Shawnte' Ramey Email & Phone Number

Frederick, Md

Responsible for disclosing loan estimates for Retail, Wholesale and Construction initial disclosures and/or Change in Circumstances. Research discrepancies on files during the disclosing process. I maintain knowledge of all current government regulations.

Hagerstown, Maryland

Review closing package and recordable documents to ensure they have been accurately executed and notarized, prepared in proper form, in compliance with all closing instructions and are received for timely disbursements Ensure all recordable documents are properly and timely recorded in compliance with Citi’s policies and procedures and ALTA best practices Ensure all funds are received and files are balanced. Disburse payoffs, recording checks and fee checks to ensure fully disbursed file on each case Assemble closing package for lender and ensure package is returned for processing Filing, scanning and other administrative tasks as needed Assist with final title policies as needed

Hagerstown, Maryland

Monitor performance of quality control systems to ensure effectiveness and efficiency. Auditing default reports. Making sure closers stay within state and federal guidelines when modifying accounts. Applying default payments. Email attorneys for reinstatement fees and cost

Hagerstown, Maryland

Check to ensure that appropriate changes were made to resolve customers issues.Refer unresolved customer grievances to designated departments for further investigation.Receiving incoming calls regarding default loansHelping homeowners apply for loan modificationsExplaining escrow

Hagerstown, Maryland

Check to ensure that appropriate changes were made to resolve customers issues.Refer unresolved customer grievances to designated departments for further investigation. Receiving incoming calls regarding default loans Helping homeowners apply for loan modifications Explaining escrow