Shay Mains Email & Phone Number

Verona, Wisconsin

- Led inpatient physician and retail pharmacy teams through healthcare IT implementation projects; coordinate physician, retail pharmacy, and IT resources; and develop new operational and in-system workflows to enhance patient care.- Collaborated with, regularly presented project updates to, and provided dedicated operational and technical support to C-level executives and senior leadership for ongoing Epic implementations.- Directly managed specialized inpatient physician and retail pharmacy IT teams ranging from 5-14 people with each healthcare system, and supervise five direct reports at Epic, including formalized quarterly performance reviews. - Responsible for oversight and performance of multiple healthcare IT application add-on implementations for multiple teams, including specialty pharmacy, financial assistance, and bone marrow transplant software.- Developed, maintained, and provided oversight of all implementation divisionwide onboarding materials required for all new hires, including providing regular update presentations to Epic implementation executive team and all implementation team leaders.- Primary point person for all implementation new hires completing one year onboarding and training requirements.

-Developed and presented regular STEM and STEAM programs for elementary students and families-Developed and established bi-weekly youth homework assistance volunteer program -Covered service desk regularly, answering patron questions (ranging from general directional to complex reference), monitoring and enforcing library behavioral standards, and assisting patrons and co-workers in computer- and technological-related questions-Worked as part of a team to organize and run department-wide short-term and long-term programs

-Assisted patrons in finding specific materials and general topic materials -Discharged, reshelved, and organized material

-Developed and taught ACT/SAT English preparation classes for up to 20 students, January 2016 - December 2017 -Aided Chinese and Korean middle and high school exchange students in completing homework and adjusting to American culture

-Effectively communicated and established good relationships with both new customers and regular customers-Worked as part of a team in a small space and fast-paced environment -Developed recipes and procedures used by entire staff and assisted in training new staff members

Oshkosh, Wisconsin Area

-Researched and acquired suppliers, determined estimated necessary inventory, and implemented inventory procedures for juice bar-Wrote majority of business plan for juice bar, with exception of financial documents and forecasts-Wrote employee job descriptions and employee handbook for juice bar

-Set up produce displays, sold produce, and took down displays at several locations throughout the year-Thrived in a fast-paced environment, selling and restocking produce while effectively communicating with customers and co-workers-Managed farm stand and co-workers when employer was not present

-Observed human resource, accounting, and risk management departments in a variety of areas. -Rewrote job description templates and worked with templates.