Deputy Manager - It
CurrentAdministration of Service CRM, HRMS and IVR & Cloud Calling Software.• Testing and Debugging of the softwares, and reporting any issue or bug to the software developer and perform the subsequent follow up until the issue is fixed.• Implementation of new features to the softwares to increase functionality and productivity.• Identifying the area in the organisation where a software automation could increase productivity and save time and money.• Searching for vendors whose software match the company’s requirement and also stays within the budget.• Providing training, support and clarifications to all users of CRM and HRMS.