Sheena Capps Email & Phone Number

Wigan, England, United Kingdom

Little Rock, AR

Evaluate and test code changes.Write and maintain automated tests. Create and maintain documentation of site functionality.Review user logs for OS issues.Conduct compatibility testing.Write and submit proposals for improvement to site.Monitor user issues and sessions via IBM Tealeaf.Ensure all changes conform to business standards.Conduct compatibility.

Ensure business continuity and monitor facilities for environmental, electrical, fire suppression, or equipment issues. Provide timely and accurate updates to upper management in the event of an outage.Train employees and follow guidelines for SPCC procedures.Monitor and distribute workload and training for Data Center, Network Operations, and Call.

Monitor systems, CICS, NetView, Orion, MainView, Zeke scheduler, batch processing.Resolve job failures and ensure batch workloads run to completion without error.Approve change management forms, change packages and pipelines.Monitor facilities and initiate tickets with service providers as needed.Enable VPN and MobilePass accounts, diagnose and assist.

Monitor AO alerts and system replies.Resolve batch job failures.Perform JHS and TPX maintenance.Place service calls as requested by management.

Follow and perform actions on check-off sheets nightly for tasks which could not be automated.Mount tapes and resolve any issues with manual drives.Monitor ATLs, resolve drive or tape issues, and place service calls to storage admin or IBM as needed.Responsible for printing nightly reports and ensuring delivery.Create nightly status and file availability.