Shawn Ferrell
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Shawn Ferrell Email & Phone Number

Product Adoption Expert (Virtual Agents, Revenue Accelerator) at Zoom
Location: Charlotte, North Carolina, United States 11 work roles 1 school
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✓ Verified Jul 2026 3 data sources Profile completeness 86%

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Current company
Role
Product Adoption Expert (Virtual Agents, Revenue Accelerator)
Location
Charlotte, North Carolina, United States
Company size

Who is Shawn Ferrell? Overview

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Quick answer

Shawn Ferrell is listed as Product Adoption Expert (Virtual Agents, Revenue Accelerator) at Zoom, a with 719 employees, based in Charlotte, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Shawn Ferrell.

Shawn Ferrell previously worked as Customer Success Manager at Zoom and Senior Customer Success Manager at Gainsight. Shawn Ferrell holds Bachelor Of Arts (B.A.), Communication Studies from University Of North Carolina At Charlotte.

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Zoom

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Profile bio

About Shawn Ferrell

Thanks for dropping into my LinkedIn in profile! We probably both work in tech, right? Always looking for the best ways to market ourselves and using every feature of this platform. I want to use my bio to say hi and invite you to connect or send a DM if you want to get in touch. That’s all!

Current workplace

Shawn Ferrell's current company

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Zoom
Zoom
Product Adoption Expert (Virtual Agents, Revenue Accelerator)
Charlotte, NC, US
Website
Employees
719
AeroLeads page
11 roles

Shawn Ferrell work experience

A career timeline built from the work history available for this profile.

Product Adoption Expert (Virtual Agents, Revenue Accelerator)

Charlotte, Nc, Us

Customer Success Manager

Charlotte, Nc, Us

Customer Success Manager

Charlotte, North Carolina, United States

Jun 2022 - Mar 2024

Customer Success Manager

Charlotte, North Carolina Area

Establish and build strong, trusting relationships with key partner contacts including Curriculum and Instruction, Technology, Accountability, Senior Leadership, Administrators, and TeachersManaging the contract renewal process and prioritization for partnerships across the Southeast United States regionCollaboratively establish structured roll out plans including user management, professional learning support, and stakeholder priorities Provide support with tracking contract amendments, contract deliverables and due dates, along with renewal status, as well as outreach to customer to manage such activitiesMeeting regularly with partners to gain a better understand of how we align Discovery Education resources with district goals & initiativesWorking cross-functionally with teams across our organization to achieve common goals for the life cycle of partnerships

Sep 2018 - Jun 2022

Associate Customer Success Manager

Charlotte, North Carolina Area

Weekly review of renewal reports and prioritization to help secure renewal and revenueCustomize power point templates based upon partner’s needsGenerate usage reports for all products; provide follow up/usage stim activities based upon usage analysisProvide outreach to partners on life cycle implementation activities such as introductory phone calls, advising partners about SSO, and sending follow up welcome emails to new partnersProvide support with tracking contract amendments, contract deliverable and due dates, along with renewal status as well as outreach to customer to manage such activities

Jan 2018 - Sep 2018

Customer Acquisitions Manager

Charlotte, North Carolina, United States

May 2021 - Aug 2021

Consumer Sales Coordinator

Charlotte, North Carolina Area

Oversaw Google Fiber sales strategy at all Charlotte apartments/condos Maintained relationships with property management to ensure resident needs are metManaged operations, referral programs and promotional efforts utilized to drive salesDrove quarterly targets to meet annual quotasProvided world class customer support to all Google Fiber subscribers

Jul 2016 - Jan 2018

Event Manager

Charlotte, North Carolina Area

Managed event planning/operations for the Communication Studies Award CeremonyChosen among a pool of candidates- was the first student to operate alone, all prior ceremonies were managed by teams of 8 or more Optimized budgeting effort to host the largest ceremony to date (150+ guests) and eliminated attendance costBooked the venue, catering service and MC’d/hosted the live event for the entire department (2nd largest on campus)Served as liaison between student organization and faculty, ensuring eac has needs met in timeHeld the position for no compensation during the last semester in senior year while also working part-time

Dec 2015 - Aug 2016

Customer Service Representative

Charlotte, North Carolina Area

Maintained customer relations by resolving any and all issues Promoted from cashier to customer service role in less than 90 days of employment, fastest promotion ever at store #476Trained new members of the cashier and customer service teamsResponsible for nightly accounting office duties- counting tills, organizing bills, tracking shrinkAssured that closing duties we completed by front-end staff to the manager’s standards

Nov 2014 - Jul 2016

Marketing Intern

Charlotte, North Carolina

Created first marketing strategy guide for future interns assisting in “Laugh for the Cure” eventFounded “Survivor Sunday” social media campaign, highlighting survivor stories in the Charlotte areaServed as assistant to the Marketing Director (Lynda Anello) through “Race for the Cure” event (largest breast cancer fundraising event in North Carolina)Managed all social media fronts and co-promotional efforts with local partners

Apr 2015 - Dec 2015
Team & coworkers

Colleagues at Zoom

Other employees you can reach at gainsight.com. View company contacts for 719 employees →

1 education record

Shawn Ferrell education

FAQ

Frequently asked questions about Shawn Ferrell

Quick answers generated from the profile data available on this page.

What company does Shawn Ferrell work for?

Shawn Ferrell works for Zoom.

What is Shawn Ferrell's role at Zoom?

Shawn Ferrell is listed as Product Adoption Expert (Virtual Agents, Revenue Accelerator) at Zoom.

Where is Shawn Ferrell based?

Shawn Ferrell is based in Charlotte, North Carolina, United States while working with Zoom.

What companies has Shawn Ferrell worked for?

Shawn Ferrell has worked for Zoom, Gainsight, Discovery Education, Google, and University Of North Carolina At Charlotte.

Who are Shawn Ferrell's colleagues at Zoom?

Shawn Ferrell's colleagues at Zoom include Sachrul Subakti, Debasish Gain, Rahul Tiwari, Abdul Shukoor C K, and Nathan Salmon.

How can I contact Shawn Ferrell?

You can use AeroLeads to view verified contact signals for Shawn Ferrell at Zoom, including work email, phone, and LinkedIn data when available.

What schools did Shawn Ferrell attend?

Shawn Ferrell holds Bachelor Of Arts (B.A.), Communication Studies from University Of North Carolina At Charlotte.

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