Trainee for the Retirement, Disability and Survivor's benefits program.

Ended FY 2021 as the third-highest seller with a closing revenue total of +$400K - Host and consult discerning shoppers daily in a $6M modern luxury environment- Demonstrate the ability to build rapport and establish client relationships. - Perform text, email and phone follow-up actions; send customer birthday greetings and thank you notes using the COACH Client Compass tool. - Perform basic Visual Merchandising duties when tasked by management (i.e. creating displays at the close of the shift)- Brainstorm and create "bundle" deals to accelerate personal sales for each zone of the store; report results to manager on duty. - Initiate "Pay by Link" orders (interstore) through use of COACH tools and effective phone communication

Provide project and client support to a team of 5 seasoned Sales Executives in a busy, high-stakes environment. Maintain regular communication with agency contacts with regard to new airtime orders, revisions, missed spots, invoicing and make good issues. Coordinate with Finance, Promotions and Traffic departments to ensure business runs efficiently. ✔ Ensure that airtime contracts are entered accurately into the OSI Traffic system within the log deadlines, manually writing on commercial spots when necessary. Process changes due to client revisions, missed spots and cancellations. Monitor workflow and alert Account Executives of rejections from the Traffic and Credit departments in a timely manner. ✔ Screen inquiries from general callers and prospective clients for both Sales Managers; maintain electronic and hard copy files of leads.✔ Collaborate with the Regional Credit Manager to set up accounts for new advertisers using Oracle; Communicate the need for credit applications to AE’s.✔ Provide external agency contacts with weekly reports detailing upcoming flight schedules, post-logs, ratings postings and costs. ✔ Review logs and slow scans from prior flights in cases of incorrect advertiser separation or incorrect airings; document for AE’s and clients.✔ Pull and distribute Nielsen preliminary and final Overnight ratings reports to internal and external groups.✔ Assist Senior Account Executive with various station contests: contact winners to arrange ticket pickup and maintain files of signed W-9 forms and copies of identification for Finance. ✔ Maintained the FCC public file of political airtime orders for 2016 local elections, ensuring federal compliance.

The Black Upstart is the largest national, educational campus benefiting early-stage Black entrepreneurs. I participated in their intensive Fall program in 2015. The curriculum was designed to lead would-be founders from ideation to the first minimum viable product.

Maintained a $287,5000 budget for political campaign contributions. Provided support to 2 Senior Lobbyists in the areas of budget monitoring, outreach, travel, calendar support and PAC initiatives. Identified inefficiencies within the PAC's charity match program based on employee complaints and consultations with Vocus software vendor; pitched solutions to PAC Director. Streamlined the process for entering and updating donor information to reduce duplicate entries and match charity checks to the correct individual. Kept accurate records of ECOPAC dollars spent and investigated missing documentation or incorrect amounts; reporting issues to senior management. ✔ Communicated with lobbyists, PAC Treasurer, Tax Manager and external Compliance Consultant on discrepancies with totals, check requests and employee payroll changes. Ensured timely distribution of campaign checks; maintained electronic and physical records.✔ Contacted 2,740 eligible employees through direct mail and e-mail marketing methods for 2014 giving cycle, resulting in an increase of $20,000 in donations.✔ Imported monthly payroll deductions into Cision system to keep track of employees contributions to ECOPAC and individuals’ selected nonprofits.✔ Accommodated employee requests for adding new charitable organizations for company matching program; verify 501c3 status using Grantr and GuideStar databases.✔ RSVP’d to political fundraisers, agency meetings and industry events; managed Outlook calendars for member meetings, trade association events and PAC Board Meetings.✔ Communicated with staff and external contacts across various time zones to arrange, confirm and reschedule call times and in-person meetings.✔ Prepared and submitted expenses through Concur and Serengeti twice per month.✔ Tracked and updated departmental budget of $450,000.

Contributed to the completion of the yearly SEC filings: the Annual Report on form 10-K and Proxy Statement. Prepared sensitive materials for Official Board and committee meetings. Provided confidential support to senior legal staff during a challenging time following the divestment.✔ Managed project timelines and provided drafts for senior staff, revised, formatted and distributed Board materials to include agendas, resolutions and the General Counsel’s official minutes as directed.✔ Incorporated edits from HR, Finance, Legal and outside counsel relating to growth, risk and performance into the 10-K and Proxy drafts. ✔ Ensured that dividend declarations and official press releases were reported to the NYSE and stock transfer company. ✔ Supported the Legal department with state filings, tracking and processing invoices, preparing official documents and obtaining signatures and other duties as needed.

Provided support to 120 students by facilitating Independent Study classes and one-on-one tutoring sessions. Assisted classroom instructors with substitute teaching, grading and prepping materials.✔ Led group quiz review sessions as needed to reinforce learning.✔ Led weekly SAYU course for a group of forty interns that focused on career branding, informational interviews, job search tools and resume and interview best practices.✔ Read and scored learning assessments for prospective students taking note of reading and writing skill levels.✔ Screened and edited resumes in preparation for internship matching to ensure that corporate partners receive the most accurate and polished product.✔ Edited close to 40 professional bios to be published in the graduation booklet.✔ Entered grades into Schoology for instructors as requested; returned graded work to students.

Provided service to Retirement, Disability, Survivors and SSI beneficiaries concerning complexeligibility, payment and termination issues; provided referrals to outside agencies when needed.✔ Identified cases of fraud and escalated to appropriate channels. ✔ Accurately processed payments and applications for representative payees using discretion.

✔ Processed external client and internal publication orders. ✔ Wrote purchase orders detailing all document and print specifications and delivery instructions.✔ Inspected files for quality, via on-site press checks and reviewed sample proofs and bluelines.✔ Taught sessions on "Digital Print" and "Working with the Print Shop" to graphic designers over a two-day period.

Scheduled and formatted e-mail marketing messages and electronic surveys, processed departmental invoices, updated database with advertising information and subscriber feedback, assisted with packing for tradeshows and events, created PowerPoint presentations from notes for speakers.

Created list of talking points for Speechwriter, participated in CERT training with supervisor, attended statewide events related to volunteerism and emergency management.

Attended House and Senate hearings; took notes and drafted memos for staffResponded to invitation requests for Scheduler; updated Senator's personal rolodex occasionally Opened and sorted mail; staffed front office desk; led Capitol tours

Performed daily news clippings search; forwarded stories to staff members via email; updated clippings file, assisted Communications Director with daily duties to include press calls, attending events and creating a database of constituent email addresses for the Congressman's newsletter.