Shay Smith Email & Phone Number

I’ve spent over 13 years helping clients operate more effectively and make better decisions. At NWC, I've led development of the Holistic Maturity Model™ to help businesses jump-start their strategic planning efforts and address gaps in operational effectiveness. Ready to navigate your biggest hurdles for growth?In today's ultra-competitive markets, organizations must have a clear understanding of their differentiating capabilities to capitalize on opportunity. To be prepared for growth, we must design the organization so competencies, the intersection of people and process, can scale to maintain and enhance that differentiation.How is your organization optimizing competencies? How could your culture empower people to innovate for growth? How could you leverage understanding of internal and external customer experiences to engage individuals in the brand and culture, nurture relationships, and reduce attrition? How could all of this contribute to reducing costs and increasing revenue?While much of my work involves designing business models, physical and digital operating systems, and the experiences of the people who tie it all together, I find the most joy in empowering people to rethink how they approach and solve problems. I'm an advocate for the use of human-centered design to address the toughest business and social challenges. As a lifelong learner, I find conversations based on the questions above fascinating, and I'm constantly studying new concepts in organizational design and testing cutting-edge digital tools to create and deliver strategies to help companies and non-profits make positive impact in the world.Let's connect if you like to solve big problems!

Listed skills include Microsoft Office, Sharepoint, Visio, Requirements Analysis, and 46 others.