Sheetu Bhat Email & Phone Number

Pune, Maharashtra, India

Pune Area, India

Banking and Finance

Gurugram, Haryana, India

Setting up targets, SOP, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets.Providing value added solution services by program reviews; monitoring the post service activities like follow up with the clients, service reminders and handling customer grievances for superior solution centre experience.Responsible for queue handling and day-to-day analysis; monitoring day to day resolution closures and case aging to ensure the timely resolution.Process ManagementMapping business requirements and coordinating in developing and implementing processes in line with pre-set guidelines.Monitoring the overall functioning of processes, identifying improvement areas and implementing measures to maximize customer satisfaction level.Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines.Customer Relationship ManagementMapping client's, identifying improvement areas & implementing measures to maximize customer satisfaction levels.Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.Training & Development Conceptualizing & developing need based training for developing multi skilled work force within sub processes for optimum efficiency.Reviewing, evaluating and updating product training modules and communicating the changes to the Training Manager.Team ManagementLeading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.Developing need based training modules for multi skilled work force so as to obtain optimum efficiency.

Preparing articles on various financial aspects and done various projects on the Financial markets.Analysing the financial markets and keeping a watch on the movements in Derivative market.Developing the technical skills of writing and maintaining originality. Checking the web pages in their areas of responsibility regularly to ensure that content is accurate, current, and in accordance with the standards and guidelines.Correcting grammatical errors, spelling mistakes and factual inaccuracies. Organizing text into proper paragraphs and sentence formations.Project Highlights:To verify the Efficient Market Hypothesis Existing in the Indian Stock Market and a Comparison with US Stock Market.Fundamental Analysis of Real Estate Sector in India and Analysis of Banking Sector.Calculating the Risk-Return of Ten Stocks (XX) Listed at NSE.AchievementsDelivered presentation on the topic "Microfinance" at ICFAI, Gurgaon.Prepared a Business Plan on the "Supply Chain Management" and bagged first position.Written one paper on "Who Should be blamed for the Financial Crisis of 2008".TRAINING

Implementation of Product Wise Accounting Duration : 45 Days; Analyzing the nature of different expenses (Networking, Tower SetUp, etc.) that were incurred by TTSL and segregating them under different heads.Calculating the profitable and non-profitable expense of the organization.DISSERTATION REPORTTitle : Equity Diversified Mutual Funds V/S Direct EquityClient : In-house Project.Description : The report was to study the various types of Mutual Funds in the markets and to compare it with the Direct equity. It also involved the study of preferences of the people towards these investment alternatives.IT SKILLSWell versed with the concepts of MS Office (MS Word, MS Excel and MS PowerPoint), Lotus Notes, Citrix and Internet.

M.B.A, Finance & Marketing

Good analytical skills. Flexibility and sound domain knowledge

Mba, Finance And Marketing

Bachelor Of Science; M. Science, Electronics