• Governance review & approval of Change Records (CRs) – Review, assign, accept/reject CR tasks.• Incident (INC) tickets to the corresponding support team, after initial analysis of the incident system.• RPA (Automation Anywhere) is being used to manage Robots implemented for PCCM activities.• On daily Basics RPA Dashboard Monitoring is done in case of an outage in working of BOTs.• MIS reporting – PPR (Production Process Request) run/schedule lists active PPR’s reports of RPA Dashboard.• Acted as first point of contact and escalation for SQL level 1 alerts.• Created and configured Oracle linked servers to SQL• Interacted with clients to understand their requirements.• Extensively used Ref cursor, Bulk collect, PL/SQL Collections, dynamic sql.• Promote it to the production, checking and share the results with concern managers.• Wrote queries/procedures to retrieve and store data in the Oracle database.• Coded and maintained PL/SQL Packages, Stored Procedures and Database Triggers.• Tuned SQL queries and performed code debugging using TOAD.• Developed complex queries including Sub queries, Unions, Intersect and Aliases.• Prepared estimates for Change requests raised by the client.• Conducted enhancement and bug fixing

• Create quality measurements to track improvement in products.• Execute quality improvement testing and activities.• Create reports documenting errors and issues for fixing.• Work closely with the development team to improve existing products.• Maintain standards for reliability and performance of production.