Shay Williams Email & Phone Number

• Diversity & Inclusion Strategy: Drove an inclusive environment for 450+ soldiers by leading weekly advisory sessions, conflict resolution, and EO training, elevating unit morale and cohesion across Task Force West.• High-Impact Recognition: Received commendations from brigade leadership for setting the standard in EO processes, showcasing an impartial approach to complex and sensitive issues.• Conflict Resolution Leadership: Proactively managed 40+ formal EO reports and conducted 78 sensing sessions, addressing climate concerns and ensuring issues were resolved efficiently and effectively.• Mediation Expertise: Successfully mediated 11 conflicts, fostering trust and a supportive culture that minimized grievance escalation and strengthened unit cohesion.• Training Program Development: Created and led 12 EO training sessions on critical topics such as microaggressions and effective communication, reducing discrimination incidents and increasing awareness among soldiers.• Risk & Compliance Oversight: Ensured full compliance with safety and risk protocols, managing the security of sensitive equipment and reinforcing accountability during deployments and daily operations.

• Program Management Excellence: Spearheaded deployment and maintenance of Army communication systems, driving alignment with strategic goals and enhancing operational efficiency.• IT Operations Management: Led tier-one IT help desk support for 300+ devices, implementing process improvements to optimize coordination between U.S. service members and federal agencies.• Asset Management & Compliance: Oversaw accountability for 49 laptops, 23 phones, and $157,000+ in communication assets, conducting audits to maintain 100% compliance with security standards.• Enhanced Tactical Operations: Oversaw Tactical Operations Center (TOC) coverage, supporting 450+ soldiers by ensuring timely and accurate reporting to Brigade command.• Cybersecurity Certification Initiative: Led CompTIA Security+ certification for the section, bolstering cybersecurity protocols and enabling access to mission-critical systems.• Organizational Inclusivity Champion: Conducted 100+ on-site visits, strengthening control programs across four companies and regularly updating senior leadership on inclusivity and operational metrics.• Secure Access Implementation: Established 107 NIPR accounts, streamlining secure access and enhancing communication efficiency for the battalion.• Process Optimization through SharePoint: Developed and implemented an S6 SharePoint help desk system, improving response times and optimizing workload distribution.• EO & Suicide Intervention Leadership: Facilitated 39 EO interactions, mentoring leadership on policy adherence to create an inclusive and supportive work environment.

United States

• Inventory Process Optimization: Standardized inventory management practices, reducing discrepancies by 50% and improving project delivery performance with suppliers by 40%.• Supply Chain Risk Management: Enhanced team productivity by 20% through proactive risk mitigation and strategic problem-solving within the supply chain.• Cross-Functional Collaboration: Partnered with diverse teams in planning, auditing, and project execution to meet deliverables, align with business goals, and ensure timely completion.• Process Improvement Expertise: Implemented CI tools to identify and address inefficiencies, optimizing stock levels of wholesale products and reducing operational delays.• Quality Control Excellence: Led rigorous inventory audits to ensure adherence to corporate standards, elevating accuracy and enhancing inventory compliance.

• Technical Documentation & Compliance: Developed business process documentation, upholding regulatory standards and ensuring comprehensive quality control for electrical systems.• Security & Operational Risk Mitigation: Conducted assessments that reduced operational security risks by 15% through strategic adjustments to safety protocols.• Team Training & Development: Trained team members on equipment operation and maintenance, resulting in a 25% decrease in system failures and supporting a culture of continuous improvement.• Quality Assurance Leadership: Executed quality control checks and maintained regulatory compliance, consistently meeting product standards.• Operational Security Protocols: Enhanced security practices through targeted forums, influencing better adherence to operational standards and reducing risks.

Associate Of Science - As, Electronic Engineering Technology

Bachelor Of Science - Bs, Electronic Engineering Technology