Operations professional with more than ten years of experience across different industries. Driven by curiosity and motivation to deliver exceptional customer service while improving an organization's operations efficiency/effectiveness. • Lead multiple teams to uninstall or upgrade software components on more than 93,000 servers supporting infrastructure critical to banking operations. • Lead annual regulatory reporting efforts for Regulated Futures Contracts (RFCs), Contract for Differences (CFDs), and Real Estate Investment Trusts.• Managed operations initiatives to reconcile more than 200,000 transactions, totaling over $5,000,000 in adjustments/corrections to withholding and various other complex tax problems, ensuring client satisfaction and retention.I am passionate about change, growth, and being a part of organizations that are consistently evolving.