Sr. Vice President, Global Customer Experience & Renewals
Current
Aug 2023 - Present
AeroLeads people directory · profile
Shawn White Email & Phone Number
SVP @ Dynatrace | Driving Customer Success Globally
at
Dynatrace
1 work email found
@dynatrace.com
10 phones found area 650, 303, 804, and 781
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
SVP @ Dynatrace | Driving Customer Success Globally
Location
San Mateo, California, United States
Company size
Who is Shawn White? Overview
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Quick answer
Shawn White is listed as SVP @ Dynatrace | Driving Customer Success Globally at Dynatrace, a with 1 employees, based in San Mateo, California, United States. AeroLeads shows a work email signal at dynatrace.com, phone signal with area code 650, 303, 804, 781, and a matched LinkedIn profile for Shawn White.
Shawn White previously worked as Sr. Vice President, Global Customer Experience & Renewals at Dynatrace and Vice President, Global Customer Experience at Dynatrace. Shawn White holds Bachelor Of Science, Business Administration, Entrepreneurship/Entrepreneurial Studies from Notre Dame De Namur University.
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Email format at Dynatrace
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{first}.{last}@dynatrace.com
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Profile bio
About Shawn White
As our Sr. VP of Customer Experience & Renewals at Dynatrace, I get the exciting opportunity to lead a global team that's as passionate about technology and the success of our customers as I am. My journey in IT and cloud services spans over 25 years—a path filled with evolving tech, dynamic challenges, and continuous learning.The best part of my role is being able to navigate digital transformation journeys alongside our customers. I'm deeply committed to not just meeting but exceeding their expectations, ensuring they get the most out of our software intelligence platform. But it's not all about numbers and strategies. For me, the heart of our success lies in the culture we cultivate—a team passionate about excellence, collaboration, innovation, and having fun doing so.Beyond my desk at Dynatrace, I find joy in sharing my experiences and insights on customer success, digital transformation, and the transformative power of aligning technology with organizational culture. Whether it's speaking at events or contributing to media discussions, I love connecting with others who share my enthusiasm for tech's potential to unlock new possibilities.At the end of the day, my role is more than leading—it's about inspiring and being inspired by the incredible team around me, the customers we serve, and the ever-changing tech landscape that keeps us on our toes.
Listed skills include Leadership, Strategy, Saas, Cloud Computing, and 42 others.
Current workplace
Shawn White's current company
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Dynatrace
14 roles · 33 years
Shawn White work experience
A career timeline built from the work history available for this profile.
Vice President, Global Customer Experience
Sep 2018 - Aug 2023
Vice President, Digital Experience, Customer Success, & Cloud Operations
Provide executive leadership for Dynatrace's Digital Experience Monitoring (DEM) cloud platform, Customer Success, and Customer Support organizations. This includes its production systems, data center operations, 24/7 Network Operations Center, Customer Success Management (revenue and customer retention) and global technical support teams, as well as helping to drive global adoption of Dynatrace's award-winning online Dynatrace Community.
Feb 2015 - Aug 2018
Executive Vice President, Service Delivery
Provide overall executive leadership and management for Keynote’s global cloud infrastructure, production systems, and data center operations; Keynote's global customer service organization, including its Premium Support business unit; Mobile Device Production manufacturing line supporting its real device test and monitoring business; and the management of Keynote’s commercial property and global office facilities. Provide industry leadership and analysis of major online events and their impact on mobile and Internet service availability and performance, as well the impact of emerging technologies, trends, and public policy on overall Internet to the public media.
Nov 2013 - Feb 2015
Vice President, Operations
Feb 2011 - Oct 2013
Sr. Director, External Operations
Oversee Keynote Systems' global operations of its growing performance measurement network--containing more than 10,000 servers and devices, spanning over 200 physical locations within 30 countries--and its 24x7x365 Network Operations Center. Design custom solutions that help customers understand and manage their end-user online experience. Provide input into the Keynote's product architecture, direction, and strategy for emerging Web 2.0, Mobile Internet, and Last-Mile technology services. Provide media input and analysis of Internet performance outages and events and the impact of emerging technologies, trends, and public policy on overall Internet performance.
Jul 2009 - Jan 2011
Director, External Operations
2004 - Jul 2009
Manager, Logistics & Product Implementation
Provided the overall leadership and management of building and scaling Keynote’s global web performance measurement network. Managed 100+ vendor relationships worldwide and built Keynote’s Logistics and Product Implementation Team.
2000 - 2004
~4 yrs
Technical Product Implementation Manager
Responsible for the management of 1,000+ servers and 200+ network devices, assuring and maintaining 99.9% availability for services located at 120 locations worldwide. Assured the accuracy and quality of Keynote’s 10 million measurement data points collected per day from its global measurement network.
