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@scanhealthplan.com
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Terry Shea is listed as KEEPING SENIORS HEALTHY & INDEPENDENT based in Los Angeles Metropolitan Area, United States. AeroLeads shows a work email signal at scanhealthplan.com and a matched LinkedIn profile for Terry Shea.
Terry Shea previously worked as Agile Consultant at Adaptovate and Director, Customer Experience at Scan Health Plan. Terry Shea holds Mba, Specialization In Global Management from Ucla Anderson School Of Management.
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AeroLeads found 1 current-domain work email signal for Terry Shea. Compare company email patterns before reaching out.
Terry Shea is a KEEPING SENIORS HEALTHY & INDEPENDENT. He is proficient in Mandarin Chinese and Taiwanese.
Listed skills include Project Management, Leadership, Healthcare, Strategy, and 10 others.
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North America
STRATEGIC PLANNING: advised business leaders in creating objectives and key results for strategic business planning & executionORGANIZATIONAL DEVELOPMENT: coached team leaders and cross-functional teams in Agile ways of working, including conducting capabilities assessments and creating coaching plansDESIGN THINKING: facilitated design sprints and digital prototyping workshops
Long Beach, California
CUSTOMER EXPERIENCE: designed and delivered concierge service model -- an integrative and relationship-based customer service transformation in an award-winning contact centerCONTACT CENTER: led multi-team support of medium-size contact center: concierge service model, training, quality assurance, compliance support, workforce management, reporting & data, and project & program managementHEALTH PLAN SUPPORT: executed customer service delivery of business continuity plan, impacting 200,000+ members, through multiple state-of-emergency orders, including response plans to ensure access to care, social support, and continuity of care
Long Beach, California
STRATEGIC PORTFOLIO: managed the company portfolio of strategic projects for the nation’s 2nd largest non-profit MAPD plan with a footprint in 11 marketsRepresentative projects: - Concierge customer service- Voice of customer & service recovery program- Business intelligence- Contact center- Customer web portal- Document management
Los Angeles, California
Managed operations and strategic projects for California’s 2nd largest dispute resolution firm with a footprint in 7 marketsSTRATEGY: planning and execution of market entry and expansion, including 2 new offices, 3 office expansions, 3 new products, and over 30+ new panelistOPERATIONS MANAGEMENT: manager of several branch offices (Los Angeles, Orange County, San Diego) and member of business development team (Marketing and Panel Recruiting)CASE MANAGEMENT: directly managed 1,000+ cases and managed staff that handled 15,000+ civil cases involving healthcare, commercial contracts, employment, insurance, and tort claims involving parties from state, federal, and international jurisdictionsAchievements: part of a high-performing leadership team that improved market share ranking from 4th to 2nd, increased panel size by 50%, and tied market recognition with chief competitor
Cerritos, California
PRODUCT DEVELOPMENT: created "SAT I Guaranteed-Score Test Preparation Program" and "SAT II Comprehensive Test Preparation Program" (first ever in the market)TEACHING & TUTORING: taught SAT I & II preparation courses and provided after-school tutoring
Activities and Societies: Advisory board service, teaching assistant, and student councilDean's Award for Outstanding Student Service.
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Terry Shea is listed as KEEPING SENIORS HEALTHY & INDEPENDENT.
AeroLeads has found 1 work email signal at @scanhealthplan.com for Terry Shea.
Terry Shea is based in Los Angeles Metropolitan Area, United States.
Terry Shea has worked for Adaptovate, Scan Health Plan, Adr Services, Inc., and California Education Centers.
You can use AeroLeads to view verified contact signals for Terry Shea, including work email, phone, and LinkedIn data when available.
Terry Shea holds Mba, Specialization In Global Management from Ucla Anderson School Of Management.
Terry Shea is listed with skills including Project Management, Leadership, Healthcare, Strategy, Management, Financial Modeling, Market Research, and Marketing Strategy.
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