Tracy Shaw Email & Phone Number

Detroit, Mi, Us

Wixom, Michigan

Bloomfield Hills, Mi

Provided administrative and organizational support to the President/Owner. Position required maintaining the highest level of confidentiality and ensuring deadlines are met.• First point of contact for clients with warranty concerns. Assisted warranty department by initiating repair orders and generating reports necessary to ensure work was completed in a timely manner.• Trained and mentored office support staff. Developed and maintained administrative procedure manuals.• Created and maintained all social media sites as well as updated the company’s website and blog.• Assisted the sales and design departments by preparing construction and remodeling agreements, preparing required building permits and processing construction change orders.

Garden City, Mi

Provided administrative support to two insurance agents by preparing estimates and initiating new business applications for all lines of insurance.• Utilized product knowledge to explain policy coverage and products to clients.• Investigated client inquiries such as billing questions.• Initiated client accident claims and prepared claims checks.