Shehram Malik Email & Phone Number

Durham, North Carolina, United States

North Carolina, United States

Manage US Federal Government Customer Networks & Service Assurance. Top Security clearance as of May 2022

Cary, North Carolina

Managed Verizon’s Backbone Data Infrastructure. Led a team of engineers ranging from entry-level to Senior level.

Cary, North Carolina

Lead a team of Senior/Intermediate and Junior Level Network Engineers.Maximizes network performance by monitoring performance; troubleshooting networkproblems and outages; scheduling upgrades; collaborating with network architects onnetwork optimization.Secures network system by establishing and enforcing policies; defining and monitoringaccess.Updates job knowledge by participating in educational opportunities; readingprofessional publications; maintaining personal networks; participating in professionalorganizations.Accomplishes information systems and organization mission by completing relatedresults as needed.Reporting network operational status by gathering, prioritizing information; managingprojects.Network Engineer monitoring, and maintaining, a set of multi-vendor private data MPLSbackbone networks that provide a variety of services, such as data, voice, and video, toenterprise customers.Leverage monitoring tools for the proactive monitoring of network status and timelyresponse to potential problemsMonitor trouble ticket systems, working tickets based on severity, procedure, andescalation guidelines.Troubleshooting traffic engineering using BGP and large scale network design and maintenanceTroubleshoot network trunks and customer connections into the provider network toidentify and resolve problems involving major internet routing protocols; specificallyBGP (route reflector topologies), OSPF, MPLS, RSVP andISISEngage and coordinate with internal support teams (Tier 2, Transport/ERC, and FieldEngineers) as required for troubleshooting and isolation of issues.Open vendor trouble tickets and work with vendor engineers as required. (Cisco, Juniper,Tellabs, Alcatel Lucent/Nokia)

North Carolina

Drive cost out of the network through Circuit design/allocation and translation associated with all network driven cost/expense savings, reconfiguration, optimization projects; vigilant network surveillance, incident triage, incident management and issue resolution. Implement Re-Routes and Pre-plans to complete all TDV/VOIP calls.Daily Call Center Voice Applications of Call Centers across USA and working with LEC’s and CLECS;Run Scripts and Audits on the Switches (DMS-250, DEX-600E, NORTEL, ERICSSON, ALCATEL-LUCENT)Isolate completion problems with long distance and toll-free voice and voice band data products through remote testing and monitoring. Access switches in the network to verify routing, implement reroutes, and assess the impact of those countermeasures. Make test calls and monitor the SS7 signaling.Managing and monitoring inbound/outbound voice circuits, off-site voice hardwareWork with organizations including Local Exchange Carriers to mitigate call completion problems.Analyzes network coverage to ensure continuous communication & network integrity and improve workflows and processes.Makes recommendations to engineering/automations for improving network coverage & assists documentation & support new developments and network upgrades.Initiate F.C.C reports within 30 minutes of a Level 1 or Catastrophic outage after validating issues and detailed diagnosis.Basic knowledge of Federal Communications Commission regulations & requirementsRespond to and acts on emails daily from senior management & other telecommunications carriers.Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness via small projects.k.

Richardson, Texas

Installing, supporting and maintaining new server hardware and software infrastructure;Managing email, anti-spam and virus protection;Setting up user accounts, permissions and passwordsInstalled and Supported Apple Mac, Dell, IBM, and HP desktops and Servers.Monitoring network usage for stability and resolve whenever service is impacted; Proactive Monitoring and troubleshooting LAN/WAN technologies;Maintaining network topologies for standard networking lab exercises for established course;Video conference setup for trainings, meetings and virtual-delivery;Ensuring all IT equipment complies with industry standards.Analyzing and resolving faults, ranging from a system crash to a forgotten password;Working closely with other departments/organizations and collaborating with other IT staffPlanning and implementing future IT developments and undertaking project work.Exhibit strong & effective communications across multiple levels and functional organizations.

Raleigh-Durham, North Carolina Area

Deliver optimal customer service/support (be it technical, educational and sometimes emotional) and build rapport. Create pipeline opportunities by qualifying business introductions and engaging in dialogues with potential business customers to understand their organization’s needs and goals.Manage existing pipeline through prioritizing tasks and keeping accurate details in CRM applicationSuccessful quota-carrying sales experienceSolution sales experience in relevant software or high-tech Apple products and servicesApply a user focused approach to troubleshooting, diagnosing, and repairing apple hardware & softwareDeliver Strong interpersonal skills; influencing, presentation and getting to the “root” of issues.Design and deliver solutions-based sales demos and presentations. Provide effective demos and presentations in a variety of environments: one-to-one, workshops for small and large groups. Maintain a strong working knowledge of the latest products, promotions and solutions from Apple. Provide knowledge-based solutions to consumers and professional/business customers. Identify possible business customers and revenue opportunities and suggest solutions: Products/Services. Share expertise on social media and online presence to new consumersBuild a community of loyal Apple customers who return to the store for service, support, and future purchases of Apple and related 3rd party products. Provide comfortable and exciting experiences for our Visitors and Consumers.

Master Of Business Administration - Mba, Business Administration, Management And Operations, 3.75

Ms In Network & Communication Management And Services, Telecommunications Management, 3.444

Business Administration, Minor In Economics.

Studied: Management, Marketing, International Management, International Marketing, Philosophy of Business, Business Policy, Corporate.

B.S, Biology, Oraganic Chemistry, Developmental Psychology, Nutrition

Associates Of Arts, English, Economics, Psychology, Maths