Shedrick "Rick"​ Wright Email & Phone Number

Vancouver, Bc, Ca

Vancouver, Bc, Ca

Managing 40 enterprise accounts, helping them grow their social imprint by utilizing one platform as the primary source of truth for social communications. In this role, I was held accountable for diversifying my accounts by upselling them additional products in our portfolio and solutions within our partner ecosystem. I also had to process renewals and deliver social maturity assessments along aside of our customer success managers. The purpose of the two AE approach was to instantly educate our customers on our capabilities and demo our solution to present a proof of concept. During this process, we would identify bottlenecks within their social strategy where we could help them increase their conversion rate, social reach, audience growth rate, click-through rate, impressions, publish and post content, enhance employee advocacy, social listening, produce content calendar, and discover social sentiment, to name a few. In addition, we were a staff augmentation for our customers, providing insight on how they could efficiently accomplish their social strategy on our platform. Paid and Organic content was measured and compared through our analytics and impact modules. Our objective was to help customers increase engagement with their communities, expand their social reach, and help them protect their brand voice and keep it consistent across all social channels. Ultimately, we were helping our customers progress through the social stages of maturity, which are foundational, tactical, strategic, leading, and transformative. Our customers could manage their entire social journey through the Hootsuite platform and our 200+ partner ecosystem. I focused on the goals and priorities of our customers to generate new pipeline and close deals. Professional Accomplishments at Hootsuite as a Senior Account Manager:*Hootsuite Platform Certification*Hootsuite Social Selling Certification*Hootsuite Marketing Certification *40K upsell of TINT first month out of training

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Managing 20-30 commercial accounts, helping them budget their IT spend, and forecast their future budget allocation based on their technology roadmap. I make 30 calls a week to the companies that I manage to ensure they are accomplishing their goals and priorities that they feel are mission-critical. My top objective as a CAM is to diversify my book of business with my customers. I work closely with outbound AE's to identify hybrid IT opportunities focusing on cloud adoption, network transformation, and agile infrastructure. I use tech checks and licensing assessments to prepare our customers for their journey to the cloud. I use quarterly business reviews to discuss Microsoft licensing and consumption with the assistance of my outbound counterpart and a Microsoft Sales Specialist. End-user technology roadmaps are used to identify opportunities to provide end-user devices and peripherals to my customers. For software asset management, I obtain approval from my customers to pull install-based reports for software vendors that my customers already have in their environment. I also help customers identify software that has the same functionality to eliminate software redundancy. I also facilitate demonstrations of the Softchoice.com procurement platform and set up standards list for client hardware, renewals calendars for software renewals, and procurement workflows to help simplify the entire procurement process. I utilize vendor sales specialists, technical architects, solutions architects, journey architects, Microsoft sales specialist, and full order management team to deliver exceptional service to my customers.

Newcastle Upon Tyne, Gb

Responsibilities included:Prospecting, consulting, selling business application solutions, and related services to new prospective mid-market clients. In this role, I help potential customers identify bottlenecks or process inefficiencies that decrease productivity and hinder their companies’ ability to grow in today’s changing economic environment. I receive inbound Sage 50 leads from LDR’s and make outbound bound calls to potential customers to migrate them to the appropriate ERP solution for their business. I properly qualify the business requirements for my clients which enables me to recommend the appropriate solution for their company. I assemble a team of professionals which include Field Sales Engineers, Solution Consultants, Sage Partners, and our internal Professional Services Group to deliver a full business solution to our potential customers. We provide statements of work, master services agreements, non-disclosure agreements, and estimates for our customers to ensure we uphold integrity and give our customers full transparency into our pre-sales process. My main goal for my customers is to assemble the right team of individuals with a deep domain expertise that will fulfill my client’s requirements and succeed in converting them into a purchasing customer. I work closely with my customers to produce a proof of value to quantify an ROI for the budgetary expense of purchasing ERP software. If we can’t quantify an ROI for investing in ERP software I make my customers aware of it. I pride myself in being an account executive with a proven track record of successfully helping customers solve complex problems, and delivering on our company’s promise to implement their solution accurately, efficiently, and within the project timeline.

