Shay Nelson Email and Phone Number

Exhibited excellent customer service in order to ensure a positive customer experienceEffectively and efficiently supervising and directing all functions of the front endManaged store operations and associates to maximize sales and profitabilityActively interviewed, hired, and terminated associates, in addition to identifying those who display leadership qualities for promotionsEnsured that employee files are accurate and updatedEnsured that all new hires are onboarded, trained and assimilated properlyAssisted with maintaining and surpassing safety and compliance goalsCreated a new schedule every week to have coverage for all shifts while remaining under the labor budget

Office Manager with extensive experience in managing operations, training and developing staff, and ensuring compliance with safety standards. Demonstrates strong leadership, communication, and delegation skills, consistently fostering a cohesive team environment. Adept at maximizing efficiency and maintaining meticulous records, contributing to overall organizational success. Streamlined front-end operations, maximizing sales and profitability while maintaining exceptional customer service standards and fostering team development. Orchestrated weekly schedules, balancing staff coverage and labor budget constraints, while nurturing a cohesive team environment through celebrations. Implemented data-driven hiring and training processes, ensuring proper onboarding and identifying high-potential employees for leadership roles. Maintained meticulous employee records and front-end supply inventory, contributing to smooth operations and compliance with safety standards. Cultivated a customer-centric culture, driving positive experiences and fostering long-term loyalty through innovative service strategies. Managed hiring and termination processes, ensuring smooth onboarding and compliance. Resolved patient concerns promptly, maintaining high levels of patient satisfaction. Conducted staff meetings and office inspections, ensuring confidentiality and compliance. Processed invoices and managed inventory, optimizing supply chain and reducing costs. Led comprehensive staff management, including training, hiring, and performance evaluations for 40+ team members, ensuring operational excellence and compliance. Optimized office operations, streamlining processes and reducing overhead costs while maintaining high-quality patient care and staff satisfaction. Fostered a cohesive team environment, facilitating effective communication and cooperation among 40+ staff members to enhance overall productivity.