, Digital Consulting ServicesCompucom Oct 2018 - May 2019Fort Mill, Sc, UsCreated Digital Consulting Services division of CompuCom Digital which combined the former Innovation, UX/UI and Professional Services teams. -
Vice President, Digital InnovationCompucom May 2015 - Sep 2018Fort Mill, Sc, UsVice President of Digital Innovation - responsible for developing and expanding CompuCom’s use of Innovation to create greater value for CompuCom clients. Created a Digital Innovation organization with CompuCom's Digital Business Unit (CompuCom Digital). Utilized CompuCom’s Innovation Delivery Framework (IDF) in order to drive meaningful innovation for CompuCom's client base. Developed and delivered two products within the Digital Innovation business - Design Thinking, to solve wicked problems on behalf of our clients and Innovation Roadmapping, which created Digital Transformation roadmaps to assist our clients on their Digital Transformation journeys.
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Senior Solution DirectorCompucom Aug 2009 - May 2015Fort Mill, Sc, UsFocused on IT Transformation which assists client's with providing value to the business from IT. Strong focus on aligning business and IT using a proven ITSM and ITIL-based method of transitioning and transforming - delivering enhanced services and cost savings simultaneously.
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Managing ConsultantAlsbridge Jan 2009 - Aug 2009Addison, Texas, UsAlsbridge, Inc. is an award-winning global advisory firm, providing unparalleled expertise in information, technology and business process outsourcing, shared services, finance and accounting, and benchmarking. The firm is fact-based and client-focused, with a proven methodology that fosters success. Alsbridge defines client goals and scope, finds the best cultural fit with providers, refines the best solutions and eases transitions and implementation. Founded in 2005, Alsbridge is the proven, effective difference. For more information, visit www.alsbridge.com. -
Vice President, OutsourcingThe Corus Group, Llc Jan 2008 - Dec 2008Built complete Outsourcing and Managed Services Division for a startup organization. Accomplishments include:- Revived a $10,500 consulting opportunity languishing in the pipeline and developed it into a 5-year, $1.9M outsourcing deal yielding almost 50% margin. Created a $10M, 35% GP pipeline without formal demand generation support- Created the required collateral to support Optimus outsourcing engagements, including assessment methodology, data collection documents, audit reports, solution proposals and transformation roadmaps, and required legal documentation (MSA, SOW, OLAs, SLAs, SLCs)
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Vice President, OutsourcingOptimus Solutions Dec 2006 - Jan 2008UsAccomplishments include:- Turned around three divisions that were “in trouble” – IT, Disaster Recovery and iSeries Managed Hosting. Conducted operational assessments, wrote and implemented new business plans that resulted in a savings of $500k in IT in 2007 with ongoing savings of $1M annually; made Disaster Recovery profitable for the first time in its 2 year existence through rigorous pipeline restructure/review focusing on profitable opportunities; improved iSeries Managed Hosting profitability by 10% by revamping all vendor contracts, including trimming 30% from primary vendor.- Recovered a troubled Fortune 50 account undergoing a data center consolidation when the customer was ready to terminate the relationship by taking the lead as primary consultant - resulting in a successful consulting project that provided several hundred additional billable consulting hours for Corus and a referenceable client. -
Global Program DirectorSiemens Business Services Nov 2001 - Nov 2006Munich, DeGlobal Program Director, The Coca-Cola Account Responsible for the win and implementation of a new 5-year contract expanding Help Desk and Deskside Support services to 17 European countries, and an increased scope of back office services, including Intel, LAN/WAN, Backup/Data Security, AS/400,and Lotus Notes support.Led the team responsible for the design, sale, and implementation of the first Global Services IT Support Model in the history of The Coca-Cola Company. Negotiated global contract and operating agreements and human resource requirements in Europe (including ARD and TUPE). Directly responsible for the global transition team, consisting of 20+ people located in Brussels, Toronto, Atlanta, Patterborn, London, and other European locations. Completed one of the first global transitions within Siemens Business Services, valued at $2M in incremental revenue and increased total contract value by $40M over five years. -
