Dave Sheahen, Cpcu, Aic Email & Phone Number

Charlotte, North Carolina Area

Charlotte, North Carolina Area

As a national claims leader in the Property and Casualty insurance industry, I led a nationwide team of over 65 claim professionals in the handling of all aspects of auto and property claims. While I was involved in all aspects of claim handling, my teams specialized in the handling of liability and large value bodily injury claims. My responsibilities included staffing which included identifying areas of capacity within our units before making recommendations to hire new staff.I worked closely with senior management in claims in the development of goals and objectives for the claim organization. Through hands-on leadership and detailed analysis of claims data, we were able to develop claim strategies that significantly improved areas of our claim handling including:* Claim Cycle Time* Expense Management* Adjuster Productivity* Independent Adjuster Usage* Litigation Costs* Employee DevelopmentMy responsibilities gave me the opportunity to develop close working relationships with several departments in the organization including Pricing, Product, Underwriting, and Sales. These relationships allowed me to train my staff to recognize the importance of completing their jobs to the best of their ability each day which benefits the company while also improving overall customer satisfaction.

Charlotte, North Carolina Area

As a Regional Claim Manager, I was responsible for leading over 100 claims professionals for Kemper's Southeast US claims region. Responsibilities included leading teams in the handling of high value bodily injury claims, homeowner property, material damage as well as directing subrogation and salvage operations for the region. Worked closely with litigation teams to ensure proper claim resolutionLed teams to exceed corporate goals while adhering to best practice guidelines on both the auto and homeowners side of the business. I took great pride in delivering excellent customer service to our policyholders and agents which was evident in our customer service surveys which consistently exceeded 96% satisfaction.