Sheetal Kumar Email & Phone Number

New Delhi, Dl, In

Noida

Leading Incident Management & Response program, integrating People, Process, and Technology to deliver proactive security solutions under Managed Shared Security Services.

Noida

Managed effective 24/7 SOC operations, ensuring continuous security coverage and proactive threat response.

Gurgaon

Global Information Security Project:- Managed information security incident escalations, conducting root cause analysis, and collaborating with stakeholders to remediate control gaps and failures.- Monitored data security through Data Loss Prevention (DLP) solutions, covering Data at Rest, Data in Motion, and Endpoint security.- Supervised Security Information and Event Management (SIEM) alerts for potential network threats, intrusions, and compromises, escalating incidents to Level 2 teams as needed.- Triaged suspicious emails reported in PhishMe, analyzing email contents and creating rules and recipes based on trends.- Authorized GIS exceptions (DLP, EXE, Proxy, VPN, etc.) by evaluating associated risks and validating approvals.- Worked on Blue Coat PRS/Proxy SG to prioritize proxy Blacklist, Whitelist, and Website categorization requests.- Created reports and dashboards based on metrics such as processing time

Gurgaon, India

e-Discovery Project:- Collected and processed ESI using advanced computer forensics tools to produce admissible evidence.- Managed the e-Discovery lifecycle with high precision and SLA adherence.- Utilized Attenex Workbench, DocMapper, and password recovery tools like PRTK and Rainbow

RCR Project:- Guided customers in online account opening and educated them on Overdraft fees and charges.

Chandigarh Area, India

Citi Bank Suvidha Accounts Project:- Supported Citi Bank customers with Suvidha Savings Account queries and upsold Ready Credit facility.

Bachelor Of Science (Bsc), Software System

Post Graduate Diploma In Information Security, Information Security

Senior Secondary