Sheena Ward Email and Phone Number

• Recruited and re-hired in the same role as 2017-2019• Facilitates a 1-day program annually at the State Bar's largest revenue building conference, its Annual Meeting.• Acts as part of a 5-person Training Team for newly hired Program Coordinators. o Created training manual and templates with the Training Team - trained 2 new employees to date.• Participates in a 4-person Social Media Workgroup, regularly posting content to enhance TexasBarCLE’s presence on all social platforms.● Responsible for coordinating, organizing, and supervising specificstages of preparations for continuing legal education (CLE) programs.● Works with staff and volunteer attorneys, judges, and fieldprofessionals from concept of program to execution.● Communicates with graphics team to create eye-catching, promotionalbrochures with subject or location themes - known for bringing acreative flair to otherwise basic program aspects (brochures andsignage).● Oversees maintenance and updating of relevant program files,including an ACCESS database, with program information, addresschanges, schedule changes, etc.● Coordinates and monitors Program Coordinator Assistants withrespect to various program planning tasks.● Creates downloadable mobile apps (using app programs) for overallease of registrants.● Travels to program site to help coordinate registration, room set-up,food and beverage requirements, and overall program flow based offof a brochure and contracted BEO.● Ensures all components of the program run on schedule (i.e. workingwith catering to properly time delivery and removal of coffee andlunch, etc.).● Sets up, sends out invitations, tracks RSVPs, and launches specialevents for volunteers such as Dine-Around dinner reservations,speakers' dinners, etc.● Trains newly hired Program Coordinators● Works with fellow Program Coordinators and upper management to audit and improve all duties of the position.

• Answered phone and email inquiries about Revelry’s exclusive dress lines, colors, materials, fits & dress construction in a high-volume call area.• Daily operation of e-commerce software - updated, navigated and monitored database while providing shipping team with orders, changes and requests.• Gave focused guidance and support as a virtual stylist for Revelry customers.• Performed daily follow-up calls and emails to existing customers and potential customers.• Listened to customers to assist in placing orders, coordinating sending samples, previously placed orders & any and all customer concerns.• Assisted the team with hands-on support for shipping, packing and receiving orders when needed.• Vacated position when TexasBarCLE reached out to re-hire me when my previous position re-opened.

Remote (March 2020 – February 2021):● Assisted Events Specialist in cancelling existing hotel contracts with advice from our Legal department.● Worked with Events Specialist to pivot upcoming live events to virtual webinars. ● Communicated registration links and information for virtual webinars to potential attendees.● Hosted webinar planning meetings and live sessions with contracted and volunteer speakers.● Designed and executed specialized post-webinar surveys. In Office (November 2019 – March 2020):● Onboarded and trained within a month to cover 13 events while Events Specialist was on maternity leave.● Joined a small team that handles hotel logistics and registration actions for the California Community Colleges Chancellor’s Office events.● Continued seamless planning and communications with hotel sales contacts at hotel venues. ● Worked with Legal to fully execute hotel and audio-visual contracts to sign and return contracts as well as submit deposits. ● Created relationships with Chancellor’s Office Event Leads within four months of onboarding, understanding the needs and wants of each Event Lead to successfully plan the event.● Delegated event planning tasks to two other team members utilizing their strengths for the overall event success.● Planned events within set budget limits, manipulating menu and audio visual packages, to save money and consistently finish under-budget.● Recognized need for precautionary measures for upcoming events during early COVID-19 outbreak and communicated those needs to hotel partners to ensure the safety of attendees.● Traveled to seven events in two months as sole facilitator or Event Lead to supporting staff. ● Successfully executed seven live events, several virtual meetings, and two live webinar sessions within six months - received consistent praise from Chancellor’s Office Leads and speakers for all.

● Responsible for coordinating, organizing, and supervising specificstages of preparations for continuing legal education (CLE) programs.● Worked with staff and volunteer attorneys, judges, and fieldprofessionals from concept of program to execution.● Communicated with graphics team to create eye-catching, promotionalbrochures with subject or location themes - known for bringing acreative flair to otherwise basic program aspects (brochures andsignage).● Oversaw maintenance and updating of relevant program files,including an ACCESS database, with program information, addresschanges, schedule changes, etc.● Coordinated and monitored Program Coordinator Assistants withrespect to various program planning tasks.● Created downloadable mobile apps (using app programs) for overallease of registrants.● Traveled to program site to help coordinate registration, room set-up,food and beverage requirements, and overall program flow based offof a brochure and contracted BEO.● Ensured all components of the program run on schedule (i.e. workingwith catering to properly time delivery and removal of coffee andlunch, etc.).● Set up, sent out invitations, tracked RSVPs, and launched specialevents for volunteers such as Dine-Around dinner reservations,speakers' dinners, etc.

● Operated alongside Program Coordinator and Program Planner fromconceptualization to completion, wrap-up and evaluation of CLEprograms for Texas attorneys.● Communicated with volunteer speakers on behalf of ProgramCoordinator.● Coordinated and prepared course materials for CLE Courses.● Attended Pre-conference meetings and reviewed BEOs prior tocourses.● Arranged deliveries of course materials to and from venues.● Traveled to and participated in set-up and facilitation of course,working with coworkers and venue staff.

● Functioned as part of a 4-person department responsible for executing the State Bar's largest revenue building conference, its Annual Meeting ● Monitored and allocated the hotel room block for conference attendees and staff via communication with hotel liaison● Managed the State Bar’s online merchandise store – maintained inventory levels and worked with manufacturer to order new designs● Traveled with State Bar President as her handler, kept her schedule and made sure the conference was prepared for her ● Kept current the self-created Local Bars President database, ensured information was current and correct

● Initially hired on to provide support to a 3-person team● Served as a 1-person customer hotline during the State Bar’s Annual Meeting conference● Single-handedly processed registrations and accepted payments via credit card, check, or PO and reconciled outstanding invoices via written and verbal communications skills● Noticing a need, created and managed a Local Bar Presidents database utilized by the Executive Department for correspondence● Upon recommendation by the Executive Department, was hired on as a permanent employee a month after my tenure was scheduled to end.

● Set and achieved weekly, monthly, and quarterly sales goals.● Created and maintained a personal client book with detailed client information to better serve clients while shopping.● Handled VIP/Celebrity clientele with finesse and complete discretion.

● Communicated with management, servers, and the kitchen to fulfillspecial requests from guests.● Worked with management to create special events to drive business.● Aided in building the restaurant's night events by creating anddistributing promotional materials and introducing food/drink/eventspace packages to potential clients.● Reviewed the contract and BEO with the party host prior to the event.● Acted as a liaison between the cocktail server assigned to the partyand the party host.● Maintained private event areas to ensure client's event was executedas agreed in the contract.● Strategically delegated seating of parties to optimize the number of patrons within the restaurant.