Shea Pan Email & Phone Number

London Area, United Kingdom

· Energized Instagram content strategy with visually compelling posts, stories, and reels, resulting in a 387% increase in account reach within one week.· Implemented a strategic content calendar for thematic messaging, leading to a 113% increase in total followers in Instagram.· Refined content strategies and optimizing performance through tracking metrics and extracting actionable insights led to a 265% increase in account interaction.

Ashford, England, United Kingdom

· Streamlined inventory management processes, resulting in an 80% reduction in waste from expired products by developing a comprehensive database integrating inventory quantities, prices, expiration dates, sales, and revenue.· Fostered enduring customer relationships and enhance loyalty by assisting customers in selecting and purchasing products, ultimately culminating in the establishment of an online chat group of over 100 loyal customers.

Beijing City, China

· Improved the user guide for the company's online live teaching software. Collected feedback from customer support staffs on customer complaints, resulting in creating a new guide based on user type (teacher, student, parents). The new guide reduced the number of customer support calls by 40%.· Wrote online articles published to company's official WeChat account, increase 15% of account reach and 5% of account interaction.· Designed promotional and planning materials using Photoshop and Illustrator for the company charity, helping the company secure key sponsors.

Beijing City, China

· Developed a market segmentation-driven database to optimize product customization and better address customer needs.· Facilitated the sale of robots to SOHO China, resulting in the company securing complimentary access to a one-floor office space for six months.· Sold over 200 small robots to small businesses and numerous households, expanding market reach and fostering brand loyalty.

Baoding, Hebei, China

· Attained three long-term students and maintained the high satisfaction through accurate analysis and effective communication with customers.· Ranked 2nd in the intern assessment due to grasping the core of customers' changing problems, attracting interest and recommending correct courses.· Developed strong client relationships by resolving challenging issues involving students’ management, problem negotiation with students' parents, and after-sales services.

Master Of Arts - Ma, Advertising And Marketing, Merit 2-1

Bachelor Of Arts - Ba, Industrial And Product Design, Gpa: 3.88/4.0