Shay H. Email & Phone Number

Sydney, Nsw, Au

Melbourne, Victoria, Au

Reengaged to support a major strategic pivot in the business’ model to Curated Travel Marketplace, I have led an end-to-end transformation of the organisation’s backbone and front-end technology, rapidly scaling organisational infrastructure and the team to deliver the new marketplace strategy. Key milestones include delivering 4x scale in the product team and 3x growth post Pandemic, underpinned by a product strategy with a clear mission, defined customer experience, flywheel and conversion funnel and importantly a fully aligned organisational structure for prioritised execution. Together with my team and colleagues, I have pivoted how the business thinks and operates, facilitating transformation by engaging and inspiring teams in reimagining online CX and design elements on a completely different scale. I have also introduced ML and AI to drive substantial incremental growth, driving development of a recommendations engine to provide customers with relevant recommendations based on current behaviour and past purchases.

Seattle, Wa, Us

Appointed to resolve a multi-layered marketplace selection gap issue, I pioneered an innovative tech solution (Curated Compliance Marketplace) that is not only poised to close the selection parity gap with the US but also unlock a billion-dollar gross margin uplift. It has also provided a globally relevant solution with significant competitive benefits that is currently being rolled out to markets with similar multijurisdictional compliance challenges. This journey was made possible through the rapid stand-up and focused, inspiring leadership of a 70+ multidisciplinary, globally located, teams and intensive engagement across the seller ecosystem and Amazon organisation.

Melbourne, Victoria, Au

Briefed with leading the transformation of Luxury Escapes’ main B2C online travel and e-commerce platforms, I have built product capability and capacity from the ground up, diversifying the business’ offerings and facilitating sustainable, profitable growth. As a member of the executive team, I am responsible for multi-year business planning and execution and lead ongoing initiatives to improve both the customer and user experience. Driving a forward-thinking mindset, I lead a high performing team in the development and execution of the product roadmap, engaging business stakeholders, customers and partners to keep a finger on the changing pulse of the market, ensuring the business, and its products, stays ahead of the curve.• Established a best-in-class, forward-thinking product management team to protect future performance;• Designed and built a new platform in just 12 months, facilitating a period of rapid growth;• Launched the new Luxury Escapes mobile app and delivered a 93% rise in monthly active users;• Improved marketing email open rates by 17.1% and click through rate by 18.02%, through implementation of a new marketing automation and personalisation strategy;• Achieved the highest eNPS score across the organisation, building and nurturing a fully committed and high-performing team.

The Rocks, New South Wales, Au

In this start-up role, I led the development of the ‘Click & Collect’ product from concept to commercialisation, building a new revenue stream from company Parcel Point’s existing technology capability. To accommodate a diverse range of clients looking to create an omnichannel experience, I defined and built the product roadmap while working in partnership with a brand agency to identify company value and create a cohesive vision for both the team and market. In addition, I led all business development, customer engagement and go-to-market strategies, leasing with client-side CEOs, CMOs, Digital heads, CIOs and CTOs to support the sales and manage the implementation process.• Established Fluent Commerce from the ground-up and tripled income in less than a year, with its original tech and branding still in use today;• Launched a line of products built specifically for the needs of the market, securing key client accounts with Woolworths, Brand Bank and Farmers NZ;• Delivered multiple product implementation on time and budget, adopting a flexible approach to navigate complex stakeholder ecosystems and support clients through transformations.

This role marked my first exposure to Fintech, leveraging Jivy Group (role below) technology to create a trading product and identify key geographic markets worldwide to launch and deliver a rapid growth trajectory. As VP of Business Development, I led the development and execution of the product strategy and roadmap, working in partnership with sales and marketing teams to adjust and evolve the product in line with market needs. In addition, as co-founder of the company, I held full P&L responsibility, building and regularly reviewing the budget to meet commercial milestones, Board and investor expectations. My leadership remit included 15 professionals across engineering and product teams.• Scaled a multimillion-dollar revenue stream over 4 years, building a compelling USP and point of difference to secure strong customer engagement in a competitive market;• Defined a product roadmap ahead of the curve to expand the business into Japan, Australia, SE Asia, China, the UK and Russia;• Increased trading volume by 300% through innovative UX and UI, with the product winning several awards including the best trading platform in Japan at the Forex Magnates Tokyo Summit in 2013;• Spoke at conferences and roadshows as the face of MarketsPulse.

Chişinău, Chișinău, Md

Following a 5-year tenure as a developer and a tech lead in the Israeli Defence Force, I began my commercial career in an entrepreneurial role, building and commercialising a B2B trivia games product to meet market needs. With full P&L responsibility, I worked with the executive team to develop a product roadmap and budget, overseeing all strategic management activities to ensure the product could deliver on revenue and profitability targets. Building a team and leading the full employee cycle, I created a solutions-focused, collaborative culture with the right balance of professional skills to deliver on commercial objectives.• Built and scaled a commercially sustainable product with paying clients across multiple geographic markets in just 3 years;• Positioned the business for growth, with the underlying platform product able to diversify and expand into other areas, setting the scene for the launch of successful FinTech business, MarketsPulse (above);• Delivered robust project management throughout product implementations, ensuring on time and budget delivery.

Tel Aviv, Il

A foundation that has shaped my approach to both product development and leadership, I began my service with the Israeli Defence Forces as a Full-Stack Developer (VB, C#.NET, SQL, XML) creating features for a Command & Control Geographic System (GIS) designed to protect civilians during times of emergency. I later progressed to lead a team of 16 developers and QA engineers in the build of key operating systems through analysis, development and deployment processes, pioneering intuitive UX and driving major shifts in approach. • Revolutionised UX of a key IDF system accessed by reserve-force soldiers during situations of emergency, simplifying model to review current status and share info via process oriented UX and colour-coded reports;• Received the Unit Award for Outstanding Contribution.

Executive Program For Growing Companies

Master Of Business Administration (M.B.A.), Business Administration, Management And Operations

Master Of Science (M.Sc.), Mathematics

Bachelor Of Science (B.Sc.), Mathematics And Computer Science

French Language And Literature