Shayla T. Email & Phone Number

Georgia

• Collaborated with customers to troubleshoot servers and network problems, ensuring network functionality.
• Deployed and maintained software, improving system performance.
• Set up VPN connections for seamless access to the company network.
• Conducted desktop troubleshooting and resolved issues via remote access.
• Utilized SQL for data management and ensured solution effectiveness.
• Liaised with external vendors such as Dell to resolve hardware problems, improving communication and satisfaction.

Newnan, Georgia, United States

• Provide support to Pool Professionals and Pool Owners for inquiries surrounding troubleshooting, installation, warranty processes and other CMP programs.
• Review and authorize warranty service work to be performed by independent service companies.
• Support RMA and Credit process to ensure products are returned and customers receive replacement product, as necessary.
• Attend technical training classes to enhance troubleshooting skills
• Maintain necessary documentation on tech service calls.
• Work with other team members to help achieve overall department goals and tasks.

• Obtained Public Trust Security Clearance
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
• Assisted 20-50 customers a day by answering questions, responding to inquiriesand handling telephone requests.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Waldord, MD

• Answered questionsabout spa, treatments offered and spa's amenities.
• Monitored access of guests and escorted to treatment areas.
• Consistently received positive feedback from guests on performancereviews.
• Grew repeat client base by 50% through effective marketing and customer service.

Annapolis, Maryland, United States

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.

Associate'S Degree, Computer Science

Cybersecurity Program