Sheetal Kaul

Sheetal Kaul Email and Phone Number

IIMK II CSPO®II PRINCE2 ® II Sr Manager HCLTECH II IKEA India II 247.ai II Bureau Veritas II GENPACT II GEMS II @ HCLTech
Sheetal Kaul's Location
Noida, Uttar Pradesh, India, India
Sheetal Kaul's Contact Details

Sheetal Kaul work email

Sheetal Kaul personal email

About Sheetal Kaul

As an accomplished Project Management professional, I am dedicated to driving successful and efficient project outcomes. With a Professional Certificate Programme in Advanced Management from IIMK and certifications including CSPO®, PRINCE2®, and Green Belt, I possess a strong foundation of knowledge and skills to effectively lead and manage complex projects.With over 18 years of experience in the industry, I have honed my expertise in project management, consistently delivering projects on time, within budget, and to the highest quality standards. My client and operations-centric approach has been a key factor in my success, as I prioritize the needs and expectations of stakeholders while ensuring seamless project execution.My diverse background includes managing a wide range of projects across various industries, including IT, healthcare, and finance. From small-scale initiatives to large-scale global projects, I have a proven track record of delivering results and exceeding expectations. I am well-versed in project management methodologies and have a keen eye for identifying and mitigating potential risks.In addition to my technical skills, I am also a strong leader and collaborator, able to effectively communicate with cross-functional teams and stakeholders at all levels. I am passionate about fostering a positive and productive work environment, and consistently strive to motivate and empower my team to reach their full potential.I am constantly seeking opportunities for growth and development, and I am committed to staying current with the latest industry trends and best practices. My dedication to continuous learning has allowed me to adapt to the ever-changing project management landscape and stay ahead of the curve.I am now looking to leverage my extensive experience and skills in a new challenge, where I can utilize my expertise to drive tangible results and make a meaningful impact. If you are seeking a dynamic and results-driven Project Management professional, I would love to connect and explore potential opportunities. Let's connect and discuss how I can contribute to the success of your organization.

Sheetal Kaul's Current Company Details
HCLTech

Hcltech

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IIMK II CSPO®II PRINCE2 ® II Sr Manager HCLTECH II IKEA India II 247.ai II Bureau Veritas II GENPACT II GEMS II
Sheetal Kaul Work Experience Details
  • Hcltech
    Senior Manager
    Hcltech Mar 2022 - Present
    Noida, Uttar Pradesh, India
    Presently I am part of the Best Practices & Standardization Team, where I provide consultation in driving the overall operational hygiene and churning out the best practices. I work with the ESG teams and collaborate with other Service Excellence functions to ensure they are invested into the account from the start of the journey until it achieves the operational maturity. BPS team is also Proactively identifying actionable intel to improve Operational Hygiene & Excellence, Co-relation of data through Smart Analytics, orchestrate onboarding & Target / KPI certification to drive Data Hygiene, Collaborated with SEG Functions to orchestrate and drive maturity index. Act as consultants to drive the accounts towards stabilization and maturity. Help in the stabilization of Transitioning accounts from Hyper Care until Go Live is Completed As & When Benchmarking activities as per client requirement
  • Ikea Services India Private Limited
    Project Owner
    Ikea Services India Private Limited Jun 2018 - Mar 2022
    Hyderabad Area, India
    As Project Owner, I take care of the IT & Infrastructure for the Remote Customer Meeting Point. Currently responsible for administering contracts which include developing and reviewing RFP’s. Contract & budget negotiation and execution. Along with capacity planning to ensure compliance and quality while supporting Operations in driving continuous improvements. Also administer the new solution development, enhancement, and implementation for all the applications and tools used in RCMP and share regular updates with stakeholders. Have played a pivotal role in setting up IKEA India’s 1st call center ~ integrating the IVR and workflows and incorporating the Payment gateway on IVR and linked based setup and ensuring its live on all 4 platforms ~ Calls, Email, Chat & Social Media along with enabling the set-up for IVR & e-commerce
  • [24]7
    Project Manager
    [24]7 Jul 2016 - May 2018
    Successfully transitioning deliveries of large and small programs/ projects to achieve optimal business results in critical initiatives using Waterfall and Agile methodologies while collaborating with functional teams, multiple stakeholders & Vendors to deliver goals in line with the overall scalability & delivery and add value to the business while managing costs, time, quality & risks.
  • Bureau Veritas
    Project Manager
    Bureau Veritas Apr 2012 - Aug 2014
    Noida Area, India
    Deliver support in a consistent and standardized manner. Ensuring project delivers on time & within budget and meets the approved business case. Prepare project schedules, reports and budgets & distribution per program / project for various work-types such as Siebel, Systems, Documentum, SAS, Messaging (Lotus Administration), Server Management, Helpdesk etc.
  • Genpact
    Assistant Manager–Operations
    Genpact Dec 2007 - Mar 2012
    Worked in the BFSI vertical with one of top Australian Bank and handled multiple domains such as Operations, Learning & Development and Work Force Management to drive productivity and CTQ Baselining. Client Management, Volume forecasting, scheduling staff to meet anticipated workload, Capacity Planning, Transitions and Ramp-ups.
  • Ge Money America’S
    Process Developer
    Ge Money America’S Mar 2003 - Nov 2007
    Gurgaon, India
    Support the team as a Subject Mater Expert/ business analyst and publish reports and dashboard, analyzing MIS reports & other statements & coordinate changes in processes with the team members.

Sheetal Kaul Skills

Team Management Vendor Management Project Management Transition Management Mis Bpo Service Delivery Performance Management Crm Six Sigma Management Outsourcing Business Process Re Engineering Operations Management Employee Engagement Business Analysis Training Talent Management Process Improvement Call Centers Process Excellence Resource Management Management Information Systems Process Migration Business Process Mapping Attrition Business Process Improvement Bfsi Strategy Leadership Operational Excellence People Management Business Process Outsourcing

Sheetal Kaul Education Details

Frequently Asked Questions about Sheetal Kaul

What company does Sheetal Kaul work for?

Sheetal Kaul works for Hcltech

What is Sheetal Kaul's role at the current company?

Sheetal Kaul's current role is IIMK II CSPO®II PRINCE2 ® II Sr Manager HCLTECH II IKEA India II 247.ai II Bureau Veritas II GENPACT II GEMS II.

What is Sheetal Kaul's email address?

Sheetal Kaul's email address is sh****@****hoo.com

What schools did Sheetal Kaul attend?

Sheetal Kaul attended Indian Institute Of Management, Kozhikode, Annamalai University.

What are some of Sheetal Kaul's interests?

Sheetal Kaul has interest in Travelling, Listening To Music.

What skills is Sheetal Kaul known for?

Sheetal Kaul has skills like Team Management, Vendor Management, Project Management, Transition Management, Mis, Bpo, Service Delivery, Performance Management, Crm, Six Sigma, Management, Outsourcing.

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