Director, Southeast RegionGeneral Electric Information Technology Services May 1999 - Nov 2001Boston, Ma, UsGE CAPITAL IT SOLUTIONS – Atlanta, GAMay-1999 – Nov-2001Director, South Region – 4/00 to 11/01Responsible for service delivery with the South region for GECITS, with an initial geography of GA, FL and AL, but expanded due to exceptional performance to include NC, SC, TN, MS, LA and TX. Assessed sales and service organizations, identifying and reducing/eliminating inefficiencies and implementing operationally efficient sales and service models at account, location and regional levels.Faced with decreasing revenue brought on by reduced sales force and weakening economy, restructured region – producing a 38% gross margin improvement and a 45% operating income improvement - within the first 12 months.Developed and implemented specialized pipelines and other tools to ensure focus on winning, retaining, and growing the most profitable accounts.Location Services Manager – 8/99 – 4/00Sales Specialist – 5/99 – 8/99 -
Director, Technology ServicesInacom Information Systems Jun 1992 - Aug 1999INACOM INFORMATION SYSTEMS – Atlanta, GAJun-1992 – Apr-1999Director of Technology Solutions – 1/98 – 5/99Responsible for professional and support services delivery within the Atlanta district ($500M). Integrated the service resources of an acquired company (Vanstar – $2B in national revenue, 300 employees in the Atlanta district) into the Inacom Atlanta district service organization.Helped to create and manage the required service infrastructure to support a $100M Y2K project for a major Atlanta bank that involved replacing outdated personnel computers with Y2K compliant devices by a deadline that could not be moved (FDIC compliance issues). Completed project on time and under budget as required by client.Strategic Account Manager – 9/95 – 1/98Client Services Manager – 1/94 – 9/95Presales Engineer – 6/92 – 1/94
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Sales ManagerMicroage 1988 - 1992Phoenix, Az, UsResponsible for sales for MicroAge franchise startup and led it from startup to $2M in 4 years. -
ProgrammerCti Jun 1986 - Aug 1988Programmer on an IBM S/36 in RPG II. Developed a complete manufacturing shop floor control system, and then led the transition of that system over to the IBM MAPICS package.
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SergeantUsmc Jun 1977 - Jun 1981Washington, Dc, UsAvionics Technician on AV8A Harrier aircraft.
Shawn Fields Skills
Outsourcing
It Service Management
Cloud Computing
Itil
Service Delivery
It Outsourcing
Managed Services
Saas
Program Management
Information Technology
Strategy
Management
Vendor Management
It Strategy
Pre Sales
Project Management
Business Process Improvement
Start Ups
Leadership
Consulting
Professional Services
Integration
Contract Negotiation
It Transformation
Design Thinking
Solution Selling
Governance
Innovation Consulting
Innovation Management
Solution Architecture
Enterprise Software
Project Portfolio Management
It Management
Management Consulting
Six Sigma
It Operations
Infrastructure
Persona Management
Digital Strategy
Automation
Interaction Design
User Experience Design
Data Center
Disaster Recovery
Security
Enterprise Architecture
Sdlc
Teamwork
Leading Meetings
Small Business Management
Data Analysis
Time Management
Agile Project Management
It Automation
System Administration
Shawn Fields Education Details
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Brenau UniversityBusiness -
University Of North GeorgiaComputer Science
Frequently Asked Questions about Shawn Fields
What company does Shawn Fields work for?
Shawn Fields works for Kinettix
What is Shawn Fields's role at the current company?
Shawn Fields's current role is Transformation Strategist.
What is Shawn Fields's email address?
Shawn Fields's email address is sh****@****uth.net
What is Shawn Fields's direct phone number?
Shawn Fields's direct phone number is +140457*****
What schools did Shawn Fields attend?
Shawn Fields attended Brenau University, University Of North Georgia.
What skills is Shawn Fields known for?
Shawn Fields has skills like Outsourcing, It Service Management, Cloud Computing, Itil, Service Delivery, It Outsourcing, Managed Services, Saas, Program Management, Information Technology, Strategy, Management.
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