Shagufta Khan Email & Phone Number

Colorado Springs, Colorado, United States

-Analyzing systems and enhancing experiences -Troubleshooting specialist -Product support

Colorado Springs, Colorado, United States

-Learning processes and procedures to enhance system experience -Contributor on system integration projects-Wrote and published system requirements -Cross-functional training between troubleshooting, Atlas and Slack teams -Collaborator with P&T teams on multiple projects

Colorado Springs, Colorado Area

-Receive and relay customer pain points to create change in processes to increase customer satisfaction -Provide solutions for employee professional and personal growth through site initiatives including tuition reimbursement, leadership training, and other development programs. -Team of Experts member providing Un-Carrier solutions for the West LA market

Concord, Ca

Coordinated all staffing, logistics and vendor contracting for the following events: SuperBowl - Super Bowl Host Committee Salesforce - DreamForce Convention ('16-'18), Oracle - Open World Convention ('16-'18)Outside Lands - Music Festival ('15-'18)PRIDE Parade & Festival - San Francisco & Oakland ('16-'18)Human Resources: expert in California and Federal labor laws, hiring and on-boarding new employees, compliance, payroll, and employee development. Legal: Write contracts, establish terms of engagement between Admiral Security and its partners and vendors, pursue legal actions against companies in violation of contract. Training : Create training documents for internal staff and staffing vendors, track growth and assess areas of opportunity, on-site training for security and administrative personnel. Event Coordinator : internal command center set up and management, staffing, quality control, time sheets, budget and invoice reconciliation.

Oakland, Ca

Recruited executive, senior level and entry level personnel for clients including Tesla. Successfully placed qualified candidates in positions that provided satisfaction to our client and recruits. Employee development : interviewed, coached and directed employees into positions that allowed them to flourish. Event coordination : Coordinated hiring events with hundreds of applicants.Business development: Marketing our staffing services to potential clients, drafting and finalizing contracts, and maintaining positive client relations. Promoted from Junior Recruiter position within 3 months of employment.

Los Angeles, Ca

Processed employee documents in order to increase CA-EZ and WOTC tax credits to our clients. Established and maintained multiple vendor partnerships including Kohl's and Dollar Tree locations.Completed overflow and project work for multiple departments on an ad-hoc basis in addition to performing call center and operational duties. Skilled in data entry, call center, document processing, document review, and Laserfiche.

Opened new Sprint by Wireless Lifestyle locations throughout California, Staffed stores, On-Boarded and terminated employees, Merchandised, Networked stores to connect company server to various ISPs, Software installation, Employee development, Marketing, Travel, Expense reports, Store assessment throughout development and after opening.

Elk Grove, Ca

Navigated and resolved all customer concerns in accordance with company policies while maintaining customer satisfaction and promoting a positive experience. Investigated customer inquiries and complaints in a timely and empathetic manner. Provided exemplary customer service by catering electronic solutions for in-store and in-home clientele.

Bachelor Of Arts (Ba), Communication And Media Studies

BA Communications

General Studies

Activities and Societies: Sports Editor at CRC Connection Student Newspaper General Education

High School Diploma

Activities and Societies: DECA, Yearbook, Diversity Club, Varsity boy's basketball manager.