Shehram Malik Email & Phone Number

Milton Keynes, Gb

London, Greater London, United Kingdom

London, United Kingdom

Lead IPT Engineer (March 2015 – Present)Primary Responsibilities• Lead a team of Project Managers and Engineers for testing and productisation of next generation of Voice Over IP (VoIP) on Broadsoft based platform.• Setting up test environments with emphasis on Core Network compatibility• Testing product compatibility with existing network hardware within Claranet product portfolio. • Help the marketing team to write customer facing documentation.• Lead Technical workshops with customers and explain every aspect of the Implementation life cycle.• Define processes and write test plans before handover to Support.• Interview applicants for roles within the team.• Provide regular feedback to members of the team on their progress and overall contribution to projects.• Collaborate with suppliers to improve user experience by helping them to develop new features based on customer feedback.Achievements:• Designed and integrated BT’s Hosted Voice platform into Claranet’s network and added almost 11,000 new users to the platform.• Documented and productised two SIP products into Claranet’s portfolio. These products now have at least 60 customers with over 5,000 end-users.• Developed and implemented a bespoke SIP and MS Teams telephony product in conjunction with Microsoft for customers require encrypted vice traffic.Technologies :• BT’s Broadsoft (Cisco) based Hosted Voice (Centrex V1 and Centrex V2)• MS Teams.• Juniper Netscreen Firewalls• Cisco ASA Firewalls• Fortigate Firewalls• Cisco Routers• Cisco Switches

London, United Kingdom

Primary Responsibilities• Design and Implementation of complex Enterprise Campus Network.• Manage key external stakeholders relevant to meeting project objectives including third party support services. • Lead Technical workshops with customers and explain every aspect of the Implementation life cycle.• Configure MPLS, BGP, OSPF and EIGRP• Configure and troubleshoot network routing protocols such as BGP, OSPF and EIGRP on Cisco devices. • Help customers to migrate from Site-to-Site Virtual private Network (VPN) solution to a Multiprotocol Label Switching (MPLS). • Configure and implement secure firewall solutions. • Provide 24/7 support of mission critical network services.• Create and maintain customer specific documentation that outlines their existing system’s architecture.• Review network security policies and recommend changes.• Principal liaison between departments for firewall and network related troubleshooting. • Test new network hardware to help expand product portfolio.• Provide training to new members of the team on workflow and company specific system. Achievements:• Delivered multiple network projects with more than 100 sites.• Produced and maintained network documentation for customers with bespoke design which increased firs time resolutions by 20%.• Tested and introduced 3G/4G as a viable connectivity solution as viable backup to traditional WAN connectivity. Technologies :• Multiprotocol Label Switching (MPLS)• Border Gateway Protocol (BGP)• Open Shortest Path First (OSPF)• Hot Standby Routing Protocol (HSRP)• Enhances Interior Gateway Routing Protocol• Juniper Netscreen Firewalls• Cisco ASA Firewalls• Fortigate Firewalls• Cisco Routers• Cisco Switches

London, United Kingdom

• Create communication plans for all orders coming into the queue.• Update and Maintain Work in Progress(WIP) report.• Liaise with all departments involved in the delivery process to ensure all products are delivered on time and to customer requirements.• Produce supplier performance reports every month.• Produce capacity planning report every month for all suppliers.• Monitor all orders that have gone past their original delivery date and remove all obstacles that are hindering their completion.• Be point of escalation for Project Managed customer in case of delivery problems.• Conduct weekly conference calls with suppliers to discuss all orders that are in jeopardy.

London, United Kingdom

• Lead a team of eight people with different levels of understanding.• Ensure that all products are delivered within pre-agreed timescales overcoming any supplier/provider issues that we may have at any stage of the order.• Build an effective working relationship with major suppliers such as BT, NTL, Cable and Wireless, Global Crossing etc to ensure our orders are given priority when in danger of falling outside of service level agreement.• Train new members of staff on all the products in our portfolio.• Ensure that all requirements for ISO 9000 are met. • Be the first point of contact for all the technical and customer service escalations.• Produce weekly presentable stats on team productivity, punctuality and quality.• Actively participate in testing and launch of new products.• Provide feedback on new suppliers and recommend improvements. • Hold monthly one to one’s with all members of the team to review their progress and give them an opportunity to highlight their concerns.• Write down and deliver appraisals at appropriate times.

London, United Kingdom

• Proactively interact with suppliers and support teams to find solutions to ADSL Faults.• Liaising with various ADSL providers to make sure that the fault was being followed up on and any information that’s required by either suppliers or customers is provided.• Have regular meetings with BT to assess any short fall in service and recommend changes.• Maintaining faults data base and responding to every alert accordingly.• Training and helping various levels of support on ADSL faults and their subsequent solutions.

Watford, United Kingdom

• Watford BT Poweredby Team First line technical support, to assist with establishing dial up connections, BT Open World email services Netprotect, BTNetbackup and BT Learning Centre. • Troubleshooting connectivity issues relating to BTCLICK on MS Windows and MAC Establishing if/when a customer needs to be referred for a callback Dealing with bulk mail response.• Keeping abreast of technological changes as they arise.• Log faults with BT is one has been found and when an Engineer is sent to the exchange, then liaison with his manager to get to the root of the problem and then get it fixed.

Watford

• First line technical support, to assist with establishing dial up connections, BT Open World email services Netprotect, BTNetbackup and BT Learning Centre• Troubleshooting connectivity issues relating to BTCLICK on Windows and MAC• Establishing if/when a customer needs to be referred for a callback• Dealing with bulk mail response.• Keeping abreast of technological changes as they arise.• Troubleshooting issues related to Netprotect package that BT Open World offer.• Netprotect package includes EZ antivirus and also ISS desktop protector for which we provide technical support. • Calling customers back to provide them further assistance if the issue has not been resolve on earlier calls. • Also setting up POP3 access for various Email Clients such as Outlook Express, MS Outlook and MAC Mail.

Master Of Science (Msc), Network And Information Security, Distinction

Computer Science, Computer Science

Chemical Engineering, Engineering, Chemical Engineering Completed First Year

A Level, Science, Maths(C), Physics (D) And Chemistry (C)

Hssc Pre Engineering, A

Activities and Societies: Winner of three Gold medals at Sports day and member of College debate team Maths, Physics and Chemistry.

Ssc, 8 A* And 2 B

Activities and Societies: Head boy of the school for two years and