Shawn Mcgee Email & Phone Number

United States

Washington State, Alaska, British Columbia

Provide IT support for live auto auctions, and auction employees with travel to other KAR Holdings companies to provide additional support to bring new sites live and for time off relief.Systems InterTel voicemail system, Windows XP, Fedora Linux, Audio equipment, Blackberry's, and anything else IT related.

Ghosted new computer with required Windows XP image, verified SMS updates were applied and upgraded RAM as needed. Conducted RAM upgrades on an additional 50 computers.

Provide Change Request Processing to insure Enterprise Information Technology meets their Sarbanes Oxley compliances. Utilize Remedy Change Control to prescreen the Change Requests, by reviewing such things as Authorization, Request Dates, and other T-Mobile specific requirements so the change request can be approved. Attend weekly Change Board Meetings in order to document approvals and to be familiar with the changing documentation requirements due to the implementation of ITIL. (Information Technology Infrastructure Library)

Provide 1st and 2nd tier desktop support to the Department of Licensing Headquarters building and Drivers/Vehical licensing offices in Washington State. This included managing inventroy using HP Openview, escalating problems to applications, security and other support groups. Hardware supported, HP laptops, desktops, and printers. cloned computers using Ghost. conducted minor printer repairs and scheduled computer and printer repairs for depot level maintenance.

Provide computer support for computer, network, and business operations as needed. Learn to use Novell Zenworks to resolve customer server and printer access issues to include but not limited to, upgrading computer related hardware, invetory management, operate an assortment of audio and video equipment for Power Point presentations and live video conferences.

Honorable Discharge