Terry Shea

Terry Shea Email and Phone Number

KEEPING SENIORS HEALTHY & INDEPENDENT
Terry Shea's Location
Los Angeles Metropolitan Area, United States
Terry Shea's Contact Details

Terry Shea personal email

n/a
About Terry Shea

Terry Shea is a KEEPING SENIORS HEALTHY & INDEPENDENT. He is proficient in Mandarin Chinese and Taiwanese.

Terry Shea's Current Company Details

KEEPING SENIORS HEALTHY & INDEPENDENT
Terry Shea Work Experience Details
  • Adaptovate
    Agile Consultant
    Adaptovate Aug 2021 - Dec 2023
    North America
    STRATEGIC PLANNING: advised business leaders in creating objectives and key results for strategic business planning & executionORGANIZATIONAL DEVELOPMENT: coached team leaders and cross-functional teams in Agile ways of working, including conducting capabilities assessments and creating coaching plansDESIGN THINKING: facilitated design sprints and digital prototyping workshops
    View
  • Scan Health Plan
    Director, Customer Experience
    Scan Health Plan Jun 2019 - Aug 2021
    Long Beach, California
    CUSTOMER EXPERIENCE: designed and delivered concierge service model -- an integrative and relationship-based customer service transformation in an award-winning contact centerCONTACT CENTER: led multi-team support of medium-size contact center: concierge service model, training, quality assurance, compliance support, workforce management, reporting & data, and project & program managementHEALTH PLAN SUPPORT: executed customer service delivery of business continuity plan, impacting 200,000+ members, through multiple state-of-emergency orders, including response plans to ensure access to care, social support, and continuity of care
    View
  • Scan Health Plan
    Program Manager, Strategic Initiatives
    Scan Health Plan Jun 2016 - Jun 2019
    Long Beach, California
    STRATEGIC PORTFOLIO: managed the company portfolio of strategic projects for the nation’s 2nd largest non-profit MAPD plan with a footprint in 11 marketsRepresentative projects: - Concierge customer service- Voice of customer & service recovery program- Business intelligence- Contact center- Customer web portal- Document management
    View
  • Adr Services, Inc.
    Manager
    Adr Services, Inc. Apr 2003 - Dec 2014
    Los Angeles, California
    Managed operations and strategic projects for California’s 2nd largest dispute resolution firm with a footprint in 7 marketsSTRATEGY: planning and execution of market entry and expansion, including 2 new offices, 3 office expansions, 3 new products, and over 30+ new panelistOPERATIONS MANAGEMENT: manager of several branch offices (Los Angeles, Orange County, San Diego) and member of business development team (Marketing and Panel Recruiting)CASE MANAGEMENT: directly managed 1,000+ cases and managed staff that handled 15,000+ civil cases involving healthcare, commercial contracts, employment, insurance, and tort claims involving parties from state, federal, and international jurisdictionsAchievements: part of a high-performing leadership team that improved market share ranking from 4th to 2nd, increased panel size by 50%, and tied market recognition with chief competitor
    View
  • California Education Centers
    Sat Test Preparation Instructor
    California Education Centers 2000 - 2003
    Cerritos, California
    PRODUCT DEVELOPMENT: created "SAT I Guaranteed-Score Test Preparation Program" and "SAT II Comprehensive Test Preparation Program" (first ever in the market)TEACHING & TUTORING: taught SAT I & II preparation courses and provided after-school tutoring

Terry Shea Skills

Project Management Leadership Healthcare Strategy Management Financial Modeling Market Research Marketing Strategy Recruiting Bomb Shelters Strategic Planning Business Plan Marketing Management Proposal Writing

Terry Shea Education Details

Frequently Asked Questions about Terry Shea

What is Terry Shea's role at the current company?

Terry Shea's current role is KEEPING SENIORS HEALTHY & INDEPENDENT.

What is Terry Shea's email address?

Terry Shea's email address is ts****@****lan.com

What schools did Terry Shea attend?

Terry Shea attended Ucla Anderson School Of Management, Uc Irvine, Whitney High School (Cerritos, California).

What are some of Terry Shea's interests?

Terry Shea has interest in Health.

What skills is Terry Shea known for?

Terry Shea has skills like Project Management, Leadership, Healthcare, Strategy, Management, Financial Modeling, Market Research, Marketing Strategy, Recruiting, Bomb Shelters, Strategic Planning, Business Plan.

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    Lansdale, Pa
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