Chris Neill Email & Phone Number

Sydney, New South Wales, Australia

Sydney

Partnerships and Contracting Managers assist in developing Luxury Escapes as a strong and trusted brand whilst generating as many exciting and appealing partner campaigns as possible.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

In my role as NSW/ACT Product Leader, my purpose was to develop and execute the State’s Sales, Product and Marketing plan, whilst complimenting and optimising the National Flight Centre Brand product and sales strategies. Clear communication, confident decision making, strong relationship management, and robust commercial acumen were required of me to effectively disseminate National, State and localised srategies to all NSW based stakeholders, including my team of 18 Product Managers, some 1500 retail travel consultants, marketing, and regional Sales Leaders.Key responsibilities:• Conduct competitor product analysis and market analysis to ensure we have appropriate product to meet the market, and also work with Pricing team on pricing analysis• Develop and manage seasonal product and promotional product calendar to differentiate from competitors’ offerings• Develop relationships internally with product teams and externally with suppliers, to ensure positive working relationships, streamline processes and increase speed to market• Identify key strategic partners to invest in co-op funding and any other sponsorship, including staff conferences, marketing campaigns, and retail incentives.• Expo brand product and event delivery, including three major Travel Expo's annually held at the Dome in Sydney Olympic Park.• Work with Area Sales Managers to merchandise retail more effectively with what’s happening in the market, considering seasonality and ranges• Strong understanding of profitable product growth and how to maximise company earn in relation to supplier contracts

Sydney

The purpose of the FCTG NSW Product Team was to grow sales, increase the expertise of retail travel consultants, and ensure our customers were delivered amazing travel experiences.As the Operations Leader of the Product Team, I was able to develop and mentor a team of 16 high functioning individuals, helping them hit goals through clear expectations, collaborative and timely feedback, high quality communication, and creating a culture of discipline.My primary responsibility in this role was to co-ordinate the team of 16 Product Managers across NSW/ACT to deliver proactive training to the approximately 1500 retail travel consultants via a range of touch points, including on-site/in store training, in Sales Leader meetings, at conferences, in new-recruit/novice training sessions, and reactive training and troubleshooting through inbound calls and chats from retail agents. This inbound service was operated by my team 7 days a week, so my organisational strength and ability to balance priorities in a fast paced environment were key to our success. All of this training content was written and delivered by my team in line with the Flight Centre Brand Product Strategy, taking into account multiple stakeholders, competing priorities, selling seasons, and different levels of consultant expertise.This role reported into the NSW/ACT Product Leader, which I was promoted into when the opportunity arose.

Sydney, New South Wales, Australia

In this role, I was responsible for the creation of a new team within the Product division of FCTG, the purpose of which was to increase conversion and margin of retail air sales. We were able to achieve double digit percentage growth in sales across NSW/ACT in our first year, by establishing this new team as a help-desk style "call an expert" conversion tool at point of sale.To ensure the success of this team, I created and implemented a clear communication plan to multiple stakeholders within the business, recruited high quality team members, created a strong and ongoing culture of discipline and irreverence, and set and maintained customer service standards and KPI's.I remained in this role until I was promoted to the role of Product Operations Leader.

Sydney, New South Wales, Australia

Overview: In this role I supported retail sales consultants as a member of the internal call centre style Product Team, where our purpose was to increase sales conversion, and mitigate commercial and customer experience risk.Key Responsibilities:• Supporting the team leader to communicate and implement the NSW/ACT Productplan.• Consistently deliver quality customer service and satisfaction through inbound customer calls and retail consultant training.• Implementation and adherence to daily, weekly and monthly systems• Maintained and cultivated business relationships with airlines, tour operators and third-party services• Identified new market opportunities and managed risks• Achievement of Team KPI's• Work closely with aligned Area Sales Leader to identify opportunitiesand deliver strategies to maximize Area profit from those opportunities. • Assisting team leader with developing and maintaining the spirit and culture of theProduct team

Sydney, New South Wales, Australia

As a travel consultant within FCTG, my role was a deliver amazing travel experiences to my customers while meeting and exceeding monthly sales targets, which I consistently did throughout my time in that role.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

Certificate Iii, Tourism