Sheeba Arun Thomas Email & Phone Number

Cape Town, Wc, Za

As the Agile Lead at Kazang Software Engineering, I am dedicated to driving Agile best practices and fostering a culture of continuous improvement within our organization. In this role, I lead a team of Scrum Masters, overseeing their development, growth, and success in aligning with Agile principles. My focus is on empowering teams to excel through streamlined processes, effective collaboration, and actionable insights that improve software delivery.Key Responsibilities:Leadership & Mentorship: Provide line management and mentorship to our Scrum Masters, guiding them in building high-performing, self-organizing teams.Process Improvement: Partner with Technical Product Owners and the Head of Software Engineering to enhance processes for increased efficiency, visibility, and compliance.Metric-Driven Strategy: Develop dashboards for key Agile metrics (flow items, defect rates, deployment rates, team health, DORA, and project costing) to track progress and drive performance improvements.Tool Administration: Administer Jira and Confluence, ensuring that workflows and settings align with our Agile objectives.Career Development: Establish career ladders and training programs for Scrum Masters to promote professional growth.Hiring & Onboarding: Interview, hire, and onboard new Agile team members to support Kazang’s expanding needs.Stakeholder Engagement: Serve as a trusted point of contact and escalation for Scrum-related queries, fostering transparency and trust within the organization.Capacity Planning: Optimize resource allocation and capacity planning across teams, ensuring balanced workloads and alignment with project priorities.As an Agile Lead, I am passionate about leveraging metrics to guide decision-making and building a supportive environment where teams can thrive and deliver high-quality, impactful software solutions.

City Of Cape Town, Western Cape, South Africa

- Manage each project’s scope and timeline and facilitate scoping and estimation by teams.- Actively structure and drive product increment (PI) planning for your squads.- Facilitate and host all the Scrum events, including Backlog Refinements, Sprint Planning, Daily Stand-up, Reviews, and Retrospectives.- Perform capacity planning prior to sprint planning.- Take ownership of the development work pipeline to ensure predictable delivery. - Establish, monitor, and maintain sustainable team velocity.- Helping the squad focus on creating high-value increments that meet the Definition of Done.- Coach team members in Agile frameworks and guide development teams to higher scrum maturity.- Facilitate internal communication and effective collaboration.- Work with product owners to handle backlogs and new requests.- Resolve conflicts and remove obstacles or impediments that occur.- Help teams implement changes and ad hoc requests effectively.- Ensure deliverables are up to quality standards at the end of each sprint.- Help build a productive environment where team members ‘own’ the product and enjoy working on it.- Building psychological safety as well as accountability within your teams.- General management of schedule, milestones, dependencies, and resource allocation, including cross-team, cross-project, and customer delivery dependencies.- Provide status reporting, develop key metrics, identify and mitigate risks, and manage stakeholder expectations around delivery timelines- Development Pipeline Ownership: Ensure predictable delivery by managing the development work pipeline.- Agile Coaching: Coach team members in Agile frameworks and enhance scrum maturity.- Team Velocity: Establish, monitor, and maintain sustainable team velocity.- Product Increment Planning: Drive and structure Product Increment (PI) planning for squads.

Cape Town, Western Cape, South Africa

- Developing and managing project plans, timelines, and risk assessments- Leading cross-functional teams and stakeholders to successful project completion- Overseeing and directing technical teams throughout the planning, design, development, testing, and launch stages of a project- Communicating progress, risks, and expectations both internally and externally- Collaborating with executive management and other stakeholders to develop project scope- Assessing project performance and launching corrective action or realigning tasks when needed- Establishing and enforcing project standards and best practices- Negotiating with clients to produce quality deliverables on time and budget- Collecting and analyzing feedback to improve processes, products, and services- Keeping abreast of industry trends and emerging technologies to apply to current projects

Stellenbosch

• Initiate, plan, manage implemention and monitor projects • Define low-level development tasks, provide task duration estimates and identify task interdependencies upon consultation with the relevant department line managers• Create, maintain and distribute project schedules and documentation to internal and external stakeholders (Janssen and Janssen, National Department of Health and Health Information Systems Program)• Travel nationally and liaise with external stakeholders for workplan discussion and development• Direct contact point for national health projects• Resource scheduling, time management and monitoring timesheets• Prepare and circulate project status/progress reports using Gantt charts• Relationship management and customer service satisfaction.• Understanding and managing the customer product requirements• Identify, analyse, log and track defects within release time frames• Ensure high quality and accuracy of projects are maintained at all times• Perform user acceptance tests (UAT) with customer• Monitor Quality Assurance (QA) process• Provide feedback to the development team and ensure work is carried out in an Agile environment

Stellenbosch

• Planning and coordinating project meetings • Contributing and supporting the coordination and management of projects• Performing administrative tasks such as timesheet management, scheduling meetings, etc.• Keeping track of projects and reporting on its progress• Completing any tasks assigned by the Project Manager in an efficient and timeous manner• Resolving issues related to the project

Stellenbosch

• To read all the documents and understand what needs to be tested• Based on the information procured in the above step decide how it is to be tested• Inform the test lead about what all resources will be required for software testing• Prioritize testing activities• Execute all the test case and report defects, define severity and priority for each defect• Carry out regression testing every time when changes are made to the code to fix defects• Updating the assistant project manager regularly about the progress of testing activities• To check if the team has all the necessary resources to execute the testing activities• To check if testing is going hand in hand with the software development in all phases• Prepare the status report of testing activities• Required Interactions with customers

Stellenbosch

• Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback• Strategizing and monitoring daily activities of customer service operation.• Assisting customer service staff with duties where required• Investigating and solving customer issues / complaints• Assisting with development and implementation of service policies, and explaining these to staff and customers• Maintaining documentation pertaining to customer service department activities.• Performing additional duties where needed

Stellenbosch

• Planning, coordinating, updating the calendar and taking minutes of meetings• Organizing venues and performing administrative duties• Provide training for in-house software and update Software Operating Procedure documents.

India

• Managing the team of Associate Relationship Manager by setting targets and guiding team members for achieving the team targets• Taking care of Business Development & Promotional Activities such as Road Shows, Presentations etc.• Client Relationship Management and Risk Management of Client’s exposures and evaluation of the Clients Requirements on a daily basis and preparing the reports on a daily basis

India

• Handling four area team members with generating leads, new client acquisition and maintaining a good relationship with existing customers.• Client Relationship Management, which includes Risk Management of client’s Exposures. Proactively introducing the different products like Online Trading, Offline Trading and Equity Analysis.• Coordinating management trainees and handling customer queries

Project Management, Project Management

Certification, Junior Management & Supervisor Development

Master'S Degree, Mba

B.Com, Accounting

Higher Diploma In Software Engineering (Hdse), Computer Software Engineering

Matriculation