AeroLeads people directory · profile
Shayla Bond Email & Phone Number
Vice President, Global Support
at
Everbridge
1 work email found
@infiniteblue.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President, Global Support
Location
Columbia, Pennsylvania, United States
Company size
Who is Shayla Bond? Overview
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Quick answer
Shayla Bond is listed as Vice President, Global Support at Everbridge, a with 1562 employees, based in Columbia, Pennsylvania, United States. AeroLeads shows a work email signal at infiniteblue.com and a matched LinkedIn profile for Shayla Bond.
Shayla Bond previously worked as Vice President, Infinite Blue Account Management and Support at Everbridge and Vice President of Customer Experience at Infinite Blue. Shayla Bond studied at Penn Manor High School.
Company email context
Email format at Everbridge
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{first}.{last}@infiniteblue.com
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AeroLeads found 1 current-domain work email signal for Shayla Bond. Compare company email patterns before reaching out.
Profile bio
About Shayla Bond
A dynamic leader with a demonstrable history of driving customer success in the Enterprise Resilience space. With a rich background in overseeing all customer-facing functions, I specialize in offering strategic guidance to streamline processes and boost operational efficiency. My strengths include cultivating cross-team collaboration, increasing adoption rates, ensuring long-term customer retention, and elevating overall satisfaction throughout the customer journey. I am deeply committed to team growth, process optimization, and scaling efforts, consistently aiming to elevate the customer experience and propel business achievements through customer-centric approaches.
Listed skills include Disaster Recovery, Troubleshooting, Customer Service, Technical Support, and 23 others.
Current workplace
Shayla Bond's current company
Company context helps verify the profile and gives searchers a useful next step.
Everbridge
12 roles
Shayla Bond work experience
A career timeline built from the work history available for this profile.
Vice President, Infinite Blue Account Management And Support
Vice President Of Customer Experience
Lead and oversee all customer-facing functions, ensuring the delivery of exceptional service and driving customer success within the Enterprise Resilience industry. With strategic vision and operational excellence, I provide leadership to four key teams:Professional Services: Responsible for software implementation and client project work, ensuring seamless execution and successful outcomes.Customer Relationships: Spearheads renewals, expansions, and overall relationship management, driving retention and satisfaction through proactive engagement and quarterly business reviews.Support: Manages technical support operations, streamlining issue resolution processes to deliver prompt and effective solutions.Enablement and Operations: Develops customer-facing enablement content and serves as an internal specialist supporting customer experience and sales teams. Additionally, leads operations including documentation, process optimization, and administrative tasks to support renewal and expansion processes.As a member of the senior leadership team, I provide strategic direction for all customer functions, aligning with company goals to drive adoption, retention, and satisfaction.
Aug 2023 - Sep 2024
Director Of Customer Experience
Sep 2021 - Aug 2023
Manager, Professional Services
Aug 2020 - Sep 2021
Senior Manager, Solution Design
Apr 2019 - Aug 2020
Solution Consultant
As a Solution Consultant, I am well versed in understanding Programmatic objectives through a discovery process and providing Professional Services and Consulting through needs analysis and solution selling.
