Dave Sheahen, Cpcu, Aic Email & Phone Number

SUMMARYI am an accomplished insurance claims leader with a consistent track record of success in the Property and Casualty insurance industry. My experience has given me industry-leading knowledge of insurance operations, management, and claims for the auto and property insurance industry. As a strategic leader, I have established claim processes and metrics with a focus on improvement in cycle time, adjuster productivity, training and customer service.My experience in leading Property and Casualty claims operations on both the regional and national level has given me insight on the issues facing the claims industry and allowed me to lead diverse teams to help solve these issues. My strengths include strategic planning and gaining consensus from multiple stakeholders in identifying the obstacles and setting forth plans to exceed our goals. I have extensive experience in claim data and trending analysis as well as claim metrics and process improvement. Hiring and staffing the right people and aligning them to the right position is an area I excel in which helped us deliver excellent customer service results. My background also includes employee development which I honed as the manager of Kemper's Claim Training department. This involved designing and teaching insurance courses as both an instructor and manager in a Claims Training department. Responsibilities included delivering training courses in both Auto and Homeowners insurance for both the personal and commercial lines for a national claims staff.KEY SKILLSExtensive knowledge of Claims ProcessingLeadership in Property and Casualty claimsClaims Data AnalysisStrategic PlanningProcess ImprovementImproved Adjuster ProductivityEmployee Developmentdoblernc@windstream.net

Listed skills include Property And Casualty Insurance, Casualty Insurance, Claims Management, General Insurance, and 13 others.

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  Northern Illinois University

  Supervison/Management