Shayne Dumbrell Email & Phone Number

Sydney, New South Wales, Australia

Preparation of the following member operations functions for the sale o Claims processing (Group & Retail)o Underwriting processing (Group & Retail)o Compliant resolution (Group and Retail)

Sydney, New South Wales, Australia

Separation of the highly integated cash products First-rate Saver and Term Deposits from CBA to enable CFS to operation as stand alone business.

Sydney, New South Wales, Australia

Support the Zurich Finance function to incorporate OnePath products in the Zurich finance processesSupport the OnePath Reinsurance team to adopt the automated Zurich Reinsurance processes.

North Sydney

Responsible for documenting customer service and internal and external dispute resolutions processes, to enable the teams to be created and trained. Ensured NAB policy and procedures followed with the aim of ensuring a strong customer service experience for customers enquiring or complaining about their remediation outcome.

Sydney, Australia

Responsible for the Accounting and Finance TSA's (Transitional Service Agreements) to enable the sale to complete on time. Worked with Service Owners and Recipients to agree on the service definitions additions, deletions, and amendments. Provide the information to enable service costing and accounting process.

Sydney, Australia

• Project Sale of CommInsure (CMLA) to AIA. Responsibilities;
• Build current state model for Life Insurance business (New Business to Contact Centre) identifying key processes and applications
• Identify processes and applications that required data separation between CMLA & CBA
• Lead workshops to identify process and application changes to enable data separation
• Designed and documented new processes with process descriptions and maps.
• Created and/or updated Standard Operating procedures with process changes to enable training

Responsible for creating the billing process to enable NAB Wealth to invoice MLC Ltd for the post-sale Transitional Service. This involved eliciting and agreeing, wth over 50 NAB service owners and MLC service recipients, the method of charging for each service, and designing the billing and governance processes. The invoice process was successfully.

Sydney

Senior Business Analyst on the Records and Information Management Program to establish a Records Management systems and business process across the Macquarie Group. Reporting to the Program Manager and Program Director responsible for the Current State Assessment, Stakeholder Analysis, Stakeholder Requirements, Business Case, Project Initiation Document.

Sydney, Australia

Analysed, designed and implemented a set of Revenue Assurance processes and reports, to ensure members receive their points and the business its revenue. Over 20,000 members matched raising over $6 million in first 12 months.

Provided professional Financial Advice to clients of YBM based on the accounting firm. Advice ranged from Superannuation, Retirement Planning, Insurance and Investments, with specialisation in SMSF, Business Risk, Estate Planning and Aged Pension.

Provided professional Financial Advice to client of Branch staff and Business Bankers from Lithgow to Gilgandra in the Central West of New South Wales. Advice ranged from Superannuation, Insurance and Investments, with specialisation in SMSF and Business Risk.

Sydney NSW

Built, managed and successfully sold a financial planning business providing professional Financial Advice in Superannuation, Retirement, Investment and Insurance. Specialising in SMSF and Business Insurance.

Sydney NSW

Responsible for the development and implementation of a set of business processes and reports to enable the accurate movement of funds and eliminate unit pricing errors. These reports enabled INGA to meet its enforceable undertaking obligations to ASIC. The business processes were replicated across a number of legacy systems to improve the movement of.

Sydney NSW

Numerous projects projects across the business ranging from- Post Implementation Review of the Steering Committee on the Operational Data Store- Upgrade for the IVR system to co-ordinate systems testing with external providers, design and implement UAT and training staff- Common User Front end to document business requirements, map data flows and identify.

Sydney

Managed a small project to implement a new payment channel. Reported directly to Stakeholders, managed Business Users, and worked with IT Development Staff to deliver a new payment channel which improved member services and significantly reduced reconciliation staff time.

Melbourne, Wellington, Glasgow, Leeds

Responsible for the process mapping of the Mortgage and Credit Card origination and recoveries processes, across NAB's businesses in Australia, New Zealand and UK. AS IS maps were created with resources measured using Activity Based Coasting and TO BE mapping with data flow identification and benefits identification. Outcome in UK was a centralised.

Melbourne, Australia

Sydney

Sydney, Australia

Sydney, Australia

Professional Year, Accounting

Completed the Professional Year

Bachelor Of Economics, Accounting And Computer Systems

Majored in Accounting

Higher School Certificate, Hsc

Education record