Shayne Bundy Email & Phone Number

New York City, NY

• Designed data dashboards & pivot tables, integrating financial aid, admissions, and enrollment data to track historical trends and inform strategy.
• Facilitated a seamless transition to the new financial aid software, actively engaging in development meetings, creating planning documents, and testing prototypes to ensure smooth implementation and project delivery.
• Led development & ongoing improvement of the financial aid system for 90 schools, ensuring accurate processing for almost 10K students per year.
• Conducted in-depth analyses of financial aid operations, presenting data-informed insights to refine and optimize application cycles and processes.
• Orchestrated annual planning meetings with stakeholders to define cycle roadmaps, set deadlines, anticipate challenges & estimate budget impacts.
• Identified, analyzed, and resolved inefficiencies and inconsistencies in financial aid processes, enhancing overall system accuracy and fairness.

Reno, Nevada, United States

• Managed over 250+ service orders for business and healthcare providers, overseeing the end-to-end project process from initiation to completion.
• Owned and updated Excel spreadsheets and online databases with customer, service order, and circuit information to facilitate data-driven strategy.
• Developed and maintained standardized templates and SOPs for both external and internal communications.
• Coordinated and led order kick-off and circuit activation calls with internal teams, vendors, and end-users.
• Submitted new service orders, change requests, and disconnections using various carrier online order management portals.

• Implemented organization and accountability solutions to improve the ease and efficiency of tracking customer service orders and inquiries.
• Performed quarterly and semi-yearly internal audits to ensure data accuracy and FCC guideline adherence.
• Designed and completed monthly vendor invoice audits, verifying that wholesale services were being correctly billed.
• Created and managed all company calendars and project lists, including CEO’s personal calendar and task list.
• Handled online, telephone, and in-person inventory and supply ordering, including follow-up and package tracking.
• Designed and maintained company’s inventory-ordering form.

• Designed, implemented, and maintained a system of new processes aimed at upgrading the company’s transcription methods.
• Assigned tasks to co-workers as part of re-evaluation and improvement of the department’s workflow.
• Held weekly meetings with department manager to discuss team’s progress and address current pain points.
• Updated and maintained patient records, both physical and electronic, ensuring timely entry and accuracy of data.
• Edited and completed physician dictation, including office notes, operative reports, EMGs, and letters to insurance companies, patients, and outside physicians.