Shea Turner Email & Phone Number

Oregon, United States

Responsibilities:Utilize CRM, Salesforce, Magento, Syspro, Shopify, and ZenDesk to efficiently answer all customer queries via phone using 8x8/DialPad and email using Outlook, Salesforce, and ZenDesk, regarding product availability, pricing, promotions and ship dates. Assist customer in using our B2C website to place orders and find locations where Benchmade products can be purchased. Follow up promptly on any outstanding consumer issues, troubleshoot and professionally resolve in a timely manner. Generate and process orders in Syspro received from consumers via email, fax, phone and/or standard mail. Confirm order receipt, track shipments in transit, and place claims with third party shippers if necessary. Research and process returned mail. Process product returns and issue credit invoices through Syspro and Shopify on a timely basis. Act as back up for B2B Dealer Account Specialists as necessary, including placing orders for dealers, generating backorder reports, and providing product information. Consistently gain product knowledge and answer product questions regarding old and new products. Edit images and logos to be suitable for laser engraving. Attend training / team building exercises outside of regular schedule using Ultipro/UKG Pro.Accomplishments:Was a key component to successfully launching the Benchmade.com online customer support chat feature, the new Benchmade.com web platform through Shopify, and new customer contact system through ZenDesk. Key duties included frequently assisting in User Acceptance Testing, creating chat and email response templates to be used company-wide, identifying areas for improvement, and providing ongoing training to coworkers in and out of my department, while still maintaining my position as the top performer on my team.

Portland, Oregon, United States

Responsibilities:This job entailed answering questions and providing accurate information regarding our nutrition products to veterinary clients. I was to provide first level information and order entry accurately, update customer records with pertinent information regarding pets, nutrition orders, address and other critical shipping information in Vboss and Scriptright, provide problem resolution on billing or shipment issues, troubleshoot basic web order issues and clarify process for easy web reorders and auto-shipment, present unresolved issues to next level of contact, work with management and related departments to resolve order status, shipping dates, prices, product availability and back orders, communicate with customer verbally and electronically. Additionally, I was the primary contact for our retail partner regarding any technical issues, I was the main point of contact for my team to resolve complicated issues and handle escalated clients when supervisors were unavailable, I trained most members of the team to do all of the jobs listed above. I also undertook tasks such as responding to client email inquiries via JIRA, reviewing, editing, and posting product reports to be provided to my team members and emailing clients as needed regarding out of stock products. At the time I left, I was cross trained in multiple report types for multiple different teams in addition to my daily tasks listed above.Accomplishments:Over the course of two and a half years with Vetsource, I was consistently the top performer on my team, and the very few times that I was not a top performer, I was among the top three. This information was compiled based on metrics set by Vetsource, based off of customer satisfaction, number of calls handled, and emails handled throughout each day.

Beaverton, Oregon

I take incoming calls, determine a persons interest in education and help them to find a school that meets their needs. This includes using open ended questions to determine when they'd like to go to school and what they would like to pursue in school. We use several different computer applications and have to be proficient in the use of each to be able to find results that meet the customers needs

Portland, Oregon Area

Prepare ingredients to be used in the kitchen for cooking while maintaining a clean work space and answering the phone to take orders quickly and accurately. In addition, deliver food orders in a timely manner, collect payment, and interact with customers in a friendly manner.

Eugene, Oregon Area

Communicated with up to two inbound chats at a time from telecommunications customersregarding their voice, messaging and data accounts. Determined customer needs via strategicquestioning and recommendations. Utilized online client tools to find information to relay tocustomers. Recommended services to customers based on fact-finding results. Handledbetween thirty and fifty customers per eight-hour shift which met the standards set forth inthe client contract. Achieved compliance with the center-wide metrics resulting in a win-winfor customer and company. Sought information from customers while remaining fully engagedin conversation. Received client-driven continuing education on changes/enhancements to thecompany and the telecommunication industry as a whole which ensured the correctinformation was shared with the customer. Also supervised peers and acted as a resource andadviser for other customer service representatives. Provided information to peers while takingchats and maintaining a chat room for agents site-wide to address questions and concernspertaining to their current chat while also taking my own chats.

Portland, Oregon Area

Work with customers to ensure customer satisfaction, order accuracy, handle financial transactions and settle front counter and drive-thru tills, stock supplies, and maintain a clean work area, lobby and bathrooms.

Portland, Oregon Area

Work with a multitude of customers in a fast-paced, hectic environment, while quickly and accurately providing change, admission, and supplying information; direct traffic and parking.

West Yellowstone, Montana

Provide retail assistance to a diverse range of people; provide advice on products and purchases; and provide information about the center, its inhabitants, and Yellowstone National Park. Restock and take inventory, clean displays and maintain general cleanliness.

No Degree, Mechanical Engineering, 3.2 Gpa

No Degree

I attended college courses after my normal high school courses earlier in the day.

High School, 3.6