Shawn Sherman

Shawn Sherman Email and Phone Number

Business Process Manager @ Acadia Healthcare
Ankeny, IA, US
Shawn Sherman's Location
Ankeny, Iowa, United States, United States
About Shawn Sherman

As a seasoned executive with over 15 years of experience in driving product innovation, customer success, and team leadership, I am passionate about fostering a customer-centric culture and exceeding business objectives. My expertise lies in developing strategic visions, enhancing operational efficiencies, and leading high-performing teams to achieve remarkable results.Selected Achievements:- Redesigned Go-to-Market Strategy: Achieved a 35% faster time-to-market and a 60% increase in product adoption.- Customer Satisfaction Increase: Boosted customer satisfaction by 55% through collaborative enhancements with Engineering.- Client Retention and Revenue Growth: Achieved an exceptional 98% client retention rate and increased annual revenue per client by an impressive 135% through the implementation of strategic partnerships and continuous employee training initiatives.- Enhanced Operational Efficiency: Increased backend system efficiency by 70% and customer engagement by 45% through strategic product road mapping.Outside of my professional life, I love to travel, with Spain being my favorite place in the world. I enjoy biking and meeting people from Spanish-speaking countries, where I can immerse myself in the culture and language. My experiences have not only enriched my personal life but also brought a unique perspective to my professional endeavors.I am always eager to connect with like-minded professionals and explore new opportunities. Feel free to reach out and connect!Specialties: Strategic Vision & Execution, Cross-functional Collaboration, Customer Satisfaction, Go-to-Market Strategy, New Market Development, Product Launching, People Management, Mentorship, Training & Development, Product Road Mapping, Strategic Planning, Strategic Relationship Building, Vendor Management, Change Management, Performance Metrics Analysis, Process Optimization, Risk Management

Shawn Sherman's Current Company Details
Acadia Healthcare

Acadia Healthcare

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Business Process Manager
Ankeny, IA, US
Website:
acadiahealthcare.com
Employees:
3099
Shawn Sherman Work Experience Details
  • Acadia Healthcare
    Business Process Manager
    Acadia Healthcare
    Ankeny, Ia, Us
    View
  • Pdhi
    Vp, Product And Client Services
    Pdhi Jul 2021 - Present
    Des Moines, Iowa, United States
    For over 25 years, PDHI has been helping clients create custom digital experiences to manage health data and engage members effectively. In my role, I develop and execute the corporate strategic vision and comprehensive product roadmaps, guiding a team of 30 seasoned product and client service leaders. I drive impactful cross-functional collaborations to deliver exceptional and engaging customer experiences.
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  • Pdhi
    Vp Client Services, Partner Relations, And Qa
    Pdhi Dec 2005 - Jul 2021
    Des Moines, Iowa Area
    In this role at PDHI, I managed product development, deployment, and technical support, orchestrating an end-to-end client experience. My role involved building and establishing a new Partner Relations unit, enhancing team productivity through comprehensive training, and developing scalable implementation models to support a rapidly growing client base.
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  • Harland Financial Solutions
    Senior Project Manager
    Harland Financial Solutions Jul 2005 - Dec 2005
    Clive, Iowa
    Harland Financial Solutions specializes in providing innovative software solutions for financial institutions. As a Senior Project Manager, I managed multiple client projects, improved project management methodologies, and coordinated internal resources for successful project delivery
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  • First Tech Federal Credit Union
    Deposit Product Manager
    First Tech Federal Credit Union Mar 2002 - Jul 2005
    Beaverton, Oregon
    First Tech Federal Credit Union is renowned for its innovative financial solutions tailored to meet the needs of its members. In this role, I delivered subject matter expertise in Product Management for the Commercial and Consumer suite of Deposit Products. I maintained and enhanced vendor relationships, collaborated with stakeholders to bring products to market, and ensured product compliance with relevant regulations.
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  • Wells Fargo
    Customer Service Supervisor
    Wells Fargo Aug 1999 - Mar 2002
    Beaverton, Oregon
    In this role, I coached, supported and trained CSR 1 & 2 associates on any customer inquiries, including but not limited to: balance transfer requests, finance/over limit fees, late charges; loyalty programs; other value-added programs and fees; separation, death, account closing, fraud inquiry/return calls, telephone transfers, and other general customer inquiries. I assisted with the development and implementation of performance measures that result in attainment of goals in relation to… Show more In this role, I coached, supported and trained CSR 1 & 2 associates on any customer inquiries, including but not limited to: balance transfer requests, finance/over limit fees, late charges; loyalty programs; other value-added programs and fees; separation, death, account closing, fraud inquiry/return calls, telephone transfers, and other general customer inquiries. I assisted with the development and implementation of performance measures that result in attainment of goals in relation to Credit Card Customer Service SLA’s (service level agreements) at both team and agent levels. I also won the Wells Fargo Presidential Customer Service Award for two years in a row. Show less
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Shawn Sherman Education Details

Frequently Asked Questions about Shawn Sherman

What company does Shawn Sherman work for?

Shawn Sherman works for Acadia Healthcare

What is Shawn Sherman's role at the current company?

Shawn Sherman's current role is Business Process Manager.

What schools did Shawn Sherman attend?

Shawn Sherman attended Portland State University.

Who are Shawn Sherman's colleagues?

Shawn Sherman's colleagues are Camilla Eriksson Wisbauer, Cayla Smith (Lowe), Jason C., Naira Mohamed, Andrew Teolis, Karen Hain, Jessica Thomson.

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