Austin, Tx, Us

NetSuite is a complete solution for manufacturing organizations that require inventory management with dynamic replenishment, production planning, warehouse management, financial accounting and costing, customer and partner relationship management, and ecommerce. Whether you’re a true manufacturer, an assemble-to-order business or a distributor with manufacturing requirements, NetSuite lets you manage your entire business with one integrated cloud-based suite, deliveredon demand over the Internet. It provides the essential visibility and control of key processes that manufacturers need to effectively compete in the market.• Streamline all business operations on a single, cloud-based system.• Empower employees and vendors with real-time visibility into key business metrics.• Optimize inventory for reduced overhead costs and increased efficiencies.• Position your business for continued success with the leading technology of today.

Newcastle Upon Tyne, Gb

Responsibilities included:Contacting C-level executives to facilitate web-ex presentations designed to share industry best practices and business insight regarding Sage 100 & 300ERP. In this role, I conducted executive business reviews to identify new Mid-Market cross-sell opportunities. I involved the appropriate “Business Partner” or “Product Specialist” to help nurture the lead through the pre-sales process. I managed a pipeline of 2,100 Mid-Market accounts that were segmented by two industry verticals manufacturing & distribution. I made over 50+ outbound calls on a daily basis, which helped me exceed my weekly goal, and facilitate an average of 10 executive business reviews, with a goal of 8 each week. Through my consultative approach I uncovered challenges, pain points, and top priorities that my customers felt were critical to their company. I diagnosed the needs of my customers and created opportunities for the following products within the Sage Portfolio: Sage CRM, Sage Inventory Advisor, Sage Intelligence, Mobile Sales, Sage Billing & Payment, Sage Payroll, HRMS, Sage Payment Solutions, Avalara Tax, & Sage Fixed Assets. I manage the full sales cycle, scheduled all product demonstrations, and coordinated with “Product Specialist” & “Sage Partners” to close potential deals from self-generated opportunities. Professional Accomplishments at Sage as an EBR Account Executive:* Top sales representative Q2 Fy15 EBR Team.* Only EBR representative held accountable for multiple verticals: Manufacturing & Distribution.

Newcastle Upon Tyne, Gb

Responsibilities included: Hiring, coaching and training employees to sale accounting software, merchant services, and payroll services. Held accountable for a total revenue goal of 10 million annually. Developed engagement strategies and taught sales associates consultative & transactional selling techniques and concepts. Increased employees level of business acumen through industry specific workshops, sales books and competitive knowledge. Associates on the team were required to display the ability to articulate and accurately maintain their customers accounting software. Professional Accomplishments at Sage as a Direct Sales Manager: *Awarded "Top Manager" for obtaining the highest attainment to goal in FY14. *Finished Fy14 at 115.2% to our annual revenue target delivering a revenue surplus of 1 million dollars. *Awarded silver achievement award for hitting over 115% june 2014. *In Fy14, 71% of the associates on the inbound team hit over 100% to their annual revenue goal. Our fiscal year ended on September 30th 2014. *Implemented three key concepts to increase performance and productivity. The performance pyramid, four levels of learning, & the belief system. *Held the highest quota for the tax to care initiative which increased our companies ASP by $600.00. This was the most aggressive objective for the Sage 50 department in FY13. The initiative was extremely successful we surpassed our revenue target by 2 million dollars and achieved double digit growth. *4 out 7 associates on the inbound team received promotions or outside job offers. *I worked closely with marketing to develop value based emails, and direct mail pieces to increase call volume. We used empathy and customer loyalty as our two focal points to attract and retain our customers.

Newcastle Upon Tyne, Gb

Responsibilities included: Making 50 outbound calls to renew quantum customer accounts and retain their business with Sage. Held accountable for up-selling quantum and Mysis manufacturing software for the southeast region of the United States. Managed upsell pipelines and closed up-sell opportunities for six representatives while retaining a personal book of business in the amount of 2.6 million. Qualified mid-market and ERP leads and passed them to the appropriate department. Held accountable for a total revenue goal of $3.4 million annually. Professional Accomplishments at Sage as a Team Lead:*Promoted to Direct Sales Manager December 2012.*First Team Lead to consistently hit the Quantum up-sell target in the Southeast Region.*One of only 2 Associates on the entire sales floor to pass the Sage 50 assessment with 91% only taking the test once. Only Five individuals passed the test on their first try 91% was the highest score.

