Pure CallerID empowers organizations to dramatically improve contact rate, boost agent productivity, and enrich both customer and employee experiences. Native integration to your existing CCaaS platforms with one-click integration.

At RingCentral we deliver the solutions that enable our customers to differentiate themselves to their clients. We enable the channels that consumers and business partners are already reducing the level of customers effort. By connecting our clients with the right resource, we can drive collaboration to impact customer experience. And through integrating to key applications we can maximize our clients’ investment in their core applications.

Talkdesk started from a hackathon win and within five years has become one of the fastest growing companies in the world. Already labeled as a "Unicorn" in the financial industry, Talkdesk is the youngest contact center software to make it on the Gartner Magic Quadrant. Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world, including IBM, Acxiom and Shopify rely on Talkdesk to power their customer interactions.I'm focused on the following:• Creating Delighted Customers• Assisting Partners in positioning the right technology for their clients• Making sure every experience results in a referenceable customer• Driving down costs and increasing PRODUCTIVITY for clients• Starting with the needs of the client and not the deliverables of the technology

Since 2003, RingCentral has been transforming how companies communicate and collaborate. Breaking down the barriers created by traditional on-premise PBX hardware, our cloud-based communication and collaboration platform offers a comprehensive set of capabilities that unify voice, business messaging, team collaboration, video conferencing, and online meetings.Today, more than 350,000 businesses worldwide rely on RingCentral to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships—however and wherever they want.The 2015 & 2016 Magic Quadrant Leader for Unified Communications as a Service, Worldwide.www.ringcentral.com

Forthright Technology Partners is a recognized leader in delivering enterprise information technology (IT) solutions and managed services. As the trusted advisor to some of the world’s largest companies, Forthright has assisted over 200 clients, deploying solutions across 300 worksites in 26 countries, and enabling over 400,000 end users to gain enhanced productivity via technology. In an industry rife with uncertainty and change, Forthright’s approach to IT is one founded in expertise, best practices, and a commitment to honesty, integrity and providing the best value to clients.

Senior Solutions ConsultantPromoted in December 2014 to the Hosted Solutions division of Windstream. * Hunt and grow the Cloud division by targeting Fortune 1000 companies in the NC, VA and WV markets.Regional Training ConsultantPromoted in November 2013 to train and coach Sales Executives and Directors in Solution Selling techniques to increase their success in winning enterprise level deals. * Developed Key Performance Indicators (KPIs) to track and measure the ROI of the training. * Established and managed the Training and Development program in collaboration with the Executive Sales Leadership. * Champion of in-class room facilitation and one on one coaching for the sales development training.Senior Account ManagerRecruited to manage and grow existing B2B accounts in Charlotte Metropolitan Area, as well as 20+ national accounts. Customize and sell telecommunications and enterprise solutions services.* Achieved 43% above YTD sales goal (and exceeded contract renewal goal) by October 2013.* Attained 98% retention rate; quickly acquired $1.4M business media account; other high-profile accounts include national sports media group and a popular NFL football team.* Selected to act as interim sales director when needed, overseeing 12 other account managers.

Developed 500+ comprehensive disaster recovery plans per year for mid-size and small businesses. Led clients in assessing risk, identifying critical business functions, establishing communication strategies, and building plans, as well as implementing logistics of disaster recovery. Played strategic role in retaining troubled accounts and helping to close large deals.* Credited with retaining 90%+ of “at-risk” accounts during substantial rate increase that generated $1M+ in new revenue over a 1-year period.* Devised plans that were implemented for opening healthcare and education vertical markets.* Acted as Lead Continuity Planner in dealing with larger clients and more complex strategies.

No longer needed.

As key liaison among vendors, account managers, and clients, led product development and management activities for customizing the manufacturing of processing cooling equipment and chilled water systems. Conducted competitive and regional pricing analysis. Developed and administered department operations budget. Managed staff of 2. Directed advertising and media relations. Developed and managed all international and domestic contracts and agreements. Recruited manufacturing representative agencies to carry the company’s product lines. Represented company at national trade shows, conferences, and conventions.* Secured account and closed deal that generated $2M in new annual revenue.* Opened lucrative new geographic markets in Canada, Brazil, and India.* Researched, developed, implemented, and sustained product development processes that ensured high-quality, low-cost, and timely product launches and project completions.* Improved product life-cycle efficiency by redesigning workflows, infusing sales policy consistency, assessing staffing and redefining key roles, and optimizing use of technology.* Standardized pricing procedures and margin calculations with use of specialized software.

Hired to oversee regional operations and 20 clinical staff throughout a 5-state region in providing on-site ultrasound diagnostic services for healthcare clinics and hospitals. Proactively and progressively acquired marketing accountabilities, as well as key HR responsibilities in recruiting and hiring staff and in overseeing payroll and benefits administration. Managed P & L and financial reporting.* Executed new marketing communication strategies to access untapped markets in hospital administration, risk management, and surgery; served as key contact for new accounts; increased sales 20% in 2006 and 20% more in 2007.* Positioned region for competitive advantage by recruiting top talent nationally (credentialed sonographers in cardiac, vascular, and OB specialties) and by using in-depth market analysis to revamp pricing structures.* Uncovered potential market threats, assessed market demand, and developed marketing strategies by conducting comprehensive competitive and industry analysis.* Instituted Salesforce CRM, designing and centralizing platform to strategically align internal sales, marketing, and recruiting efforts.* Took initiative to identify and resolve various structural and process problems at the regional level to substantially improve service delivery and client satisfaction.

Developed and implemented exceptional customer service programs to function effectively in the healthcare setting by directing service needs while turning client issues into positive outcomes.