Training front line support team members (personalized 1:1 training and support), providing outstanding customer service, resolve cases very efficiently, innovative healthcare simulation and learning management software, and technical troubleshooting skills. I strive and take great pride in work efficiency of solving cases quickly and effectively to provide the best customer experience possible and lead by example for my team.I love being able to work for a company with a truly wholesome mission: "Helping Save Lives"B.S. in Computer Science Engineering from University of Colorado at Boulder. Skilled in customer service with help desk support, and IT ticketing systems, and creating reports and dashboards on that data (Salesforce, Zendesk). Well versed in troubleshooting and repairing software issues, hardware and desktops, installation of software and diagnostic tools. Highly proficient in Salesforce, other CRM tools, IT troubleshooting skills, Microsoft Office and Google Suite. Knowledgeable of VPNs, printers, and copier equipment troubleshooting and setup. Excellent communication skills. Very interested in finance, efficiency, process improvement, and investing. I have learned a lot through my internships, part-time jobs, my university courses and online courses, and my extensive international/domestic travels. I am creative. I love to build things, both physically and through software development. I admire technological inventions. I find the joy of discovery to be rewarding beyond words. I am motivated by teamwork, especially when co-workers and I can apply different skills towards a common goal. I love using data analysis to come up with practical solutions. I enjoy helping people to use technology to achieve their goals. I am socially perceptive, always striving to be patient and keep a calm mind under stressful situations while using logic and reason to solve the issues that come up throughout my life. I like to form friendships with people living in foreign countries.I have a large range of interests across a variety of disciplines, but highly interested in innovative technologies. My future is an unwritten book and I'm eager to fill the pages with outstanding results.Personal characteristics: efficient, driven, self-motivating, determined, optimistic, productive, curious, supportive, quick learner, enthusiastic, fun to be around, love to learn about peoples' backgrounds and cultures.Specialties: IT support, computer science, web development, data analytics, programming, software development, technology, finance, personal finance.
Listed skills include It Hardware Support, Help Desk Support, Customer Service, Python, and 34 others.
