Shayla Tran Email & Phone Number

San Diego County, California, United States

San Diego, California, United States

Graton Casino

Brooks, California

The Grand Ho Tram Strip ( Formerly Mgm Grand)

Manage daily operations of restaurant.• Oversee and manage all areas of restaurant and make final decisions on matters guest services, respond to complaints turn dissatisfied guests into return guests.• Ensure positive guest service in all areas. • Develop performance of employees through training and product knowledge.• Maintain professional restaurant image, including cleanliness, and appearance standards.• Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply and utility costs. Manage stock following FIFO system and assure enough to keep the outlet running smoothly.• Responsible for ensuring that all financial documents, invoices, daily reports, outlet tips dividend and related administrative duties are completed accurately, on time and in accordance with company policies and procedures.• Ensure that proper security procedures are in place to protect employees, guests and company assets• Make the schedule and control P&L for two restaurants base on occupancy and forecast of every week.• Complete payroll for full time, Part time and Casual Labor in the end of the month.

Saigon-Vietnam

• Supervised employees for 5 Food and Beverage outlets (Lobby Lounge, Riverside Cafe, Kabin, Atrium Lounge, Pool) to ensure Marriott guest service standards were met.• Assisted with daily Liquor ordering, monthly liquor inventory• Responsible for weekly schedule and payroll for 20 employees and was in charge of manually inputted tips for all food and beverage associates.• Supervised all food and beverage outlets to ensure the Brand Standard Audit (BSA) were maintained.• Responsible for the daily operations businesses that prepare and serve food and drinks to customers.• Oversee quality control, staff management, inventory, health and safety regulations and customer service.• Planned and organized the setup for events in Atrium Lounge up to 100 guests.• Provided proper training and follow up to newly hired team members as well as the existing tenured team.

Saigon-Vietnam

• Dealing with guest bookings by phone, e-mail, face-to-face.• Completing procedures when guests arrive and leave.• Choosing rooms and handing out keys.• Preparing bills and taking payments.• Taking and passing on messages to guests• Dealing with special requests from guests.• Answering questions about what the hotel offers and the surrounding area. • Dealing with complaints or problems

Saigon-Vietnam

• Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to guest satisfaction.• Maintaining a cooperative team-like attitude in working with supervisors and fellow associates.• Perform all other reasonable tasks as requested by management.• Handling payment after serving drinks to guests. • Dealing with special requests from guests.• Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.• Supervise the work of bar staff and other bartenders. • Plan, organize, and control the operations of bar. • Handling with some basic guest complaints.

Italy

Singapore

Saigon-Vietnam

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Vatel Certificate About Hospitality Management, Hospitality Administration/Management

-Entrepreneurship -Hospitality Management -Career Development -Social Media and Marketing -Food Production