Apr 2018 - Apr 2019
Senior Implementation Consultant
Manage the implementation or service solution from start to finish including: working with internal teams to stand up the database, working with the customer team regularly to achieve the statement of work objectives, trouble shooting any issues as they arise, training both administrators and end users on how to use the tool from their respective view, and managing a project planCollaborate with organizations to help find which of the various Professional Services options are best for their specific needsProvide Customer Onsite training and consultation on their Sungard AS - BC/DR Program
Nov 2016 - Apr 2018
Implementation Consultant
Implement customers of all sizes and industries on Sungard AS' suite of Business Continuity Software productsCollaborate with customers on industry standards, regulations, and specific business needs to understand their Program idealsCustomize our software to provide an output that dictates logical and actionable Business RecoveryConduct Live, Virtual, and Custom training classes for customersSpecial Project: Transition OutreachAssisted in creation of database set up for specific customer groupContacted and facilitated their transition to a new toolProvided training to both administrators and end users
Jan 2015 - Nov 2016
Client Application Support Specialist
Provided technical support to customers regarding the function and usage of software products via telephone, email, and/or Internet Responded to ACD phone calls and maintained call statisticsMonitored the e-mail queue throughout the day & maintained e-mail statisticsIdentified root causes and suggested work-arounds where applicableOpened/Escalated problems as appropriate to engage and partner with other teamsDocumented all customer interactions in the Support Call Tracking Database including the details of problems reported, research and testing of issues reportedParticipated in departmental process/procedures developmentContributed content for Internal and Customer Facing knowledge basesMaintained technical expertise and required industry certifications to stay current with new and emerging software technologies Managed several special projects as part of this team including re branding, Sprint Review video content, and Transition Outreach
Aug 2013 - Jan 2015
Assistant Manager
Acted Banking Center Manager in Q1 during BCM absenceLead and manage team to success in salesCoach and develop talent to exceed and pursue goalsMotivate and challenge team to strive for growth and excellence in all areas of businessAdapt to chameleon role in order to contribute wherever needed
Aug 2011 - Aug 2013
Owner
Corsha Technology
Jan 2010 - Jun 2011
Team & coworkers
Colleagues at Everbridge
Other employees you can reach at everbridge.com. View company contacts for 1562 employees →
GS
Grant Schlosser
Colleague at EverbridgeSt Paul, Minnesota, United States
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EH
Eric Hankins
Colleague at EverbridgeFrederick, Maryland, United States
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MW
Matthew Wellde
Colleague at EverbridgeWashington Dc-Baltimore Area, United States
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EC
Emma C.
Colleague at EverbridgeBrentwood, England, United Kingdom
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MM
Marco Martines
Colleague at EverbridgeGreater Boston, United States
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KB
Kellie Burke
Colleague at EverbridgeChicago, Illinois, United States
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HR
Hannah Real
Colleague at EverbridgeUnited Kingdom
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AM
Andrew Morrison
Colleague at EverbridgeMidlothian, Virginia, United States
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DS
Duncan Scott
Colleague at EverbridgeSan Diego, California, United States
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MF
Matthias Fleischer
Colleague at EverbridgeGreater Munich Metropolitan Area, Germany
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Grant Schlosser
Colleague at EverbridgeSt Paul, Minnesota, United States
View →
EH
Eric Hankins
Colleague at EverbridgeFrederick, Maryland, United States
View →
MW
Matthew Wellde
Colleague at EverbridgeWashington Dc-Baltimore Area, United States
View →
EC
Emma C.
Colleague at EverbridgeBrentwood, England, United Kingdom
View →
MM
Marco Martines
Colleague at EverbridgeGreater Boston, United States
View →
KB
Kellie Burke
Colleague at EverbridgeChicago, Illinois, United States
View →
HR
Hannah Real
Colleague at EverbridgeUnited Kingdom
View →
AM
Andrew Morrison
Colleague at EverbridgeMidlothian, Virginia, United States
View →
DS
Duncan Scott
Colleague at EverbridgeSan Diego, California, United States
View →
MF
Matthias Fleischer
Colleague at EverbridgeGreater Munich Metropolitan Area, Germany
View →
1 education record
Shayla Bond education
-
Penn Manor High School
FAQ
Frequently asked questions about Shayla Bond
Quick answers generated from the profile data available on this page.
What company does Shayla Bond work for?
Shayla Bond works for Everbridge.
What is Shayla Bond's role at Everbridge?
Shayla Bond is listed as Vice President, Global Support at Everbridge.
What is Shayla Bond's email address?
AeroLeads has found 1 work email signal at @infiniteblue.com for Shayla Bond at Everbridge.
Where is Shayla Bond based?
Shayla Bond is based in Columbia, Pennsylvania, United States while working with Everbridge.
What companies has Shayla Bond worked for?
Shayla Bond has worked for Everbridge, Infinite Blue, Caliper, Assurance Software Inc., and Bank Of America.
Who are Shayla Bond's colleagues at Everbridge?
Shayla Bond's colleagues at Everbridge include Grant Schlosser, Eric Hankins, Matthew Wellde, Emma C., and Marco Martines.
How can I contact Shayla Bond?
You can use AeroLeads to view verified contact signals for Shayla Bond at Everbridge, including work email, phone, and LinkedIn data when available.
What schools did Shayla Bond attend?
Shayla Bond studied at Penn Manor High School.
What skills is Shayla Bond known for?
Shayla Bond is listed with skills including Disaster Recovery, Troubleshooting, Customer Service, Technical Support, Program Management, Incident Management, Software As A Service, and Customer Satisfaction.
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