1999 - 2000
~1 yr
Team Lead, Technical Support
Led and assisted in building a team of technical professionals to scale Keynote’s Technical Support organization. Responsible for ensuring and maintaining customer satisfaction through resolving customer concerns and assisting customers in isolating web performance bottlenecks—ranging from the web servers, applications, and their backend to the network and Internet between customers and their users.
1998 - 1999
~1 yr
Technical Support Engineer / Sales Engineer
Keynote’s first customer-facing customer support representative, responsible for establishing support procedures, protocols, documentation, and troubleshooting guidelines. As a relatively small start-up, responsibilities included both post and pre-sales support and involvement; oftentimes, being involved very early in the sales process.
1997 - 1998
~1 yr
Systems Administrator / Network Operations Specialist
Tasked with building and maintaining Keynote’s internal and external systems and network infrastructure, including print and file services, intranet, email, and building the world’s first distributed SaaS-based, web performance measurement network.
1995 - 1997
~2 yrs
Program Instructor
Jun 1996 - Jun 2001
Regional Sales Consultant
California Image & Imagination
1994 - 1995
~1 yr
Team & coworkers
Colleagues at Dynatrace
Other employees you can reach at dynatrace.com. View company contacts for 1 employees →
FM
Farrah Molina
Colleague at DynatraceVienna, Austria
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MC
Mike Ciampa
Colleague at DynatraceNatick, Massachusetts, United States
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BS
Benjamin Steinbauer
Colleague at DynatraceLinz, Upper Austria, Austria
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KP
Klaus Prückl
Colleague at DynatraceFreistadt, Upper Austria, Austria
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LS
Lukas Sinitsch
Colleague at DynatraceGraz, Styria, Austria
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RW
Russel Wilkinson
Colleague at DynatraceMemphis, Tennessee, United States
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DB
Daniel Braaf
Colleague at DynatraceLas Vegas, Nevada, United States
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KS
Kirk Sievers
Colleague at DynatraceAnnapolis, Maryland, United States
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MN
Martin Nirtl
Colleague at DynatraceAustria
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BD
Ben Davidson
Colleague at DynatraceWindsor, Ontario, Canada
View →
Farrah Molina
Colleague at DynatraceVienna, Austria
View →
MC
Mike Ciampa
Colleague at DynatraceNatick, Massachusetts, United States
View →
BS
Benjamin Steinbauer
Colleague at DynatraceLinz, Upper Austria, Austria
View →
KP
Klaus Prückl
Colleague at DynatraceFreistadt, Upper Austria, Austria
View →
LS
Lukas Sinitsch
Colleague at DynatraceGraz, Styria, Austria
View →
RW
Russel Wilkinson
Colleague at DynatraceMemphis, Tennessee, United States
View →
DB
Daniel Braaf
Colleague at DynatraceLas Vegas, Nevada, United States
View →
KS
Kirk Sievers
Colleague at DynatraceAnnapolis, Maryland, United States
View →
MN
Martin Nirtl
Colleague at DynatraceAustria
View →
BD
Ben Davidson
Colleague at DynatraceWindsor, Ontario, Canada
View →
2 education records
Shawn White education
Bachelor Of Science, Business Administration, Entrepreneurship/Entrepreneurial Studies
Notre Dame De Namur University
Church Leadership, Theology/Religious Studies
Bethany University
FAQ
Frequently asked questions about Shawn White
Quick answers generated from the profile data available on this page.
What company does Shawn White work for?
Shawn White works for Dynatrace.
What is Shawn White's role at Dynatrace?
Shawn White is listed as SVP @ Dynatrace | Driving Customer Success Globally at Dynatrace.
What is Shawn White's email address?
AeroLeads has found 1 work email signal at @dynatrace.com for Shawn White at Dynatrace.
What is Shawn White's phone number?
AeroLeads has found 10 phone signal(s) with area code 650, 303, 804, 781 for Shawn White at Dynatrace.
Where is Shawn White based?
Shawn White is based in San Mateo, California, United States while working with Dynatrace.
What companies has Shawn White worked for?
Shawn White has worked for Dynatrace, Keynote Systems, United Spirit Association, and California Image & Imagination.
Who are Shawn White's colleagues at Dynatrace?
Shawn White's colleagues at Dynatrace include Farrah Molina, Mike Ciampa, Benjamin Steinbauer, Klaus Prückl, and Lukas Sinitsch.
How can I contact Shawn White?
You can use AeroLeads to view verified contact signals for Shawn White at Dynatrace, including work email, phone, and LinkedIn data when available.
What schools did Shawn White attend?
Shawn White holds Bachelor Of Science, Business Administration, Entrepreneurship/Entrepreneurial Studies from Notre Dame De Namur University.
What skills is Shawn White known for?
Shawn White is listed with skills including Leadership, Strategy, Saas, Cloud Computing, Start Ups, Management, Program Management, and Data Center.
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