Newcastle Upon Tyne, Gb

Responsibilities included: Making 50 outbound calls to renew customer accounts and retain their business with Sage. As an account manager I had to maintain a customer base that was between1700-2000 accounts annually. I sold accounting software, merchant services, payroll services & up-sold customers to quantum. Qualified mid-market & ERP leads and passed them to the appropriate department. Held accountable for a total revenue goal of $1.7 million annually. Professional Accomplishments at Sage as a Retention Account Manager:*Promoted to Team Lead Quantum Specialist in January 2012. *Inner Circle winner 2011. *Awarded Top Attainment FY 2011 #1 in the Retention Department. *Key speaker in Quantum up-sell presentation for Retention Department which increased Quantum sales by 15%. *Awarded Top Attainment in Revenue, Leads and Quantum sales 2nd Quarter 2011.

Newcastle Upon Tyne, Gb

Responsibilities included: Making 50-100 outbound calls to sale accounting software, time & billing software, contact management software, merchant services, and payroll services. The primary focus was to up-sell and cross-sell customers. Qualified mid-market & ERP leads and passed them to the appropriate department. Held accountable for a total revenue goal of $950,000 annually.Professional Accomplishments at Sage as a Senior Outbound Associate:*Promoted to Retention Department November 2010.*Inner circle winner 2007,2009, & 2010. *Appointed to the Sage Software’s S.W.A.T Team, which stands for Sage Software’s, Winning, Approach,Team. This team was designed to bridge the gap between sales, marketing and product development. This process was so productive that it was implemented across the entire BMD sales floor to increase sales for the 2008 fiscal year.*Promoted to New Product sales September 2008. *Awarded Vice President’s Award 2008 for outstanding performance. *Record holder for top revenue in company history hitting $213,000 in revenue in one month Outbound Sales Department.*6 time $100,000 club winner in outbound sales 2008.*8 time $100,000 club winner in outbound sales 2007.*7 time $100,000 club winner in outbound sales 2006.

Newcastle Upon Tyne, Gb

Responsibilities included: Received inbound opportunities to sale accounting software, time & billing software, contact management software, merchant services, and payroll services. The primary focus was to up-sell and cross-sell customers. I was responsible for qualifying mid-market & ERP leads and required to pass them to the appropriate department. Held accountable for a total revenue goal of 1.1 million annually. I was also required to offer additional products & services to help increase our client’s profitability and reduce negative time management and retain their business with Sage.Professional Accomplishments at Sage as a Inbound Associate:*Promoted to outbound sales representative within nine months of being hired.*Only Rep in company history to hit $200,000 in revenue in one month inbound core department. *Awarded Top revenue 4th Quarter Dec 2005 inbound sales.*Awarded Top support 4th Quarter Dec 2005 inbound sales.

Us

Responsibilities Included: Making 50-100 out bound calls a day to different retail businesses. Positioned merchant services as a viable revenue generating method of accepting payments from customers. I also handled customer service on all account activities dealing with merchant processing. Gained trust and respect from business owners to obtain critical information regarding annual sales revenue, as well as productivity for their business.Professional Accomplishments at First Data:* Awarded rookie of the month November 2004 achieving 225% to quota* Awarded board of directors for hitting above 150% of quota numerous times.* Top revenue generating rep with an average signed volume of 1.2 million dollars per month.

Responsibilities Included: Supervised 20 representatives on a day-to-day basis. Teaching sales reps how to sale dsl, local, and long-distance phone service.Trained and developed new representitives and retained candidates by helping them increase their productivity. Handled payroll and all corrective action for all representatives including termination and hiring processes. Maintained head count by recruiting the best candidates for the job. Lead supervisor held accountable for the largest quota in the local division.Professional Accomplishments at MCI:* Awarded the Starlight award for best performance first quarter 2004.* Awarded MVP parking spot for being #1 supervisor in the building June 2004.* Awarded numerous club MCI awards for being an over achiever.* Developed numerous representatives that became club MCI winners and lead supervisors.* Wrote and developed major sales scripts used in the local sales Department Including:* Local-Base, Local Prospect, and DSL campaigns.